Applications Support Specialist
Job Description
TITLE: Applications Support Specialist
JOB CODE: 9835
EFFECTIVE DATE:
FLSA STATUS: NE
EEO6 CODE: 5 = Technical/Para Professional
PURPOSE: Works with multiple IT teams and the university departments to develop, maintain,
and enhance University applications. Responsible for gathering business requirements and the
upgrade of, and on-going support for, software and applications.
DUTIES AND RESPONSIBILITIES: Review, analyze, and modify systems including coding,
testing, de-bugging, installing to support software applications. Define and analyze information
technology needs and then modify existing software, systems, and/or processes to meet the user
needs. Create technical specifications and detailed software design documentation based on
business requirements. Ability to design, code, test and install complex computer programs
based on technical specifications using Enterprise standard development tools. Interact with the
user community to gather and document business requirements, conduct process analysis, and
draft conceptual design. Perform data mapping, conversion testing, and end-user documentation.
Assess the impact of application upgrades and provide proposals for applying them effectively.
Works on multiple projects with competing deadlines requiring strong attention to detail. Work
with users and other IT members on a routine basis to troubleshoot reported problems pertaining
to application software. Identify the cause, design or develop an approach for resolution. Upon
approval, implement the correction/customize software to meet user specific needs. Provide 2nd
level support for application problems. Perform other duties as required.
REPORTING RELATIONSHIPS:
REPORTS TO: General supervision from the Applications Development Manager
SUPERVISION: N/A
SUPERVISION-OTHER: None
REQUIRED EDUCATION: $education
REQUIRED EDUCATION-OTHER: Two+ years of university or college with coursework in
computing , information systems or related field.
REQUIRED EXPERIENCE / COMPETENCIES-OTHER:
REQUIRED EXPERIENCES/COMPETENCIES: Six months experience with a
proficient understanding of relational database, client-server concepts, and computer
programming, understanding of all phases of the application development lifecycle, and a
strong MS Office skills (Word, Excel). Certifications in supported technologies.
Excellent organization, teamwork, problem-solving, and communication (verbal and
written) skills. Ability to work well with people in all levels of the organization.
OTHER REQUIREMENTS: Use of standard office equipment, personal computer, and
Microsoft office. Extremely accurate in all phases of work. General office conditions. Specific
job requirements or physical location of positions allocated to this classification render the
position security sensitive and thereby subject to the provisions of Section 51.215 Texas
Education Code.