Role Play Tour guide: Hi ! Can you tell me when the breakfast buffet start ? And where is the restaurant? Front desk: Oh~ Hi . breakfast buffet is starts from 7:00 am to 10:00 am. The restaurant is on the second floor. TG: Thank you. Oh ! where are the hot springs and how late does the bath open? FD: The hot springs are on the 4F and is open until 11:00 pm TG: Ok. By the way, we have a couple. They are on honeymoon. Can you up grade a room for them ? FD: Ok. No problem. We will prepare a better room for them. Do you need a wake-up call? TG: Oh. Yes. 6:30 am please. Can you give me our room keys? FD: Sure. Here you are. Have a nice day. TG: Thank you. FD: Hi ! May I have your name please? 303: Jeremy Lin. FD: Wait a minute. (10minute later) Sorry sir,your room isn’t ready yet.We’re very sorry 303:Oh. How long does it take? FD: About 30 minute. Sorry sir. You can have a drink in our coffee shop and it’s free. 303:Ok . I hope it won’t take too long. I’m very tired now. FD: We will do our best. Thanks for your consideration. Guest: Hi . We want to check-in now. FD: Sorry sir. Our chick-in time starts from 4pm. If you want an early chick-in, you need to pay more. Guest: Ok. That’s fine. How much do we need to pay? FD: $50. May I have your name please? Guest: Jeremy Lin. FD:Wait a minute. You book the room,so you need to pay $500. Guest: Ok. FD: Here are your keys. Have a nice day.