Speech Packet # 15 Test Understanding Communication
Directions: Select the BEST answer to complete the following sentences. Use a pencil to mark your answer on
the Scantron provided.
1. An effective communicator is_____.
A. a good listener
B. organized
C. knowledgeable on the topic
D. all of the above
2. Messages are carried by symbols_____.
A. in a few communication situations
B. in written, but not in spoken, communication
C. in all communication situations
D. only in face-to face communication
3. Communication is defined in your notes as a ______.
A. skill needed primarily in formal settings and only rarely in informal settings
B. natural ability of every human being
C. process of sharing information
D. debate between two people
E.
4. Communication between two or more people is ______.
A. only verbal
B. only nonverbal
C. intrapersonal
D. interpersonal
E.
5. Channels of communication are _____.
A. sound waves and light waves
B. the sense of touch
C. both a and b
D. none of the above
6. A formal communication setting _____.
A. includes conversation with family and friends
B. allows for only verbal interaction between sender and receivers
C. allows for preparation beforehand
D. occurs only between important people
7. In conversation between two friends, _____.
A. the receiver never sends a message to the sender
B. the receiver sends only nonverbal feedback
C. the receiver sends only verbal feedback
D. the roles of sender and receiver switch back and forth between the two people
8. The nonverbal symbol(s) in face-to-face communication is (are)_____.
A. gestures, facial expressions, and sounds
B. facial expressions and sounds
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C. gestures and facial expressions
D. gestures
9. The three kinds of interference that obstruct clear communication are _____.
A. physical, psychological, personal
B. psychological, semantic, audience
C. physical, psychological, semantic
D. physical, psychological, audience
10. Feedback is _____.
A. an idea
B. a return message
C. a symbol
D. a conversation
11. Communication is essential in _____.
A. meeting social needs
B. making decisions
C. building relationships
D. all of the above
12. An informal communication setting _____.
A. does not require the sender or the receiver to use nonverbal communication
B. includes conversation with family and friends
C. provides little opportunity for feedback
D. occurs only between longtime friends and associates
13. Ina public speaking situation, _____.
A. entertainment is never the goal
B. the audience cannot offer feedback
C. the speaker’s purpose can be to inform, to persuade, or to entertain the audience
D. the speaker does not need to adapt to the audience
14. Debaters must _____.
A. prove or disprove a statement
B. take opposing sides on an issue
C. never give feedback
D. a and b
15. One of the first steps in the communication process is _____.
A. having an idea to communicate
B. finding a receiver
C. selecting a channel to use
D. decoding the message
16. A speaker can gather information about an audience by considering the audience on _____.
A. a personal level
B. a nonverbal level
C. an economic level
D. cultural, sociological, and individual levels
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17. In examining an audience’s cultural characteristics, the speaker considers _____.
A. age and educational background
B. age, religion, and national and ethnic background
C. national and educational background
D. personal interests
18. Knowing the audience’s background helps the speaker _____.
A. predict how the audience will respond to the information
B. interpret the audience’s feedback
C. both a and b
D. none of the above
19. The process of turning ideas and feelings into symbols to be communicated is _____.
A. encoding
B. decoding
C. the message
D. the feedback
20. Interpreting the symbols in a message is called _____.
A. encoding
B. decoding
C. nonverbal communication
D. feedback
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