CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
CORPORATE ACCOUNTANCY SERVICES
BVPP/
SMG
Performance Indicator
Target
87.
SMG
Closure of Accounts 2000/2001
By 31st August 2001
88.
SMG
Preparation of Revenue Budget 2002/2003
By 5th February 2002
89.
SMG
Preparation of Capital Budget 2002/2003
By 5th February 2002
100%
93.
% of Corporate monthly budget monitoring statements
reported to Budget Committee in accordance with the
agreed timetable
% of key financial claims and returns submitted by
due date (see list below)
% of other financial claims and returns submitted by
due date
% of grant claims amended at audit by more than 1%
94.
% of District Audit report issues responded to
100% within 6 weeks
95.
100% within the current accounting
period
By 31st March 2001
99.
% of agreed actions arising from DA reports
implemented
Treasury Management Policy Statement prepared
and approved
% of bank account reconciliations completed after
month end
% of monthly VAT returns submitted within 10 days of
month end
Submission of s350 assessment to Inland Revenue
100.
Preparation of Partial Exemption computation
By end of month following quarter end
(Jul, Oct, Jan, Apr)
90.
91.
SMG
92.
96.
97.
SMG
98.
SMG
90%
75%
Less than 10%
100% within 60 days – Apr to Jun
100% within 30 days – Jul to Mar
100%
By 15th August 2001
Key Financial Claims and Returns
HRA Subsidy
Housing Benefit and Council Tax Benefit Subsidy
VAT
Sub-Contractors Tax
Revenue Estimates (RA)
Revenue Outturn (RO)
Capital Outturn (CO)
Capital Payments Return (CPR)
Education s52
SRB
Actual
Progress /
Comments
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
EDUCATION & LEISURE SUPPORT SERVICES
BVPP/
SMG
101.
102.
103.
104.
105.
106.
107.
108.
Performance Indicator
Target
Closure of Service Revenue Accounts and
Reconciliation of Balance Sheet Accounts 2000/2001
% of budget monitoring statements prepared within 15
working days of month end (Arts, Leisure & DSO)
% of budget monitoring statements prepared within 5
working days of budget manager request. (Education)
% of monthly budget monitoring statements presented
to Senior Management Group and Lead Member
% of budget monitoring statements issued to schools
by the end of the following month in term time
Within 6 weeks of the following month in term time
Number of school visits made
By 31st July 2001
% of insurance claims acknowledged within 5 working
days
Within 15 working days
% of insurance claims processed within 10 working
days of receipt of necessary documentation.
Within 20 working days of receipt of necessary
documentation
85%
100%
100%
100%
90%
100%
500 visits
100%
90%
100%
Actual
Progress/
Comments
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
COMMUNITY AND SOCIAL SERVICES FINANCIAL SUPPORT
BVPP/
SMG
Performance Indicator
Target
109.
Closure of Accounts 00/01
July 2001
110.
November 2001
115.
116.
Preparation of Revenue Budget 2002/2003
Submit budget, update database, initial queries
Preparation of Capital Budget 2002/2003
Submit draft capital expenditure plans
% of budget monitoring statements prepared in
accordance with the agreed timetable
% of budget monitoring statements presented to DMG
and Lead Member in accordance with the agreed
timetable
% of grant claims – interim and final - submitted by
the due date
% of grant claims amended at audit by more than 1%
% of statistical returns made by due date
117.
Implement new Carefirst client database
Less than 10%
75% by due date
100% within 1 month of due date
Within agreed timetable
118.
Produce management reports from client database
In accordance with timetable
119.
Maintain client database – Test and implement latest
versions of software
Financial advice (ad hoc) – Answer queries and offer
advice
Financial Advice (detailed) – Provide written advice
and statements
Foster Care, After care, Independent Payments –
processing of payments
Within agreed deadline
Prompt banking of cheques and cash assists to
maximise cash flow
100% banked by following working day
111.
112.
113.
114.
120.
121.
122.
123.
November 2001
100%
100%
100%
Within 3 days for oral and 5 days for
written advice from date of request
Within agreed timescale set in
conjunction with customer
100% paid within 7 days of receipt of
paperwork
Actual
Progress/
Comments
124.
Personal Allowance – Prompt payment to clients
85% processed within 5 days of
notification of benefit payment
100% within 7 days
125.
100%
127.
% of debtor invoices / credit notes processed and
forwarded to the Financial Support Group within 5
working days of receipt of request
DSS claim forms – SP1 forms to be submitted within
28 days
Prompt notification of Residents Savings balance
128.
Set up standing orders for client payments
129.
Notification of Client Contributions – Prompt
notification to Area Teams
Complete financial assessments and notify service
user of charge
80% within 1 week
100% within 2 weeks
100% notified with 1 week
126.
130.
95% submitted within 28 days
100% submitted within 35 days
100% despatched within 5 days
100% notified within 1 week of receipt
of financial information
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
HOUSING SUPPORT SERVICES
BVPP/
SMG
131.
132.
133.
134.
135.
136.
137.
138.
139.
140.
Performance Indicator
Closure of Housing Revenue Account 2000/01
Closure of Housing General Fund Accounts 2000/01
and reconciliation of balance sheet accounts
Preparation of housing Revenue Account Budget
2002/03
% of Budget monitoring statements prepared within
10 working days of the month end (HRA, HGF, DSO)
% of Budget monitoring reports presented to Senior
Management Group and Lead Member
% of requests for debtor invoices/credit notes sent to
FSG within 10 working days of receipt of all
necessary information
% of insurance claims acknowledged within 5 working
days
% of insurance claims processed within 10 working
days of receipt
Despatch of correspondence to instigate Right-to-Buy
Variance at outturn from agreed Housing budget for
2001/02
Target
By 31st August 2001
By 31st July 2001
By 9th February 2002
100% from July 2001
100% from July 2001
80%
90%
90%
90% within 5 working days
Less than 2%
Actual
Progress/
Comments
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
DEVELOPMENT SERVICES ACCOUNTANCY TEAM
BVPP/
SMG
Performance Indicator
Closure of Service Revenue Accounts and
Reconciliation of Balance Sheet Accounts 2000/2001
% of budget monitoring statements prepared within 10
working days of the month end (Directorate & DSOs)
% of budget monitoring reports presented to Senior
Management Group and Lead Member (Directorate &
DSOs)
141.
142.
143.
Target
Actual
Progress/
Comments
By 13th July 2001
100% from Apr 2001
100% from Apr 2001
ENVIRONMENTAL SERVICES ACCOUNTANCY TEAM
BVPP/
SMG
144.
145.
146.
Performance Indicator
Closure of Service Revenue Accounts and Reconciliation
of Balance Sheet Accounts 2000/2001
% of budget monitoring statements prepared within 10
working days of the month end (Directorate & DSOs)
% of budget monitoring reports presented to Senior
Management Group and Lead Member (Directorate &
DSOs)
Target
By 13th July 2001
100% from Apr 2001
100% from Apr 2001
Actual
Progress/
Comments
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
PAYROLL AND PENSIONS CONTROL
BVPP/
SMG
Performance Indicator
Pay notes as a % of payslips produced
% of pension new starter forms processed within 5
working days of receipt of report or documents
(whichever is later)
% of payroll deductions paid on time and identifiable
by recipient
Payslips processed per payroll FTE (processing staff
only) – assuming 12 payslips per employee
regardless of payment frequency
Payroll staff (excluding management) per 1000
employees receiving payment in the period
147.
148.
149.
150.
151.
Target
Actual
Progress/
Comments
Actual
Progress/
Comments
0.5%
90%
100%
5260 per annum
2.36
PURCHASING
BVPP/
SMG
Performance Indicator
155.
156.
Number of line items processed per Purchasing
Assistant per day
% of purchase orders receipted within 7 days of
delivery
% of line items created with a material (not text
based)
Purchasing savings in 2001/02
% of requisitions converted to purchase orders
157.
% of line items allocated to a contract
152.
153.
154.
Target
150
100%
To achieve 50% by 31/3/02
£250,000
95% within 1 working day
100% within 2 working days
35%
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
CREDITOR PAYMENTS
BVPP/
SMG
158.
159.
160.
161.
BVPP
Performance Indicator
% of creditors paid within 30 days of receipt of invoice
% of CIS23 & CIS25 documents sent by due date
% of payments by BACS
Number of invoices input per FTE (including team
leader, excluding CIS officer)
Target
Actual
Progress /
Comments
Actual
Progress/
Comments
90%
95%
40%
1350 per month
DEBTOR INVOICING AND RECOVERY
BVPP/
SMG
162.
163.
164.
165.
166.
167.
168.
SMG
BVPP
Performance Indicator
% of overall debt over 120 days old
% variation in the value of outstanding debt over 30
days old
Outstanding debt over 30 days old at 31st March 2002
Debt collected in current year as a % of debt raised in
the year
Produce recommended list of write-offs to be charged
to directorate budgets
% of debtor invoices issued from valid requisition
Outstanding debt over 120 days old at 31st March
2002
Target
30%
5% reduction by 31-3-02
Less than £8,800,000
90%
By the end of Jun, Sep, Dec, Mar
95% in 7 days
100% in 14 days
Less than £5,300,000
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
AUDIT
BVPP/
SMG
Performance Indicator
169.
SMG
Achievement of annual audit plan
170.
SMG
Achievement of chargeable days
171.
SMG
Time taken to issue audit reports
172.
% of recommendations implemented by client
173.
Level of customer satisfaction
174.
Energy savings achieved
175.
Reliance on Internal Audit by District Audit
Target
100% achievement of planned
programme for 2001/2002
Average of 180 days per person
Draft reports issued within 10 working
days of completion of fieldwork.
Final reports issued within 10 working
days of management response to draft
report
90% acceptance and implementation of
recommendations
100% satisfactory
90% good
Savings to exceed cost of Energy Audit
Team and annual savings target.
Approval of Internal Audit procedures
by District Audit in accordance with
Managed Audit status.
Actual
Progress/
Comments
CORPORATE SERVICES
SERVICE PLAN - 2001/2002
FINANCE
REVENUES
BVPP/
SMG
Performance Indicator
176.
177.
178.
BVPP
BVPP
BVPP
179.
180.
BVPP
BVPP
181.
182.
BVPP
BVPP
183.
BVPP
184.
185.
BVPP
BVPP
186.
BVPP
187.
BVPP
188.
BVPP
189.
BVPP
190.
191.
BVPP
BVPP
192.
BVPP
193.
BVPP
194.
BVPP
% of Council Tax collected
% of NNDR due for the year received by the Council
Average cost of handling a housing benefit or Council
Tax benefit claim
Average time for processing new claims
Average time for processing notifications of changes
in circumstances
% of renewal claims processed on time
% of cases for which the calculation of benefit due
was correct based on a sample of cases
% of recoverable overpayments (excluding Council
Tax benefit) that were recovered in the year
Satisfaction of clients
Average time for processing new claims for Rent
Allowances
Average time for processing new claims for Council
Tax Benefit
% of new claims for Council Tax benefit dealt with
within 14 days
% of successful claims for rent allowance paid within
14 days or direct to landlords by the due date after the
start of the tenancy
Council Tax arrears collected as a % of the total
amount due
Total number of people claiming benefit
Average cost of collecting Council Tax for each home
that has to pay
Amount of benefit overpaid as a % of the total
benefits paid in the year
Number of overpayment cases where fraud was
identified
% of claims for receiving rent allowance processed
without a break in payment
Target
96.1%
96.65%
£64.50
36 days
29 days
97.5%
91%
86%
90%
35 days
30 days
94.5%
94.5%
26.8%
34,000
£13.63
3.125%
325
98.25%
Actual
Progress/
Comments