2 Models
14” T410
15” T510
Students Purchasing
255 freshmen

Successes
• All computer orders fulfilled on time
• Responsive inside sales rep
• MS Office shipped free
• Excellent warranty support

Challenges
• Communication with change of majors
• Mac users
• Off-shore call center
• MS Office 2007 vs. MS Office 2010

Solutions
• Mailing to all accepted students
• Information for Mac Users
• CDW-G

New Website Initiative
• Graduate Students
• PLS
Models
• Lenovo
• T410
• T510
• X100e
• MAC
• Current models

Bundle Differences/Lenovo
• Windows 7 Professional
• No image
• Depot warranty
• Accessories

• Survey sent to 2228 undergraduate, fulltime Business majors
• 237 responses
• 10.64% students responded

• Lenovo computer
• Frequently uses laptop in class
• 32% more than once a week
• 32% for 1-2 courses
• 29% for 3-4 courses
• 5% of students did not use their laptop for class use
• 73% of students back up their data

• Scans for virus once a week (33%)
• 6.% never scan,
• Uses many Microsoft Office products frequently
• Excel: 38.66%,
• Power Point: 31.51%;
• Word: 90.34%;
• Access: 2.52%

• Visited the Student Technology Center (STC) 2 or more times this year (2: 23.95%; 3: 20.59%; 4 or more: 23.11%)
• STC hours were convenient (96.22%)
• 25% rated STC turn-around time as GOOD,

64
62
60
58
56
54
52
50
66
68
67
56
63
Freshman Sophomore
60
Junior Senior
246 Students

Pharmaceutical
Marketing; 13
Undecided
Business;
16
Accounting;
Decision and System
41 Sciences;
12
Marketing; 47
Finance; 50
Management;
Business; 14
Food Marketing,
55
Accounting
Decision and System
Sciences
Finance
Food Marketing
International Business
Management
Marketing
Pharmaceutical Marketing
Undecided Business

Of the 187 laptops purchased through the SJU program, 185 of them were
Lenovo computers.
Laptops not purchased through Program
Asus; 4
Toshiba;
4
Other; 8
Lenovo;
6
HP; 10
Acer ; 1
Sony; 1
Apple;
16
Dell; 9
Lenovo
Apple
Dell
Sony
HP
Acer
Asus
Toshiba
Other

0
1 to 2
3 to 4
5 to 6
More than 6
22%
12%
5%
32%
29%
2006-07 Results
0 Courses: 6%
1-2 Courses: 39%
3-4 Courses: 32%
5-6 Courses 13%
More than 6: 10%

21%
23%
16%
24%
16%
2006-07 Results
0 times
1 time
2 times
3 times
4 or more times
Never: Approx 12%
4+ Visits:25%

100,00%
90,00%
80,00%
70,00%
60,00%
50,00%
40,00%
30,00%
20,00%
10,00%
0,00%
76,95%
46,82%
74,48%
90,38%
14,04%
19,83%

Comparables to 2008-2009
• Students are finding fewer problems with Hard Drive,
Keyboard/Touchpad, and CD Drive
• LCD problems have almost doubled amongst those surveyed
• 2010 has shown much fewer problems in Microsoft Office
• More students are backing up
• Microsoft Access has seen 20% decline in usage
• Excel used more often than in 2008-09
• Increased awareness of STC services

Student Suggestions/Concerns
Suggestions
• Self-Fix Guidelines for Viruses
• Better Training for STC employees
•
More consistent WIFI and LAN networks
•
Batteries included in warranty program
• Windows 7 on image
• Further information about virus protection
• Laptop rentals to non-program students
• iTune recovery after laptop repair
Concerns
•
MySJU email
• Blackboard
• Battery Power
• Overheated Laptop
•Printing problems have diminished since 2008-09

250
200
150
100
50
0
Do the hours of operation provided by the
STC meet your needs?
229
No
9
Yes
Student Awareness of Companion
Support Sites
120,00%
100,00%
93,28%
94,96%
96,64%
80,00%
71,01%
60,00%
40,00%
28,99%
20,00%
0,00%
6,72%
5,04%
STC Blog STC Facebook
Page
Laptop
Program
Website
3,36%
Laptop
Program
Facebook
Page
Yes
No

• Additional Communication from Laptop Office
• Mailing to all admitted students
• Improved Facebook presence
• CDW-G partnership for orders and fulfillment
• Adult Learner resources