Elmo Image Mate Fix This is a driver issue for the Elmo. Here is the fix: Log in as yourself Right-Click on My Computer Select Properties Select Hardware Select Device Manager Right -Click on USB (it will have a ? mark on it) not the USB video device Select update driver Select install from a specific location Select Browse Click on the + to expand local disk C: (if not expanded) Click on the + to expand Program Files Click on Elmo and select next to install the driver