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ITSC 1301 Introduction to Computers
Chapter 10 Homework Questions
True or False. Type in a "T" or "F" in the blank to the left of the question.
___ 1.
Electronic commerce is also sometimes called e-business.
___ 2.
Anyone with access to a computer, an Internet connection, and a means to pay for purchased
goods or services can participate in e-commerce.
___ 3.
E-retail occurs when retailers use the Web to buy products and services.
___ 4.
Regardless of the scope or size of business, all e-commerce must address some common
concerns.
___ 5.
A secure server allows access to the system by unauthorized users.
___ 6.
Electronic money is a payment system that allows an individual to pay for products or
services by credit card.
___ 7.
eBay is not a popular online auction Web site.
___ 8.
Many businesses use the unique advantages of the Internet to communicate with business
partners.
___ 9.
When purchasing products online, check to verify the business uses a secure server.
___ 10. The ability to gather customer information, analyze it, and react, is not an advantage of ECommerce.
___ 11. With the appropriate software and an Internet connection, a consumer can pay another
consumer to copy a file.
___ 12. By 1991 when the Internet became available for commercial use, most consumers knew a lot
about the Internet.
___ 13. Two popular types of e-commerce are shopping and trading stocks.
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Multiple Choice. Type your choice for the most correct option in the blank on the left.
___ 14. A(n) _______ is a company that has a physical location as well as an online presence.
a. brick-and-mortar
c. m-commerce
b. clicks-and-mortar
d. EDI
___ 15. All of the following are advantages of E-Commerce except:
a. Global market 24 hours/day
c. Options to create paperless environment
b. Feedback can be immediate
d. FAQ are not available
___ 16. A(n) _________ is the Web site where an e-retailer displays its products.
a. shopping cart
c. Web application
b. electronic storefront
d. P2P
___ 17. A(n) _________ prevents access to the system by unauthorized users.
a. merchant account
c. secure server
b. commerce server
d. Web host
___ 18. Unsolicited e-mail messages or newsgroup postings are called _______.
a. banner ads
c. spam
b. junk mail
d. site ads
___ 19. An e-business has to generate _______ to turn window shoppers into actual customers.
a. millions
c. enthusiasm
b. curiosity
d. trust
___ 20. Many e-retailers use __________ to keep in touch with customers.
a. e-mail publishing
c. banner ads
b. site ads
d. e-commerce software
___ 21. All of the following are domain names of e-commerce sites except:
a. scsite.com
c. dillards.com
b. amazon.com
d. dell.com
___ 22. Some factors that lead to e-commerce customer loyalty are:
a. Price, selection, shipping
c. Price, difficulty of ordering, shipping
b. shipping, selection, no privacy
d. none of the above
___ 23. _______ allows you to pay bills from your computer.
a. shopping bot
c. online banking
b. online trading
d. Web host
___ 24. _____ is a set of standards that control the transfer of business data and information among
computers both within and among companies.
a. B2C
c. ESD
b. EDI
d. B2E
___ 25. At first, e-commerce transactions were conducted primarily through __________.
a. mainframes
c. desktop computers
b. cellular telephones
d. Amazon.com