MARK ISAAC 1706 N Willing ton St. | Phila delp hia | PA | 19 121 [email protected] / [email protected] 610.50 6 .35 22| EDUCATION: TEMPLE UNIVERSITY, Fox School of Business, Philadelphia, PA Bachelor of Business Administration, Graduation: May 2015 MAJOR: Management Information Systems | MINOR: Information Technology Innovation and Entrepreneurship (ITIE) Study Abroad: Temple University Rome, Summer 2013 SELECTED COURSES: Innovative Business Models, Business Communications, Data-Centric Application Development, Enterprise IT Architecture, Real Estate Fundamentals ACTIVITIES AND SKILLS: Recipient-Academic Merit Scholarship-August 2011 Certified in First Aid/CPR. INFORMATION TECHNOLOGY SKILLS: Web Development: HTML, Adobe Dreamweaver Project Management: Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Adobe PhotoShop Database Management: POS (Point of Sale) Operating System, Microsoft Excel, Microsoft Windows, Mac OSX EXPERIENCE: MEDICAL GUARDIAN, PHILADELPHIA, PA Summer 2014 IT Intern Solve various software related issues throughout the office. Dealt with programs such as Five9, Excel, Outlook, Velocify and more. Solve various computer hardware issues throughout the office. Dealt with printers, projectors, hard drives, computer headsets, monitors and more. Set up and maintain Excel logs of requested IT support. Create pivot tables that display what the issue was, who solved the issue and how much time it took. Set up agent and supervisor stations with all of the required hardware and software. Create and delete users in the company’s active directory and in the company’s email system for new/old sales agents and customer representatives. RADIOSHACK – Philadelphia, PA September 2013 – Present Sales Associate Reach/exceed monthly sales totals and other statistics including warranty percentage(warranty and protection on products), attachment percentage (additional products) and amount of cellular phones sold. Work the cash register and the POS store computer system to manage inventory and checkout customers. Assist customers in technological operations and problems and provide product knowledge, advice and support including mobile activations. Responsible for setting up product displays, managing price tags and cleaning up the store. STONY CREEK DAY CAMP, Blue Bell, PA Camp Counselor Summer 2012 Supervised up to 60 children per day and reported back to parents on campers’ behavior and progress on a daily basis. Assisted in camper talent show that was performed for 250+ parents and family. Provided leadership and friendship to young children as well as emotional support and personal safety.