Reservations and Conference Services CAS Assessment
Matt McKinney. Assistant Director of Operations and Reservations
Reservations and Conference
Services
Self-Assessment
 Faculty, Staff and Graduate
Students
 Housing, Recreation, IT,
Psychology, SGA, Operations,
Conference Services
 Manager for Event Management
at Columbus State College in GA.
Findings (Strengths)
• Current and Accessible Policies and Procedures
• Excellent technical and support staff – customer service
• Encourages and supports professional development and
collaboration across UWF
• Emergency procedures training
• Responding to the needs of all students and other
populations
• Communication and coordination with service providers
• Technology (Event Management System, back up, website)
Recommendations and Actions
• Intentional assessment and
evaluation
• Student persistence and success
• Impact on outcomes
• Develop a clearly stated assessment
plan
• Set unit goals to fall inline with
University, Divisional and
Departmental priorities
• Revised survey through Campus
Labs
Recommendations and Actions
• Opportunity for expansion of services
• Revenue generation
• Re-branding conference center
(Ballroom)
• Review and update advertisement
• Contract revision (Camps Audit)
• Streamline processes
• Graduate Assistant cross-training and
work study student