DISABILITY SERVICE HANDBOOK
Ability Unlimited
COPYRIGHT
© University of Western Sydney 2015
First published December 2015
Version 3
CRICOS Provider Code: 00917K
Commonwealth of Australia Copyright Act 1968
Warning
This material has been reproduced and communicated to you by or on behalf of the Western Sydney
University under Part VB of the Copyright Act 1968 (the Act). The material in this communication may
be subject to copyright under the Act. Any further reproduction or communication of this material by you
may be the subject of copyright protection under the Act.
Do not remove this notice.
Disclaimer: This handbook provides information of a general nature only. It is recommended that
students with a disability contact the Western Sydney University Disability Service to arrange an
appointment with a Disability Advisor. More information about disclaimers, privacy and copyright at
Western Sydney University is available online at westernsydney.edu.au/footer/disclaimer_and_privacy.
Please be aware that some of the information contained within this resource may not accurately reflect
the policy or processes for The College students. If you require clarification on any matter, please
contact the Western Sydney University Disability Service on 02 98525199 or email
disability@westernsydney.edu.au.
Western Sydney University Disability Service Student Handbook (2015) Page 1
TABLE OF CONTENTS
Chapter 1: About the Disability Service ................................................................ 3
What do we do? ............................................................................................................... 3
The Disability Service team.............................................................................................. 4
Chapter 2: Accessing the Disability Service ........................................................ 5
Disability Service locations and opening hours ................................................................ 5
Who is the Disability Service available to? ....................................................................... 5
Do I have to speak to the Disability Service? ................................................................... 5
Privacy and confidentiality ............................................................................................... 6
Disability Discrimination Act 1992 .................................................................................... 7
Important links ................................................................................................................. 9
Inherent requirements .................................................................................................... 10
Your first appointment .................................................................................................... 10
Chapter 3: Reasonable adjustments ................................................................... 12
Academic Integration Plan (AIP) .................................................................................... 12
Example of an Academic Integration Plan (AIP)............................................................. 12
Adjustments during the session ..................................................................................... 16
Adjustments for exams .................................................................................................. 22
Additional Academic Integration Plan support ................................................................ 25
Chapter 4: Your responsibilities.......................................................................... 28
Set yourself up for success ............................................................................................ 28
Chapter 5: Resources and services .................................................................... 29
External resources and support ..................................................................................... 29
Western Sydney University information and services ..................................................... 30
Chapter 6: Raising concerns and complaints .................................................... 34
Do you have a complaint? ............................................................................................. 34
Chapter 7: Feedback from past students ........................................................... 35
Western Sydney University Disability Service Student Handbook (2015) Page 2
CHAPTER 1: ABOUT THE DISABILITY SERVICE
The Disability Service is here to support and assist future and current students with
disabilities and health conditions to reach their full academic potential and to
participate fully in university life.
This handbook is a guide to inform you about the Disability Service and help you
understand how we can work together. More information about our services is
available on the Disability Service website at westernsydney.edu.au/disabilityservice.
The Disability Service team
WHAT DO WE DO?
We are responsible for ensuring students with a disability or a health condition are
provided with appropriate assistance, support and services to access Western Sydney
University. We work directly with students to provide support and services to match
their academic requirements.
We also work closely with the Schools and other key departments within the
University, as well as working across our campuses to raise awareness and
understanding of disability issues with all students and staff.
Access to university is more than being physically able to enter and move about the
buildings and grounds. It is about access to education and the whole student
experience.
Western Sydney University Disability Service Student Handbook (2015) Page 3
This means that students must be able to:
 participate and compete equally with their peers in all course activities
including assessments and examinations – this includes course activities that
occur both on and off campus
 access verbal or written information that is presented in lectures, tutorials and
practicums, computer labs, or the libraries in an appropriate format
 have the opportunity to participate in all of the social activities organised
and/or sponsored by the University
The University offers traditional face to face (on campus) study, as well as blended and fully
online options. We will always take a student’s chosen mode of study into consideration
when determining the best support and services needed.
THE DISABILITY SERVICE TEAM
The Disability Service is a team of professional Disability Advisors and support staff.
Disability Advisors
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Assess students to identify reasonable educational adjustments to enable
student access to learning, teaching and other University services
Develop, implement and monitor reasonable adjustments in consultation with
students and relevant University staff
Provide support and advice to students registered with the Disability Service
Work with Schools and departments within the University on all issues of
relevance to the Disability Service
Work within the Disability Service Code of Ethical Practice
Disability support staff
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Organise the provision of Educational Support Staff – readers, note takers,
scribes, practical assistants and Sign Language interpreters
Administer live captioning
Administer transcription service
Western Sydney University Disability Service Student Handbook (2015) Page 4
CHAPTER 2: ACCESSING THE DISABILITY SERVICE
DISABILITY SERVICE LOCATIONS AND OPENING HOURS
The Disability Service is open Monday to Friday 9.00am to 4.30pm on all campuses, with the
exception of Hawkesbury campus which is open Tuesday to Thursday 9.00am to 4.30pm.
Our campus locations are:
 Bankstown: Building 11
 Campbelltown: Building 16
 Hawkesbury: Building K4
 Nirimba: Building U8.G.39
 Parramatta South: Building EJD
 Penrith (Kingswood): Building P1.04
To make an appointment with the Disability Advisor on your campus, you can call 02 9852
5199 or email disability@westernsydney.edu.au. You can also make an appointment at the
Student Support Services reception.
If you are enrolled in an online course and are not required to attend any classes on campus,
please contact us by phone or email (as above) to make alternative arrangements for an
appointment.
WHO IS THE DISABILITY SERVICE AVAILABLE TO?
The Disability Service is available to all Western Sydney University students who have a
disability or health condition, which includes temporary injuries or conditions and mental
health conditions. Students can contact the Disability Service at any time during their
studies. We recommend making contact with the Disability Service as soon as possible as
some services can take some time to put in place.
Prospective students can also seek advice and assistance in relation to enrolment, planning
for their future studies and information about support available within the University and the
Disability Service.
DO I HAVE TO SPEAK TO THE DISABILITY SERVICE?
You are not obliged to attend the Disability Service or disclose your disability or health
condition to the University. However, if you want to receive assistance, you will need to
disclose your disability or health condition to a Disability Advisor. You will need appropriate
and current (not older than two years) supporting medical or educational documentation
when registering with the service.
All services provided by the Disability Service are free.
Find out more about the Disability Service.
Western Sydney University Disability Service Student Handbook (2015) Page 5
PRIVACY AND CONFIDENTIALITY
The Disability Service is a confidential service. We understand that students are disclosing
personal and often sensitive information and we take privacy and confidentiality very
seriously. We are also bound by relevant State and Commonwealth legislation and Western
Sydney University policy.
Disclosure is a dilemma most students with a disability or health condition face and is one
that presents a number of challenges and choices. More information about disclosure and
the issues that you might need to consider, are available on the NDCO disclosure website.
What happens to my information?
When you first register with the Disability Service, you will be asked to sign a consent form to
allow us to share your information in the following ways:
 within the Disability Service team
 with other Student Support Services (SSS) staff (see below for details)
 with other non-SSS staff (see below for details)
Please note: you can choose not to share information with other SSS units. If we need to
consult with a third party outside of SSS, including other areas within the University and
external to the University, we will get your written consent first.
Your information and the Disability Service team
When you register with the Disability Service, we will document notes of our meetings and
communications with you, and will create an electronic file to store this information. Access
to this file is limited to the professional staff of the Disability Service.
Your information and other SSS units
Occasionally it may be necessary, for the purposes of your ongoing support, to share some
information with other Student Support Services (SSS) staff who are also involved in
providing services to you. This will usually occur in consultation with you and only as needed.
Other services within SSS include the Counselling Service, Mental Health Team,
Student Welfare Service and Student Representation and Participation (advocacy
services).
Your information and non-SSS units
We may need to consult with other units within the University including Schools, to ensure
the appropriate adjustments and support are provided for you.
When we are consulting with these units, we never disclose the nature of your disability or
health condition. We will only discuss the impact of your condition on your academic studies
and what reasonable adjustments will be required.
Western Sydney University Disability Service Student Handbook (2015) Page 6
Disclosing your information without consent
There may be occasions when we are legally required to disclose your personal or health
information without your consent. These include:
 if the court issues a subpoena
 if there is a serious and imminent threat to your life, health or safety or that of
another person, or if there is a serious threat to public health or safety
 where laws, or serious criminal activity, may require mandatory disclosure of
information
You can get more information about the SSS privacy policy from a Disability Advisor. You
can also access the Western Sydney University privacy policy online.
DISABILITY DISCRIMINATION ACT 1992
The services we provide are underpinned by the Commonwealth’s Disability Discrimination
Act 1992 (DDA). The DDA provides protection for everyone in Australia against
discrimination based on disability.
One of the areas which the DDA covers is education – it is illegal for an educational authority
(such as Western Sydney University) to discriminate against someone because that person
has a disability.
What does the DDA cover?
Within the education sector, the DDA protects people in the following areas:
Admission
 Refusal or failure to accept an application for admission from a person with a
disability
 Accepting a person with a disability as a student on less favourable terms or
conditions than others
 Asking a person with a disability to pay higher fees
Access
 Denying or limiting access to people with a disability
 Not allowing a person to attend excursions or join in school sports, delivering
lectures in an inaccessible format, inaccessible student common rooms
 Expelling a person because of a disability
 Subjecting a person with a disability to any other detriment
Harassment
 Humiliating comments or actions about a person’s disability, such as insults
 Comments or actions which create a hostile environment
‘Reasonable adjustments’ under the DDA?
If a person with a disability meets the essential entry requirements, then educators
must make changes or ‘reasonable adjustments’ if that person needs them to perform
essential coursework.
Examples of adjustments may include:
 modifying educational premises: making ramps, modifying toilets, ensuring
that classes are in rooms accessible to the person with a disability
 modifying or providing equipment: lowering lab benches, enlarging computer
screens, providing specific computer software or an audio loop system
Western Sydney University Disability Service Student Handbook (2015) Page 7
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changing assessment procedures: allowing for alternative examination
methods such as oral exams, or allowing additional time for someone else to
write an exam for a person with a disability
changing course delivery: providing study notes or research materials in
different formats; providing a Sign Language interpreter for a deaf person
Who does the DDA cover?
The definition of disability in the DDA is as broad as possible. This broad definition means
everyone with a disability is protected.
It includes:
 physical
 intellectual
 psychiatric
 sensory
 neurological and learning disabilities
 physical disfigurement
 the presence in the body of disease causing organisms
The DDA covers a disability which people:
 have now or had in the past (e.g. a past episode of mental illness)
 may have in the future (e.g. a family history of a disability which a person may
also develop)
 are believed to have (e.g. if people think someone has AIDS)
The DDA also covers people with a disability from being discriminated against
because:
 they are accompanied by an assistant, Sign Language interpreter or reader
 they are accompanied by a trained animal, such as a guide or hearing dog
 they use equipment or an aid, such as a wheelchair or a hearing aid.
Reprinted with permission from the Australian Human Rights Commission. Visit the
Australian Human Rights Commission DDA website for more information.
Western Sydney University Disability Service Student Handbook (2015) Page 8
IMPORTANT LINKS
This handbook should be read in conjunction with the Western Sydney University policy and
legislation as listed below.
Relevant legislation
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Disability Discrimination Act (1992-as amended 2009)
Disability Education Standards (2005)
Privacy and Personal Information Protection Act (1998)
Health Records and Information Privacy Act (2002)
Western Sydney University policies and procedures
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Disability policy
Disability Service: Principles and Procedures
Disability Service AIP Glossary of Terms
Disability Service Code of Ethical Practice
Disability Action Plan
Western Sydney University Disability Service Student Handbook (2015) Page 9
INHERENT REQUIREMENTS
All students, including students with a disability or a health condition must meet the inherent
requirements of their individual course.
Inherent requirements are the fundamental parts of a course or unit that must be met by all
students. They are the abilities, knowledge and skills you need to complete the course.
Students with a disability or health condition can have adjustments made to enable them to
meet these requirements. Any adjustments, however, must not fundamentally change the
nature of the inherent requirement.
We strongly encourage both prospective and current students to review the inherent
requirements for your course.
In addition, before committing to any course, you are responsible for checking the eligibility
criteria for registration with professional registration boards before enrolling.
All the information you need is available on our Inherent requirements website.
YOUR FIRST APPOINTMENT
Your first appointment with a Disability Advisor can take up to two hours, so make sure
you’ve allocated enough time. The longer appointment will allow enough time for you to
complete your registration with the Disability Service and for the Disability Advisor to assess
the educational adjustments you may require as part of your studies.
The assessment and registration process
The Disability Advisor will start by taking you through the assessment process and the
process of registering with the Disability Service, including signing agreements, consent
forms and statutory declarations.
The Disability Advisor will then talk with you and ask you for information to help determine
what support and ‘reasonable adjustments’ may be appropriate. Areas of discussion may
include your disability/health condition and associated treatment, your current studies, your
past experiences and any concerns you may have. The Disability Advisor must also consider
the academic integrity and inherent requirements of the course when determining reasonable
adjustments.
Reasonable adjustments are determined in accordance with the needs of individual students,
your course of study and mode of study.
Once the assessment and registration process is complete, an Academic Integration Plan
(AIP) will be developed (if appropriate). The AIP will list the reasonable adjustments required,
at this time, to enable you to participate in your studies.
Western Sydney University Disability Service Student Handbook (2015) Page 10
Medical or educational documentation
At your first appointment, you should (if possible) provide current (not older than two years)
and appropriate supporting documentation which verifies your condition from a medical,
psychological or other recognised professional specialist. We do not accept medical
certificates.
If your medical documentation is insufficient, you may be asked to provide further
documentation. It would be helpful if you could have your treating specialist complete the
Verification of Disability or Health Condition and Impact on Study form. If you do not have the
appropriate medical/educational documentation at the time of registration you will need to
discuss this with the Disability Advisor and provide it afterwards.
Depending on the nature of your disability/health condition and your current symptoms,
updated medical documentation may be requested every two years or in some cases more
regularly.
Tips for your first appointment:
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Contact the Disability Service well in advance
Allow two hours for the first appointment
Bring your medical or educational documents
Western Sydney University Disability Service Student Handbook (2015) Page 11
CHAPTER 3: REASONABLE ADJUSTMENTS
Reasonable adjustments are steps taken to assist students with a disability or health
condition to participate in education on an equal basis to their peers. We will work with you to
determine what reasonable adjustments are suitable at the University.
Depending on the nature of your disability and how this affects you during different activities
related to your course, you may require reasonable adjustments during classes, while on
placements or during exams.
The following information provides an overview of common types of reasonable adjustments.
To learn more about specific adjustments, we strongly recommend you read the Academic
Integration Plan (AIP) Glossary of Terms.
Please be aware that some of the information in this handbook may not accurately reflect the
policy or processes for The College students. If you need clarification on any matter, please
call the Disability Service on 02 9852 5199 or email disability@westernsydney.edu.au.
ACADEMIC INTEGRATION PLAN (AIP)
At Western Sydney University, reasonable adjustments are provided to students through a
formal document called an Academic Integration Plan (AIP). An AIP is developed in
partnership between you and your Disability Advisor. It sets out the reasonable educational
adjustments that you will require to participate and compete equally with your peers.
Your Academic Integration Plan
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is a legal agreement between yourself and the University, developed by the
Disability Service
is based on the current evidence you provide as well as your report of
symptoms and impact on your study
does not disclose the nature of your disability or health condition
details a combination of reasonable adjustments for activities relating to your
academic studies
Contents of the Academic Integration Plan
There are nine main sections to an AIP:
1. Basic student information including name, student ID, email and course
2. The version number changes each time an AIP is updated and distributed
3. Session details outlining your current enrolment and Unit Coordinators. Any
incomplete units will also be shown here
4. An impact statement may be included in your AIP and provides information on
the impact of your condition on your studies
5. Service provisions such as readers, note takers, Sign Language interpreters or
practical assistants
6. Reasonable adjustments within class
7. Reasonable adjustments for in-class and end of session exams
8. Information for the Library and Campus Safety and Security
9. The most recent update or change to the AIP is shown at the end of the AIP
10. Your AIP will only include information that is relevant for you, so your AIP may
not include all sections
EXAMPLE OF AN ACADEMIC INTEGRATION PLAN (AIP)
Western Sydney University Disability Service Student Handbook (2015) Page 12
Western Sydney University Disability Service Student Handbook (2015) Page 13
Distribution of your Academic Integration Plan
Adjustments outlined in your AIP are implemented by various departments within the
University. For this reason, the AIP may be distributed to the following staff as needed:
 Your School, including your current Unit Coordinators, Tutors, School
Manager and the School Disability Coordinator (SDC)
 Lab managers and placement/practicum coordinators
 Educational Support Service (ESS) staff such as note takers, readers,
practical assistants and Sign Language Interpreters
 Assessment and Graduation Unit (responsible for end-of-session and
deferred exams)
 Library and Campus Safety and Security staff (where applicable)
You will also receive a copy of your AIP via your student email account. We will send
your AIP to you at the same time as we send it to academic staff.
Once you have an AIP, it will continue to be distributed to the relevant areas before the
start of each teaching session and throughout your enrolment at the University.
Changes to your Academic Integration Plan
Your AlP will be sufficiently flexible to allow for modification when necessary. There are
many reasons your AIP may need to be modified, including:
 changes to your health status or medications
 changes to the way your disability or condition is impacting upon your studies
 change of course
 to accommodate specific unit requirements
 your AIP is due to be reviewed
When changes to your AIP are needed based on medical grounds, you may be required to
provide additional medical documentation to verify your current health
status/medications/impacts of your condition. Your Disability Advisor will discuss this with
you.
Review of your Academic Integration Plan
Your AIP is a legal document. For this reason, your AIP will be periodically reviewed to
ensure your adjustments are still suitable. For most students, this review will occur no
later than every two years. Depending on the nature of your condition, the Disability
Advisor may need to review your AIP more regularly. Your AIP may also require
review due to one of the reasons listed above.
When your AIP requires a review, it is important to cooperate with your Disability
Advisor as failure to do so may result in closure of your AIP.
Western Sydney University Disability Service Student Handbook (2015) Page 14
Closure of your Academic Integration Plan
There are a few reasons your AIP may be closed. Possible reasons include:
 your previous medical evidence has expired and you have not provided
sufficient up-to-date documentation
 the medical documentation you have provided is insufficient
 your AIP needs to be reviewed and you have not responded to requests by
your Disability Advisor
 your AIP is no longer required
 you have provided a written request to your Disability Advisor to close your
AIP
This means you will no longer receive any reasonable adjustments.
Western Sydney University Disability Service Student Handbook (2015) Page 15
ADJUSTMENTS DURING THE SESSION
Note taking
How it works
If your disability impacts on your ability to produce your own notes during lectures or
other classes, your Disability Advisor may authorise a note taker. Note takers are staff
employed by the Disability Service to attend timetabled classes and provide typed
notes.
The AlP will state whether the note taker is for face to face lectures, online lectures,
tutorials, seminars, practical classes, labs, field trips or all classes.
 You are still expected to attend all scheduled classes
 Notes provided are not intended to be a verbatim or comprehensive transcript
of lectures, seminars or tutorials, but are designed to be a reasonable
summary of the main points of the class. It is assumed that you will have done
the appropriate preparation for the class, attended the class and bring an
appropriate level of understanding to the notes provided
 It is essential you read the student fact sheet on Working with a note taker
 The academic note taker is required to upload an electronic copy of the class
notes to the Disability Support Western Central site within 48 working hours
(excluding weekends) after the finish of the class
Note taking for deaf and hearing impaired students
If you are deaf or have a hearing impairment and do not use a Sign Language
interpreter you will have an allocated note taker who will use a laptop computer to take
class notes.
You are still required to follow the above guidelines however there are some
differences:
1. In this case the academic note taker will be assigned to you rather than the unit
2. The academic note taker will contact you and arrange to meet on campus
before commencing work
3. You will both need to negotiate the format and presentation of the notes as well
as the seating arrangements for classes
4. The note taker will record all class notes on a laptop computer. You can sit next
to the academic note taker and read the notes from the screen
5. During classes, if you have a question or require clarification you will be able to
type this on the laptop and the note taker will read the question out to the class
or academic. The note taker will type the response. This allows you to
participate in class discussion
6. The note taker must also record any oral information given in class that is
different from the presentation material e.g. change of venue for next class
Quality of the notes
You are required to check your notes on Western Central regularly. If you are dissatisfied
with the quality, presentation or content of the notes you should contact Disability Support via
disabilitysupport@westernsydney.edu.au, and they will investigate the issue. In the case
where the quality of the notes is the issue, we will request that the Unit Coordinator provide
feedback. Disability Support will take appropriate action to resolve the problem and you will
be informed via student email of the outcome of your complaint.
If you don’t contact Disability Support within five working days from the time the notes are
uploaded to Western Central, we will assume that the notes are satisfactory.
Western Sydney University Disability Service Student Handbook (2015) Page 16
Your responsibilities when working with a note taker
1. Read the Working with a note taker factsheet
2. If your full timetable is not currently available online, you are required to send a
copy to disabilitysupport@westernsydney.edu.au
3. During the teaching session, inform Disability Support of any changes to your
timetable or enrolled units
4. If you require an academic note taker for other course-related activities (e.g.
trips) you will need to discuss this with your Disability Advisor at least five
working days before the trip is due to take place
5. Check the uploaded notes regularly
6. If you no longer require a note taker (including where notes are no longer
required for individual units), you will need to advise your Disability Advisor
Interpreting
How it works
Wherever appropriate and possible, students who are deaf or deafblind, who request
Sign Language or Deafblind interpreting services will be provided with a professional
Sign Language interpreter for the following situations:
 In lectures, classes, tutorials, workshops, seminars or laboratory sessions
 In an interview or consultation, on a one-to-one basis
 During practicum or field trips
There may be other University activities or opportunities for which you require a Sign
Language interpreter. Please discuss such requests with your Disability Advisor.
To ensure Sign Language interpreters can be booked, you must pre-register in
tutorials by sending your timetable to disabilitysupport@westernsydney.edu.au before
the teaching session starts. Please note: this process is separate to the normal
Tutorial Registration process that is part of your enrolment.
The role of the interpreter is to facilitate communication between deaf or deafblind
students and their lecturers, tutors and peers. Where required, the Disability Advisor
will provide training and information to the University staff on using an interpreter. Unit
Coordinators are responsible for providing printed copies of lecture presentations or
relevant materials to Sign Language interpreters, whether final or draft, at least 24
hours in advance of the scheduled lecture.
Sign Language interpreters will not normally be provided for written exams, except in
the case where a student is deafblind.
All interpreters are required to act in accordance with the Code of Ethics for
interpreters.
Your responsibilities when working with a Sign Language interpreter
1. Become familiar with the Code of Ethics for interpreters
2. Provide your timetable to disabilitysupport@westernsydney.edu.au before
session starts for tutorial pre-registration
3. If you are unable to attend your class, inform
disabilitysupport@westernsydney.edu.au as soon as possible
4. You need to arrive at class on time. Interpreters are only required to wait 20
minutes for you to arrive if you are running late. The interpreter is free to leave if
you do not arrive within this time
Western Sydney University Disability Service Student Handbook (2015) Page 17
5. Position yourself with a clear line-of-sight to both the interpreter and academic
staff member
6. Where appropriate, you should make the lecturer aware of the specific needs of
the interpreter
7. If you are required to deliver a presentation, provide your interpreter with a copy
of your presentation in advance, to enable them to prepare and do justice to
your presentation
8. Inform your Disability Advisor of any issues that arise from using this service
Readers
How it works
If your disability affects your ability to read printed material, your Disability Advisor may
authorise you to work with a reader. A reader is a person employed for a specified
number of hours per week by the Disability Service who will read printed material to
you in a face to face context.
Your responsibilities when working with a reader
1. Read the Working with a reader factsheet
2. Respond to the initial email from your reader to organise a mutually convenient
time to meet on campus
3. Make sure you have your reading material ready at the start of the reading
session to make the most of your time
4. We encourage you to audio record the reading session, so you can play it back
later and review the material at your leisure
5. Have a dictionary on hand to look up unfamiliar words
6. Contact your Disability Advisor if you experience any issues with this service
provision
Western Sydney University Disability Service Student Handbook (2015) Page 18
Practical assistants
How it works
A practical assistant is a person employed by the Disability Service to assist students with a
disability who, for various reasons, are unable to physically complete academic tasks that
are essential to meeting their academic requirements.
Practical assistants may be required to attend timetabled classes in science labs, clinical
labs or computer labs and provide out of class assistance where appropriate in the campus
library or other venues on campus.
Practical assistants may be available to work with students participating in fieldwork,
however this requires written approval from the Disability Advisor. The Disability Service
does not provide any personal care assistance or transport to and from the University.
Your responsibilities when working with a practical assistant
1. Read the Working with a practical assistant fact sheet
2. Respond to the initial email from your practical assistant to organise a mutually
convenient time to meet on campus
3. At the first meeting, read through their position description and negotiate the
day, time, location and length of future sessions
4. Become familiar with the duties your practical assistant is authorised to do
(listed in their position description). Do not ask your practical assistant to
perform any duties that are not listed in their position description
5. Remember, you need to give the practical assistant clear and specific directions
to complete required tasks
6. Contact your Disability Advisor if any issues arise
Western Sydney University Disability Service Student Handbook (2015) Page 19
Alternative format material
How it works
The AIP will include, where appropriate, a request for some or all of the course related
material to be converted into accessible alternative format. This may include, but is not
limited to:
 Braille
 Large print and specific font types
 Coloured paper
 Live captioning
 Accessible electronic texts
 Transcription and captioning
More information about each adjustment and what is involved can be found in the AIP
Glossary of Terms.
Your responsibilities - alternative formats
1. If any of the above alternative format adjustments are listed in your AIP, you
need to read more about each adjustment and what is involved by referring to
the AIP Glossary of Terms
2. If you require electronic copies of your textbook, follow the instructions outlined
in the table on the next page
3. If you have any issues receiving any of the other alternative formats listed on
your AIP, contact your Disability Advisor as soon as possible
Western Sydney University Disability Service Student Handbook (2015) Page 20
To get electronic copies of your textbook follow these steps
1. Contact the University Store Textbuyers via textbuyer@westernsydney.edu.au
before the teaching session (or as soon as you can) with details of the textbook
you require as an electronic book (eBook)
o The University Store Textbuyers will reply and let you know whether or
not the textbook is available as an eBook
2. If the text is available as an eBook
o One will be ordered and sent to your closest University store outlet
o You then need to collect and pay for the eBook at that University store
outlet
3. If the text is not available as an eBook
o Purchase a hardcopy of the text and provide the receipt to the Student
Support Services Client Services Assistant (CSA) on your home campus.
The receipt must show the titles of book/s and include the ISBN
number/s
o The CSA will then arrange with the University’s Copyright Officer to
obtain an electronic format of the text directly from the publisher which
will be sent directly to you when it is ready. It may take approximately
four to six weeks for the publisher to supply the electronic text
Other tutorial/seminar adjustments
How it works
Where your disability or health condition may impact upon tutorials and seminars,
reasonable adjustments are listed within the AIP to help minimise these impacts.
Adjustments may be required for oral presentations, group work activities and
attendance. If adjustments are needed for science labs, you may be requested to
complete an additional Work Health and Safety (WHS) assessment.
Be aware that all Western Sydney U students are required to comply with WHS
policies. If you are working in labs, using chemicals or lab equipment you must
exercise a duty of care and inform the Unit Coordinator of any risks to your own health
and safety and any risks to others. This should occur before classes start.
Your responsibilities - tutorial/seminar adjustments
1. If any tutorial or seminar adjustments are listed on your AIP, you need to read
more about each adjustment and what is involved by referring to the AIP
Glossary of Terms
2. If you have the specific adjustment ‘extensions on assignments/practical work’
listed on your AIP, you need to read through the Applying for extensions fact
sheet and ensure you understand the instructions clearly. You must abide by
the rules and conditions outlined in this fact sheet
3. If you have the specific adjustment of ‘oral presentations – presenting to the
lecturer or tutor in a one to one situation’ you may be required to participate in a
tailored workshop program. This program is designed to develop strategies that
will assist you to be able to present to the larger tutorial group
4. If you are required to undergo a WHS risk assessment, you must comply with
the requirements of this assessment
5. If you experience any issues receiving the above adjustments listed on your
AIP, or need clarification about how these work, please let your Disability
Advisor know as soon as possible
6. Inform your Disability Advisor of any issues which arise from using this service
Western Sydney University Disability Service Student Handbook (2015) Page 21
Reasonable adjustments while on placement
How it works
Your course may include compulsory or elective units that require you to attend
professional placements. This usually involves working off-campus in order to gain
valuable work experience and practical on-site training. Sometimes placements are
also referred to as ‘pracs’, ‘practicums’ or ‘professional experience’.
The Disability Service is currently in the developmental stage of an additional
integration plan called a ‘Placement Integration Plan’ (PIP). The PIP will be similar to
your AIP and will set out all the reasonable adjustments you may require while on
placement. It is anticipated that the PIP will be available for implementation in 2016.
Your responsibilities – professional placements
1. Contact the Coordinator/Director as soon as possible to arrange an
appointment to discuss the adjustments you will need on placement
2. If you do not act, you will be at risk of not being able to attend the scheduled.
Placement until such time as all requirements are established and conditions
have been met
3. You will need to read the Professional experience/placement and students with
AIPs fact sheet
ADJUSTMENTS FOR EXAMS
Exams and in class tests: how it works
The AlP will include, where appropriate, reasonable adjustments for exams.
Depending on the nature of your disability or health condition adjustments may
include:
 extra time in exams and rest breaks
 changes to when your exams are scheduled
 split exams
 assistance in exams including scribes, readers, computer use or practical
assistants
 alternative formatted material
 specific venue requirements
 specific IT requirements
 use of specific furniture or equipment.
You will also need to read the Exams and AIP exam adjustments fact sheet.
More detailed information about each exam adjustment and what is involved can be
found in the AIP Glossary of Terms.
Additional information – exam adjustments
Depending on the adjustments contained within your AIP, you may be required to sign
a statutory declaration confirming you are aware of the conditions surrounding
particular exam adjustments.
Alternative assessments for in-class tests or examinations will only be available after
consultation and written agreement between the Disability Advisor, the Unit
Coordinator and the Assessment and Graduation Unit.
Western Sydney University Disability Service Student Handbook (2015) Page 22
Exam adjustments – important dates
If you are registering with the Disability Service for the first time or need amendments
to your existing AIP, all AIP exam adjustments must be finalised 30 working days
before the end-of-session exam period starts.
New or amended exam adjustments issued after these timeframes will require you to
sit a deferred exam so that the updated adjustments can be implemented.
Changes to exam adjustments must be supported by medical or educational evidence.
Your Disability Advisor can assist you to complete the application to sit the deferred
exam(s) in order to receive your new AIP adjustments.
Using computers in exams
Depending on the nature and impact of your disability or health condition, you may be
allowed to use a PC or laptop during an exam. This may be to type rather than
handwrite your answers, or to engage with assistive technology. The AIP will specify
the type of exams (if any) for which you are allowed to use a computer.
You will be required to sign a statutory declaration confirming you are aware of the
conditions surrounding the use of computer equipment during exams.
If you are required to use your own computer for exams you may be requested to
submit the computer two days before the formal exam period starts for a security
check. The computer will be held in a secure location until you have completed your
last exam.
If you are using a specialised keyboard you will be required to produce the keyboard
for each exam. You must allow sufficient time before the exam to connect the
keyboard to the computer.
Western Sydney University Disability Service Student Handbook (2015) Page 23
Your responsibilities – exams
When you receive your AIP:
1. If any exam adjustments are listed on your AIP, you need to read more about
each adjustment and what is involved by referring to the AIP Glossary of Terms
2. Read the Exams and AIP exam adjustments fact sheet so you understand how
AIP adjustments work for both School-run and end-of-session exams
3. If your Disability Advisor has informed you that you need to complete a
Statutory Declaration in order to receive your exam adjustments, return the
completed Statutory Declaration to the Disability Service as soon as possible
Before exams:
1. For School-run exams, contact your Unit Coordinator at least two weeks
before the exam date to confirm your AIP adjustments are being organised
for the upcoming exam
2. For end-of-session exams, check the final exam timetable to confirm exam
details. Contact your Disability Advisor immediately if any information is
incorrect
Exam day:
1. Do not sit an exam unless you are well enough to do so. If you are unwell on
the day of an exam, you should not attempt it You will need to supply
appropriate medical documentation if this is the case
2. If it is a School-run exam you will need to lodge an application for Special
Consideration
3. If it is a formal end-of-session exam, you will need to lodge an application for a
deferred exam
4. If you are unwell on the day of a deferred exam, you will need to lodge an
application for Special Consideration
5. Take a printed copy of your current AIP to all exams. Before you start the exam
paper, you must ensure all adjustments have been implemented
6. Do not start the exam until the all adjustments are implemented
7. If there are any issues during the exam (e.g. if you suddenly become unwell),
ask the exam supervisor to make note of this in the supervisor’s report. You will
need to lodge a Special Consideration application
Western Sydney University Disability Service Student Handbook (2015) Page 24
ADDITIONAL ACADEMIC INTEGRATION PLAN SUPPORT
School Disability Coordinators (SDC)
Each School appoints a School Disability Coordinator (SDC) whose role it is to provide
support, consultation and liaison between academics, the Disability Service and you.
SDCs provide assistance to academics within their School to implement AIPs. This
includes giving advice to academics on the implementation of exam adjustments for all
School-run exams and class tests.
We encourage you to introduce yourself to your SDC early in the teaching session.
You can also contact your SDC if you experience any difficulties with the
implementation of your AIP. To find out who the SDC is for your School, ask your
Disability Advisor.
Library adjustments
Where appropriate, the Associate Librarian, Corporate Services may be provided with
your AIP when specific library assistance is required. Adjustments may include when
the materials need to be made in alternative format such as Braille, extended
borrowing periods, electronic text books and library assistance.
More detailed information about each adjustment and what is involved can be found in
the AIP Glossary of Terms.
Emergency Response Plan (ERP)
When you have a significant health issue that could warrant emergency medical
treatment, the Disability Advisor will discuss developing an Emergency Response Plan
(ERP) with you. The ERP is a confidential document that is developed between
yourself and your medical practitioner. The ERP will stipulate an appropriate course of
action for security staff to follow if an ambulance is required.
It is the responsibility of the Director, Campus Safety and Security to ensure the ERP
is located in a secure environment and that all security staff on the relevant campuses
are aware of how to access the information if required. If you become unwell during
class, Campus Safety and Security are to be contacted immediately.
Equipment loans (including Assistive Technology)
We maintain a limited pool of specialised equipment and software for use by students
registered with the Disability Service.
Unless otherwise discussed and authorised with your Disability Advisor, equipment
and software loans are short term for one teaching session only. At the end of the loan
period, you must return the equipment and software to the Disability Service on your
home campus.
If, after your trial of the equipment, you find it is suitable and beneficial, we would
expect you to personally buy the equipment or software yourself. If this is of concern,
please contact your Disability Advisor who can discuss possible additional assistance.
If the equipment or software is lost or stolen, you must report the incident to Campus
Safety and Security and the Disability Service.
Western Sydney University Disability Service Student Handbook (2015) Page 25
Assistive Technology training
The AlP will specify the type of Assistive Technology (AT) you will need to use during
lectures, tutorials, seminars, pracs and exams. In some instances, the Disability
Advisor may organise some AT training. This may be because you are unfamiliar with
the AT or we believe you may benefit from some additional training.
If we recommended this, the Disability Advisor will arrange for you to meet with a
member of University staff to receive one-to-one or group training on particular
programs. Common types of assistive technology we recommended may include:
 speech to text software
 text to speech software
 screen magnifications and text zoom
 a range of other more specific software training
Your responsibilities – assistive technology training
If your Disability Advisor arranges for a referral to learn more about Assistive
Technology, it is expected that you:
1. Respond to any email correspondence about a meeting time and location
2. Provide feedback to the Disability Advisor about the training session
3. Maintain a commitment to positively approach and actively practise using the
technology regularly and in your own time
4. Keep the Disability Advisor informed about your progress with using the
technology
5. Contact the Disability Advisor if there are any issues
Audio-assistive listening systems
There are two systems operating across the University campuses – the hearing
induction loop system and the infrared system. Signs indicating each system are
installed at the entry doors to appropriate rooms.
The hearing induction loop system is provided for the benefit of hearing aid users.
The infrared hearing system is suitable for use by students with a hearing device (e.g.
hearing aids) and those who do not have a hearing device. To use the infrared system,
collect a receiver from the Campus Safety and Security office and connect it to
headphones or a neck loop.
Western Sydney University Disability Service Student Handbook (2015) Page 26
Access News
Access News is a monthly electronic newsletter sent to all students who are registered
with the Disability Service. Once you are registered with us, you will automatically get
a copy via your student email account during the main teaching sessions.
Access News contains important updates and information about a range of subjects
including opportunities to participate in paid internships or work experience. We
strongly encourage every student registered with the Disability Service to read the
monthly editions. You may, however, choose to unsubscribe to the newsletter by
emailing Access_News@westernsydney.edu.au.
Access rooms
Access rooms are available on each campus and provide students with access to
specialist Assistive Technology and adaptive equipment. Not all students are granted
use of the access rooms. Your Disability Advisor will assess your eligibility based on
your disability, the impacts of your disability and the need for you to access specialised
software, Assistive Technology or specialised equipment.
Access is granted by swipe card entry which is arranged by your Disability Advisor.
For a list of available software, please visit the Disability Service’s Services and
Facilities page.
Access rooms may have limited availability during formal end-of-session exam periods
as they may be required for the use of exams.
A list of access rooms and their locations is available on the Disability Service’s
Services and Facilities page.
If you need to use the access room on Bankstown campus, you will need to make a
booking. Contact the Disability Service for more information.
Western Sydney University Disability Service Student Handbook (2015) Page 27
CHAPTER 4: YOUR RESPONSIBILITIES
This section provides important information about studying at the University and
working with the Disability Service. Understanding your responsibilities will ensure that
you get the most out of your studies.
Before applying for and enrolling in your course, it’s important that you read about the
course requirements, including the inherent requirements, if they’re available.
Where appropriate, you should also become familiar with the eligibility criteria for
registration with professional registration boards before enrolling in a Western Sydney
U course. For more information revisit the inherent requirements section of this
handbook (above in chapter 2) or the Inherent requirements website.
If you have any concerns about your ability to meet the inherent requirements due to
the nature of your disability or health condition, please contact the Disability Service.
SET YOURSELF UP FOR SUCCESS
Once registered with the Disability Service, set yourself up for success by:
 Knowing the name of your campus Disability Advisor and their email address
 Reading your student email regularly and responding to any communications
sent to you from the Disability Service or Disability Support team – this
includes emails relating to:
o your AIP and all attached documents
o arranging meetings with readers and practical assistants
o requests from your Disability Advisor when your AIP is due for review or
reminders when medical documentation is due
 Checking to make sure your AIP is accurate. If there are any errors such as
missing adjustments or adjustments which should not be there, contact your
Disability Advisor as soon as possible
 Being familiar with all of your adjustments and how they work. Each
adjustment is likely to have additional specific responsibilities of which you
need to be aware. In addition to reading this handbook and the fact sheets
related to particular adjustments, be sure to become familiar with the following
documents:
o Academic Integration Plan Glossary of Terms
o Disability Service Principles and Procedures
o Disability Policy
o Disability Service Code of Ethical Practice
o Disability Discrimination Act (1992 as amended 2009)
 Being realistic about the timeframes in which your Disability Advisor will
respond to your emails and phone calls. Due to the nature of our work, it is
not always possible to get back to you immediately
 Contacting your Disability Advisor regarding any changes to your health
status or if you are considering changing your course as your AIP may need
to be reviewed and modified
 Contacting your Disability Advisor as soon as possible if you experience any
issues with your adjustments
Western Sydney University Disability Service Student Handbook (2015) Page 28
CHAPTER 5: RESOURCES AND SERVICES
EXTERNAL RESOURCES AND SUPPORT
Australian Human Rights Commission
This webpage provides a convenient entry point for Commission resources on equal
access to and opportunity in education. It also provides access to resources from other
organisations where these are available electronically.

Visit the Australian Human Rights Commission website
Disability Education Standards (2005)
The website has been designed to help users understand important parts of the DDA
Education Standards. It does not cover the full detail of the DDA Education Standards,
just the more important parts.

Visit the Disability Discrimination-Education Standards website
Australian Network on Disability – Stepping into paid internship programs
This paid internship program is designed specifically for university students with a
disability, who want to gain some paid hands-on work experience in their chosen field
of study. The Australian Network on Disability (AND) work with their members to
identify and provide opportunities for students with a disability to ‘step into’ the
workplace to gain exposure to their potential career field, get involved in projects and
work alongside experienced professionals.

Visit the Australian Network on Disability website
Choosing your path, Disclosure: It’s a personal decision
This website provides substantial information about options and pathways that people
with disabilities can use in disclosing their disability in post-secondary education and
employment environments. The website also articulates the role and responsibilities of
employers and educators in relation to disclosure.

Visit the Choosing your path, Disclosure website
Australian Clearing House on Education and Training
The Australian Clearing House on Education and Training (ADCET) provides up-todate and comprehensive information about inclusive teaching, learning and
assessment strategies, accommodation and support services for people in postsecondary education and training.

Visit the ADCET website
Western Sydney University Disability Service Student Handbook (2015) Page 29
Education to Employment
Graduates with a disability make great qualified staff. Turning your new qualification
into qualified employment takes early planning, research, and smart moves. Find facts,
tips and advice to support a successful move from tertiary education to graduate
employment.

Visit the Education to Employment website
National Disability Coordination Officer Program - Western and
South Western Sydney
The National Disability Coordination Officer Program (NDCO) Western Sydney and
South Western Sydney is funded by the Australian Government and hosted by
Western Sydney University. The NDCO program provides support to people with
disability, including chronic medical conditions and mental health conditions, who are
transitioning into university, TAFE or work, and then transitioning out of university,
TAFE into work.

Visit the NDCO website
WESTERN SYDNEY UNIVERSITY INFORMATION AND SERVICES
Student Central – your first point of contact
Student Central Infoline: 1300 668 370
Email: studentcentral@westernsydney.edu.au
westernsydney.edu.au/studentcentral
Security and emergency information
24-hour Security Hotline: 1300 737 003
Emergencies (police, fire, ambulance): 000
westernsydney.edu.au/security
Transport and getting to uni
All the information you need about how to get to campus and parking, is available at
westernsydney.edu.au/gettingtouni.
Shuttle buses
The shuttle buses that run between campuses and some train stations are free. Not all
shuttle buses are accessible, however there is one accessible shuttle bus on each
campus. If you need an accessible shuttle bus, we recommended you contact Campus
Safety and Security to let them know when you will need it. A minimum of twenty
minutes notice is required.
If you experience any difficulty regarding the accessibility of the shuttle bus service,
contact your Disability Advisor.
Western Sydney University Disability Service Student Handbook (2015) Page 30
NSW Tertiary Student Concession Card
Students with a disability or health condition, who are only able to undertake a part
time study load or don’t have the capacity to enrol as an on-campus student, may be
eligible for a NSW Tertiary Student Concession Opal card.
Detailed information is available on the Travel Concession webpage.
Parking
Accessible parking bays are available on each campus for students displaying a
current Road and Maritime Services (RMS) Mobility Parking Scheme / Australian
Disability Parking permit. Blue parking bays are available when no accessible parking
bays are available. You must follow all other parking and road traffic rules and
restrictions.
You can apply to the RMS for a temporary parking permit if required. Consideration for
alternate parking arrangements on medical grounds may also be given if you have a
temporary disability affecting your mobility and do not have a RMS Mobility Parking
Scheme / Australian Disability Parking permit. You will need to make a written request
to the Director, Campus Safety and Security.
Accommodation
The University has a diverse range of on and off campus accommodation available for
students, including accommodation that has been specifically fitted out to
accommodate the requirements of students with disabilities.
This includes ramps, larger than average rooms, wheelchair accessible ensuites,
emergency press alarms, audio and visual fire alarms and emergency phones
connected to Campus Safety and Security.
Where appropriate, we will liaise with Western Sydney University Village (who run the
on campus accommodation) about appropriate adjustments you may require if you are
entering University accommodation.
We encourage you to apply early as student accommodation is limited.
More information is available at westernsydney.edu.au/accommodation.
Library
There is a University Library on each campus, and they will provide, where
appropriate, individual assistance to identified students with a disability or health
condition.
 westernsydney.edu.au/library
Western Sydney University Disability Service Student Handbook (2015) Page 31
Services directory
Academic Literacy workshops
westernsydney.edu.au/academicliteracy
Campus life, food and fitness services
westernsydney.edu.au/services
Campus maps
westernsydney.edu.au/maps
Career advice, jobs and workshops
westernsydney.edu.au/careers
Childcare centres
westernsydney.edu.au/childcare
Counselling, mental health and wellbeing
westernsydney.edu.au/counselling
Disability Service
westernsydney.edu.au/disabilityservice
Glossary of University terms
westernsydney.edu.au/glossary
International exchange programs
westernsydney.edu.au/goglobal
IT and systems support
westernsydney.edu.au/it
MATES program
westernsydney.edu.au/mates
Maths Start workshops
westernsydney.edu.au/mesh
Mature age information
westernsydney.edu.au/matureage
Mulifaith Chaplaincy
westernsydney.edu.au/chaplaincy
PASS (Peer Assisted Study Sessions)
westernsydney.edu.au/pass
Printing, copying, scanning and binding services
westernsydney.edu.au/print_services
Western Sydney University Disability Service Student Handbook (2015) Page 32
Scholarships
westernsydney.edu.au/scholarships
Services for Indigenous Students
westernsydney.edu.au/badanami
Services for International Students
westernsydney.edu.au/internationalstudentsupport
Starting at Western Sydney University website
westernsydney.edu.au/starting
Student Representation & Participation
westernsydney.edu.au/studentrepresentation
Student Services Fair
westernsydney.edu.au/servicesfair
Textbooks
theuniversitystore.com.au
Western Sydney University Online student support hub
westernsydney.edu.au/onlinesupport
Western Sydney University Facebook page
facebook.com/westernsydneyu
Library
westernsydney.edu.au/library
Western Sydney U Student Info Twitter feed
twitter.com/westernsydneyu
Western Sydney U wireless network
westernsydney.edu.au/westernwifi
Welfare, financial help and accommodation assistance
westernsydney.edu.au/welfareservice
Workshops, programs and online resources
westernsydney.edu.au/workshops
Western Sydney University Disability Service Student Handbook (2015) Page 33
CHAPTER 6: RAISING CONCERNS AND
COMPLAINTS
We provide opportunities for you to address any matter of concern regarding the
Disability Service.
The Disability Service is committed to continuously improving. If you have any
feedback or suggestions on how we can improve our service, we would welcome your
input. You can talk with your Disability Advisor or you can contact the Disability
Service to let us know your thoughts.
DO YOU HAVE A COMPLAINT?
The University has a complaints handling and resolution policy and a number of ways
in which you can make a formal complaint. For more information about the policy and
the complaints process see the Complaints Resolution Unit website.
If you feel that you have experienced discrimination you also have the option to make
a complaint through the Human Rights Commission. You can find more information
about making a complaint through the Human Rights Commission website.
There are also legal services which provide free specialist advice about disability
discrimination. Find out more on the Community Legal Centre website.
If you would like to make a complaint relating to the service or assistance you have
received from the Disability Service, or within the University, you need to contact us so
that we can talk through your concerns in the first instance. You can contact your
Disability Advisor or if you do not feel comfortable with this you can contact the Head,
Student Disability Service.
Western Sydney University Disability Service Student Handbook (2015) Page 34
CHAPTER 7: FEEDBACK FROM PAST STUDENTS
We pride ourselves on providing a professional, high quality service.
But don’t just take our word for it – past students have provided feedback on their
experiences with the Disability Service.
“I have a long-term mental health condition which often means I require extra support
at times of ill-health. I strongly feel that the disability services… and my Disability
Advisor have been an integral and valuable part of my support network throughout my
degree”.
“I believe that my success in my studies whilst managing a health condition has been
made possible through my various AIP provisions and the unwavering support of my
Disability Advisor”.
“Thank you so much for the assistance, support and encouragement you provided as I
worked through the hurdle of my final subject at uni. I am now the proud achiever of a
Bachelor of Business Management!”
“Without such support I doubt whether I could have made it to the finish line”.
“The university has been extremely supportive with the AIP and the assistance given
to me during my illness and surgery last semester. I am beyond words to express my
appreciation for the support, without which I would not have completed my studies. I
am looking forward to all the learning this session too”.
“I’d like to take the opportunity to say how impressed I am with the lovely staff and the
service they provide me! I’m so grateful for all of the help thus far”.
Western Sydney University Disability Service Student Handbook (2015) Page 35