The importance of methods
Peter Johnson
Knowledge, Innovation, Standards and Skills
British Computer Society
5 April 2006
Agenda
Methods
 PRINCE2™, MSP, M_o_R®
 ITIL®
 OGC Gateway™
OGC and the standards bodies
Others
 Portfolio, Programme and Project Management Maturity Model
 Successful Delivery Toolkit
 Recent Research
Slide number 2
PRINCE2™
Projects in a Controlled Environment
 Business Case driven
 Stage Assessments of Quality, Plans, Risks, and Business
Case
8 Processes
8 Components
3 Techniques
 Product-based Planning
 Change Control
 Quality Review
The PRINCE2 Cityscape logo ™ is a Trade Mark of the Office of Government Commerce, and is Registered in the U.S.
Patent and Trademark Office
PRINCE2 ™ is a Trade Mark of the Office of Government Commerce
Slide number 3
Managing Successful Programmes
Vision (Business) led ‘method’ for a portfolio of projects and activities that
are coordinated and managed as a unit such that they achieve outcomes
and realise benefits.
 SRO – ‘vision’
 Programme Manager ‘blueprint’
 Business Change Manager ‘ benefit profile’
Principles
 Organisation/Leadership
 Benefits Management
 Stakeholder Management / Communications
 Risk Management / Issue Resolution
 Programme Planning and Control
 Business Case Management
 Quality Management
The MSP Spheres logo ™ is a Trade Mark of the Office of Government Commerce
Slide number 4
Management of Risk (M_o_R®)
 Routemap with approaches, checklists and pointers to more detailed
sources of advice
 Principles
 Risk at Strategic, Programme, Project and Operational Levels
 Tools and Techniques
– Healthchecks
– Risk Categories
– Risk Evaluation
– Procurement and legal considerations
– Business Continuity
– Safety and Security
– Other Tools
– Lessons Learned
– Key Documents
M_o_R ® is a Registered Trade Mark and a Registered Community Trade Mark of the Office of Government Commerce
Slide number 5
PPM Testimonials
Public Sector
 2005 Delivery Awards
– Shortlist
 APM Awards 2005
– Manchester Method
 ODPM e-capacity building
 Local authorities
 …..
Private sector
 Vodafone
 Barclays
 Sun Microsystems
 Port of Rotterdam MV2
Project
 …..
Slide number 6
ITIL®
IT Infrastructure Library®
 Planning to Implement SM
 The Business Perspective
 Service Management
– Service Support
– Service Delivery
 ICT Infrastructure
Management
 Security Management
 Application Management
 Software Asset Management
Refresh: New Scope - Lifecycle
 Service Strategies
 Service Design
 Service Introduction
 Service Operation
 Continuous Service
Improvement
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is
Registered in the U.S. Patent and Trademark Office
IT Infrastructure Library ® is a Registered Trade Mark of the Central Computer and Telecommunications Agency which is now
part of the Office of Government Commerce
The Best Practice logo ™ is a Trade Mark of the Office of Government Commerce
Slide number 7
How have they grown? - Exams
2002
PRINCE2 Practitioner
MSP Practitioner
ITIL Foundation
ITIL Practitioner
ITIL Manager
~ 7000
~ 400
~ 25000
~ 500
~ 1500
2005
MSP Practitioner
MSP Practitioner
ITIL Foundation
ITIL Practitioner
ITIL Manager
~ 28000
~ 2000
~ 90000
~ 3000
~ 4000
Slide number 8
OGC Gateway™
For acquisition programmes and procurement projects in civil central
government
 examines programme/project at critical life cycle stages
 provides assurance for successful progress to next stage
 based on well proven techniques that lead to:
– more effective delivery of benefits
– more predictable costs and outcomes
 Designed for:
– procured services including frameworks
– property/construction
– IT- enabled business change.
“OGC Gateway™ is a Trade Mark of the Office of Government Commerce”.
Slide number 9
OGC and the standards bodies
 APM
– APM BoK Version 5 consultation and review
 PMI
– Program and portfolio standards review
 SFIA and BCS/ISEB
– SFIA Version 3 Project Board (inc eGU liaison)
– ISEB Recognition of PRINCE2
– ISEB PPSO interest
 BSI
– Liaison with MS/02 (project management)
Slide number 10
Portfolio, Programme and Project
Management Maturity Model (P3M3)
Five level maturity framework based on processes:
(1) initial; (2) repeatable; (3) defined; (4) managed (5) optimised
 Understand key practices for effective PPPM processes
 Identify key practices to achieve next maturity level
 Understand/improve organisational PPPM capability
 Appreciate risks acquired through process capability issues
associated with a particular service provider, managing
customers’ programmes and projects
 Basis for developing maturity questionnaires
 Preparing teams to perform PPM process assessments or
capability evaluations.
Slide number 11
Successful Delivery Toolkit™
A freely available (web-based and CD-ROM) electronic reference tool of
best practice and guidance for use by:
 OGC Gateway™ review teams,
 consultants
 programme and project teams in departments
 professional advisers,
 those responsible for organisational standards
 senior management for business change management overview
 suppliers to understand what departments expect of them.
It does not substitute for training on project management
www.ogc.gov.uk/sdtoolkit
“OGC Successful Delivery Toolkit ™ is a Trade Mark of the Office of Government Commerce”
Slide number 13
Helpful and hindering behaviours
Helpful Factors
 Methodologies and Reviews
 Competent PPM people
 Business goals and strategy
 Personal accountability
Hindering Factors
 Bureaucratic processes
 Organisational boundaries
 Premature drive to solutions
 Low tolerance of change
– The Effects of Organisational Factors on the Performance of Programme Management work. Pellegrinelli et al PMI
Research Conference 2006
Slide number 15
The importance of context in
Programme Management
 Research from MSP practice in six organisations
– DaimlerChrysler UK, AstraZeneca, Microsoft
– Department for Constitutional Affairs,
HM
Revenue and Customs, Surrey Police
 Critical support of MSP
– ‘sound programme management framework’
– to inform imminent update of MSP.
Imminent Cranfield paper: Partington and Pelligrinelli et al (International Journal of Project Management)
Slide number 16
KPMG Global IT Project
Management Survey (2005)
www.kpmg.com.au/Portals/0/irmprm-global-it-pm-survey2005.pdf
Global Lessons
 Trend from output delivery to benefits realisation
UK Lessons
 Avoiding failure is a ‘success’!
 2% actually realise benefits…..
Full UK report from Martin Maguire – Principal Advisor – 0121 335 2381
Slide number 17
Questions
Methods
 PRINCE2™, MSP, M_o_R®
 ITIL®
 OGC Gateway™
OGC and the standards bodies
Others
 Portfolio, Programme and Project Management Maturity Model
 Successful Delivery Toolkit
 Recent Research
Slide number 18