Survey Questions 1. What software package does your institution use? How long have they used it? POISE: We began installing POISE modules Fall 1998. 2. What software package did your institution use before the current package? Why did they change? In-house AS/400 programs in RPG. AS/400 needed major upgrade to allow Y2K compliant version of OS. Our programs were old and it was time to rethink system design and probably redesign and reprogram all of the Student Records system. Evaluated options and decided to go with POISE. One of the main factors in this decision was the number of Texas community colleges who were already using this software. 3. What personnel do your institution employee to support I.S. functions? What are their starting salaries? All of Temple College’s I.S. functions are covered in the positions listed below. Please list your comparable structure and starting salaries. Director of Information Services VRJC: 48,255 Assistant Director of I.S. (Systems Programmer) Senior Programmer Mainframe Operator 43,505 21,005 16,550 Telecommunications/Network Administrator Hardware Technician III Hardware Technician II 35,005 18,800 17,300 Help Center Coordinator Telephone/Mail Clerk Computer Lab Assistants (4) 19,505 15,050 14,300 Web Manager 22,505 Director of Computer Services Network Manager PC Specialist 4. 49,600 30,000 23,000 The only personnel listed above that would be used for a software conversion and afterward support is the Assistant Director, Senior Programmer, and Mainframe Operator. What was your institution’s personnel requirement for the conversion phase? The afterward support? Please include all positions in other departments that may perform I.S. type duties. Only the Director of Computer Services was involved, although the Network Manager did provide some hardware support . 5. What were your experiences with the installation and conversion of your software system? We worked with ESP-Tulsa in our purchase and installation of POISE. (Call David Hamlin, ESP, 918-437-4920 ext. 212). They are a terrific group and came onsite to install each module and provide training. The person who installs and provides training for a module is the same person who provides telephone support, modifications, etc. We are on a first name basis with all of them. These people sound too good to be true, but they are dedicated to service and I have not been disappointed. As with any conversion, it was not entirely painless. However the ESP folks have continued to work with us and things are going well. I always spoiled my users, adding features to programs to make their life easier, and many of them miss their AS/400 and whine sometimes. In the long run, I am confident that they will accept that POISE is better choice for our future. I have run a one-person shop for most of my time at VRJC and finally feel like I can take a vacation without worrying about everything falling apart. 6. Did the software vendor provide training to your staff as well as other college personnel? Was it adequate? Is it ongoing? Training is thorough but rather fast and sometimes too much information is presented in too short a time. The manuals are decent. The telephone support for ongoing training is excellent. In addition there are POISE users groups. 7. How is the level of service you receive for user support and system support? What is the cost for this? Level of support is good. 8. What was the cost of the software package(s)? Is there a cost for each user? What is the annual maintenance cost? Price is based on modules. Our total so far is around $160,000. I believe our support costs are about $30,000 annually. We are continuing to add modules, and some are still under warranty. Annual cost is based on a percentage of module price. I am pleased with user support. 9. Does the software vendor provide regular and timely updates? How about for Federal and State reporting requirements? There is a person at ESP who has the function of keeping up with the Coordinating Board reports for Texas and keeping all of the program changes done. He does a good job, and this was one task I was certainly glad to get rid of. Yes, our updates are timely. 10. What hardware platform does your system run on? What is the cost associated with this? DEC Alpha Server, Open VMS. 11. Does your software currently allow for Web based access (Application, Registration, and Payment)? Yes, but we have not installed that module. Will probably do so in the future. 12. How do you handle security for traffic outside your firewall? The only issue so far was allowing ESP personnel to telnet/ftp to the DEC Alpha server, which is behind the firewall. I made a routing change to permit one IP address to come through. Have not yet addressed issue of web based access with relation to firewall. 13. Comments. If you have any questions about POISE or our conversion, I would be happy to talk to you. My phone number is 940-552-6291 ext. 2242 and my name is Chris Slosser. The information in my response to this survey is for your use only. I would prefer not to see my comments quoted or distributed. By the way, are you aware of TACCCIO? We do have an organization. The IS manager at the host school chairs the program and decides the agenda. We meet several times per year.