Laptop Program 2009-2010 Academic Year

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Laptop Program 2009-2010 Academic Year

2 Models 14” T410 15” T510 Students Purchasing 255 freshmen

Successes • All computer orders fulfilled on time • Responsive inside sales rep • MS Office shipped free • Excellent warranty support

Challenges • Communication with change of majors • Mac users • Off-shore call center • MS Office 2007 vs. MS Office 2010

Solutions • Mailing to all accepted students • Information for Mac Users • CDW-G

New Website Initiative • Graduate Students • PLS Models • Lenovo • T410 • T510 • X100e • MAC • Current models

Bundle Differences/Lenovo • Windows 7 Professional • No image • Depot warranty • Accessories

Student Survey

• Survey sent to 2228 undergraduate, full time Business majors • 237 responses • 10.64% students responded

Typical Response

• Lenovo computer • Frequently uses laptop in class • 32% more than once a week • 32% for 1-2 courses • 29% for 3-4 courses • 5% of students did not use their laptop for class use • 73% of students back up their data

Typical Response

• Scans for virus once a week (33%) • 6.% never scan, • Uses many Microsoft Office products frequently • Excel: 38.66%, • Power Point: 31.51%; • Word: 90.34%; • Access: 2.52%

Typical Response

• Visited the Student Technology Center (STC) 2 or more times this year (2: 23.95%; 3: 20.59%; 4 or more: 23.11%) • STC hours were convenient (96.22%) • 25% rated STC turn-around time as GOOD,

64 62 54 52 50 60 58 56 66 68

Distribution of Participants

67 56 63

Freshman Sophomore

60

Junior Senior

246 Students

Distribution of Majors

Pharmaceutical Marketing; 13 Undecided Business; 16 Accounting; Decision and System 41 Sciences; 12 Marketing; 47 Finance; 50 Management; Business; 14 Food Marketing, 55 Accounting Decision and System Sciences Finance Food Marketing International Business Management Marketing Pharmaceutical Marketing Undecided Business

Manufacturer Distribution

Of the 187 laptops purchased through the SJU program, 185 of them were Lenovo computers.

Laptops not purchased through Program

Asus; 4 Toshiba; 4 Other; 8 Lenovo; 6 HP; 10 Acer ; 1 Sony; 1 Apple; 16 Dell; 9 Lenovo Apple Dell Sony HP Acer Asus Toshiba Other

Academic Usage

0 1 to 2 3 to 4 5 to 6 More than 6 22% 12% 5% 32% 29% 2006-07 Results 0 Courses: 6% 1-2 Courses: 39% 3-4 Courses: 32% 5-6 Courses 13% More than 6: 10%

STC Visits

21% 23% 16% 24% 16% 2006-07 Results

0 times 1 time 2 times 3 times 4 or more times

Never: Approx 12% 4+ Visits:25%

Support Results

100,00% 90,00% 80,00% 70,00% 60,00% 50,00% 40,00% 30,00% 20,00% 10,00% 0,00%

76,95% 46,82% 74,48% 90,38% 14,04% 19,83%

• Comparables to 2008-2009 Students are finding fewer problems with Hard Drive, Keyboard/Touchpad, and CD Drive • LCD problems have almost doubled amongst those surveyed • 2010 has shown much fewer problems in Microsoft Office • More students are backing up • Microsoft Access has seen 20% decline in usage • Excel used more often than in 2008-09 • Increased awareness of STC services

Student Suggestions/Concerns • • • • • • • • Suggestions Self-Fix Guidelines for Viruses Better Training for STC employees More consistent WIFI and LAN networks Batteries included in warranty program Windows 7 on image Further information about virus protection Laptop rentals to non-program students iTune recovery after laptop repair Concerns • MySJU email • Blackboard • Battery Power • Overheated Laptop •Printing problems have diminished since 2008-09

250 200 150 100 50 0

STC Support

Do the hours of operation provided by the STC meet your needs?

229 No 9 Yes

Student Awareness of Companion Support Sites

120,00% 100,00%

93,28% 94,96% 96,64%

80,00%

71,01%

60,00% 40,00%

28,99%

20,00% 0,00%

6,72% 5,04%

STC Blog STC Facebook Page Laptop Program Website

3,36%

Laptop Program Facebook Page Yes No

Plans for Improving Service

• Additional Communication from Laptop Office • Mailing to all admitted students • Improved Facebook presence • CDW-G partnership for orders and fulfillment • Adult Learner resources

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