Motlow State Community College
Action Plan & Outcome Assessment Report for Institutional Effectiveness
Planning Year: July 1, 2015 – June 30, 2016
Assessing Year: July 1, 2014 – June 30, 2015
Unit: Administrative Computing Services
Related Strategic Goal: 4.2 Motlow State Community College will advance our college as a role model
for sustainability.
Action Plan #: ADSV-03
Action Plan Title: Provide technical cross-training
Desired Outcome: Each Administrative Computing Services staff member will receive technical crosstraining that will enable them to be qualified to perform job duties usually handled by other members of
Administrative Computing Services.
Description of Action Plan and Related Activities: Each staff member will receive daily and continuing
technical training, as new situations arise, from another staff member utilizing the software
solution/technical skills the teaching staff member specializes in.
Team Members: Administrative Computing Services unit staff members
Timeline: Evaluate annually by December 1.
Est. Cost: $0
Budgeted: Included in current budget
Evidence of Success: A formal review will be conducted during each employee’s annual evaluation to
determine the employee’s skill and knowledge gained during cross-training. The result of the review will
be available in an annual summary report.
Current Status: On Schedule
Describe Progress:
2014-15
We have seasoned staff and cross training has occurred internally. We have had staff attend outside
training, when feasible. All the staff can provide coding and continue to learn about the different
software. The student and finance analyst assist each other with coding projects. The DBA and
Director, as well as, analyst continue to share knowledge. The reporting analyst is learning more
about Banner processing.
2013-14
The Annual Performance Evaluations were completed for each member of Administrative Computing
Services. Each employee’s evaluation reflected at least one successful cross-training event that
increased the employee’s effectiveness and versatility.
Describe Needed Changes:
2015-16
This IE has been accomplished and there is not a need to continue to focus cross training.
2014-15
More projects were shared. A good example is Workflow. There are two analyst trained on Workflow.
Reporting is a shared among analyst. ODS has been shared among the Director, Reporting Analyst, and
DBA.
List of Supporting Documentation:
Supporting documentation results are included with this report.
Date Last Updated: 6/15/2015