Chapter 10
True/False
1. Electronic commerce is also sometimes called e-business
2. Anyone with access to a computer, an Internet connection, and a means to pay for
purchased goods or services can participate in e-commerce.
3. E-retail occurs when retailers use the Web to buy products and services.
4. Regardless of the scope or size of business, all e-commerce must address some
common concerns.
5. A secure server allows access to the system by unauthorized users.
6. Electronic money is a payment system that allows an individual to pay for
products or services by credit card.
7. eBay is not a popular online auction Web site
8. Many businesses use the unique advantages of the Internet to communicate with
business partners.
9. When purchasing products online, check to verify the business uses a secure
server.
10. The ability to gather customer information, analyze it, and react, is not an
advantage of E-Commerce.
11. With the appropriate software and an Internet connection, a consumer can pay
another consumer to copy a file.
12. By 1991 when the Internet became available for commercial use, most consumers
knew a lot about the Internet.
13. Two popular types of e-commerce are shopping and trading stocks.
Multiple Choice
14. A(n) _______ is a company that has a physical location as well as an online
presence.
a. brick-and-mortar
c. m-commerce
b. clicks-and-mortar
d. EDI
15. All of the following are advantages of E-Commerce except:
a. Global market 24 hours/day
c. Options to create paperless environment
b. Feedback can be immediate
d. FAQ are not available
16. A(n) _________ is the Web site where an e-retailer displays its products.
a. shopping cart
c. Web application
b. electronic storefront
d. P2P
17. A(n) _________ prevents access to the system by unauthorized users.
a. merchant account
c. secure server
b. commerce server
d. Web host
18. Unsolicited e-mail messages or newsgroup postings are called _______.
a. banner ads
c. spam
b. junk mail
d. site ads
19. An e-business has to generate _______ to turn window shoppers into actual
customers.
a. millions
c. enthusiasm
b. curiosity
d. trust
20. Many e-retailers use __________ to keep in touch with customers.
a. e-mail publishing
c. banner ads
b. site ads
d. e-commerce software
21. All of the following are domain names of e-commerce sites except:
a. scsite.com
c. dillards.com
b. amazon.com
d. dell.com
22. Some factors that lead to e-commerce customer loyalty are:
a. Price, selection, shipping
c. Price, difficulty of ordering, shipping
b. shipping, selection, no privacy d. none of the above
23. _______ allows you to pay bills from your computer.
a. shopping bot
c. online banking
b. online trading
d. Web host
24. _____ is a set of standards that control the transfer of business data and
information among computers both within and among companies.
a. B2C
c. ESD
b. EDI
d. B2E
25. At first, e-commerce transactions were conducted primarily through __________.
a. mainframes
c. desktop computers
b. cellular telephones
d. Amazon.com