Survey Questions
1.
What software package does your institution use? How long have they used it?
Datatel’s Colleague since 1994
2.
What software package did your institution use before the current package? Why
did they change?
APT and it was not doing the job.
3.
What personnel do your institution employee to support I.S. functions? What are
their starting salaries? All of Temple College’s I.S. functions are covered in the
positions listed below. Please list your comparable structure and starting salaries.
Director of Information Services
48,255
Vice Chancellor Information Technology
95,000
Assistant Director of I.S. (Systems Programmer)
43,505
Database Administrator
$60,000
Senior Programmer
21,005
Senior Systems Analyst
-1
54,000
Systems Analyst - 4
50,000
Programmer - 2
35,000
Unix Systems Manager
59,000
Training Director Application Systems – 1
43,000
Mainframe Operator
16,550
Telecommunications/Network Administrator
Hardware Technician III
Hardware Technician II
35,005 70,000
18,80040,000
17,30035,000
Help Center Coordinator
Telephone/Mail Clerk
Computer Lab Assistants (4)
19,50525,000
15,050
14,300
Web Manager
22,50539,000
The only personnel listed above that would be used for a software conversion and
afterward support is the Assistant Director, Senior Programmer, and Mainframe Operator.
What was your institution’s personnel requirement for the conversion phase? We used a
group of 7 dedicated for 18 months leading up to actual conversion to the latest release.
We then used our entire systems and programming staff for 13 days straight over a
holiday period.
Our staff did not change after conversion.
4. IThe afterward support? Please include all positions in other departments that
mperform I.S. type duties.
5.
What were your experiences with the installation and conversion of your software
system? Painful but has smoothed out over the last year.
6.
Did the software vendor provide training to your staff as well as other college
personnel? Yes and no….To staff yes, and then we did train the trainor.Was it
adequate? Is it ongoing? Yes, hired full time trainer knowledgeable in our
systems.
7.
How is the level of service you receive for user support and system support?
What is the cost for this? Our annual maintenance contract with the software
vendor is around $115,000. We are happy.
8.
What was the cost of the software package(s)?I was not here and do not know Is
there a cost for each user? $495 – we have 456 concurrent licensed What is the
annual maintenance cost? $115,000
9.
Does the software vendor provide regular and timely updates?yes How about for
Federal and State reporting requirements?yes
10.
What hardware platform does your system run on? HP UX K580 What is the cost
associated with this? $20,000 per year (it is a $600,000 system)
11.
Does your software currently allow for Web based access (Application,
Registration, and Payment)? Bringing this up now.
12.
13.
How do you handle security for traffic outside your firewall? Don’t understand
question – firewall stops outside entry. If you mean distance learning
students, they access a special server outside the firewall for FTP and chats.
Comments.