7 comments about Theory Z
• US = highly structured
Japanese = loosely structured
• US = employee and org. goals
are incompatible.
Japanese = people are most
valuable asset
• US = highly centralized
Japanese = decentralized
• US = write it down,
communicate to seek
compliance
Japanese = talk about it
informally, then write it down
to confirm.
• US = focus on formal work
relationship
Japanese = holistic concern for
employee
• US = no security
Japanese = long term
commitment
• US = fail to
develop human
resources
Japanese =
recognize and
develop human
potential
Stohl - ham $
eggs in terms of
commitment.
Japanese expect a pig level of
commitment
Reengineering - reinvent the
organization
• strategic planning
• faith in rational and linear
thinking
• concerned with the system
• understand notion of process
• high speed
management
• computer skills
• reward dramatic
improvements
and results
Steve’s wisdom based upon
transformation and stewardship
• organizational maturity - vision
• giving and caring - stewardship
• committed to org. purpose - service
• demand high quality performance
• develop positive work history
Tower Building
6 teams
• kitty = $1.00
• 6 teams - winning team
gets the kitty
• one manager = union
shop
• two builders
• one quality control
person
• one process observer
• task = build two towers:
one by each worker.
• stack one at a time
• from one random pile
• see how high you can
build the towers in
timed trials
• blind folded workers
• use non-dominant hand
only
• towers must be standing
at the end of the round
scoring
• estimate how tall for each
tower
• underestimate = no benefit
• overestimate = penalty
(Actual - shortfall)
timed rounds
• practice = 3 minutes
• round 1 = 2.5 minutes
• round 2 = 2.0 minutes
• round 3 = 1.5 minutes
Form yourselves into a work team
norms/approach/strategy
roles (leader, workers, quality
control, process observer)
structure (physical arrangements)
Processing
• leadership approach
• winning/losing
• personnel changes
• effects of history
• stress
• type of task
• pressure of time
• structure
• TQM
• Kaizen