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SYLLABUS HANDOUT
FALL 2011
HUMAN RELATIONS SKILLS
HMRL 1010 4D
INSTRUCTOR
DEB HOLST, B.S., M.S.
THE PATHS
TO
SUCCESS
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Metropolitan Community College
Class Syllabus – 2011 Fall
CLASS IDENTIFICATION
TITLE:
PREFIX/SECTION:
CREDIT HOURS:
CLASS BEGINS/ENDS:
MEETING DAY(S)/TIMES:
NO CLASS DAYS:
WITHDRAWAL DATE:
CLASS LOCATION:
LAB LOCATION:
Human Relation Skills
HMRL 1010 4D
4.5
September 9, 2011 – November 21, 2011
Mon. & Wed. 4:00 p.m. – 5:55 p.m.
N/A
November 9, 2011
FOC, Bldg 10, Room 206
N/A
CONTACT INFORMATION
INSTRUCTOR NAME:
OFFICE LOCATION:
OFFICE TELEPHONE:
FACSIMILE:
OFFICE HOURS:
EMAIL ADDRESS:
FACULTY WEB SITE:
ACADEMIC AREA:
Deb Holst, M.S.
FOC, Bldg. 10, Room 204
457.2897
N/A
Mon./Wed. 2:00 p.m.- 4:00 p.m. and Tues. 12:00 – 2:00 p.m
dholst@mccneb.edu
N/A
Social Sciences
***Important Class /Social Science Website: ***
http://resource.mccneb.edu/hmr
COURSE INFORMATION
COURSE DESCRIPTION:
This is an introductory course in interpersonal skills stressing the importance of utilizing
those skills in the workplace. Students are presented with opportunities to become more
effective, discerning, ethical, flexible, perceptive, and understanding in both professional
and personal endeavors. Special attention is given to appropriate communication skills,
multinational and diversity awareness, teamwork, and job-seeking skills as applied to an
increasingly customer-oriented workplace.
COURSE PREREQUISITES:
There are no formal prerequisites for this course. The ability to read and write at the
college level is highly recommended.
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COURSE OBJECTIVES:
1.
Recognize human relations issues and develop basic communication skills.
2.
Demonstrate self-awareness consistent with success in the workplace.
3.
Formulate strategies for improving human relations in the workplace.
4.
Develop team and group membership skills that are necessary for success in
today’s workplace.
5.
Develop strategies for coping with the challenges of technological change and
increasing stress related to the workplace.
6.
Demonstrate an understanding of the nature of multinational issues as they
relate to the workplace and formulate a plan for dealing with those issues
effectively.
7.
Describe the nature of communication problems within a diverse work population
and develop approaches for dealing with issues including disabilities and
differences in gender and race, ethnic background, age, socio-economic status,
sexual preference, etc.
8.
Develop an understanding of multicultural awareness in a multinational business
environment.
9.
Prepare a one-page resume , cover letter, complete a job application and
participate in simulated job interview activities.
REQUIRED & SUPPLEMENTAL MATERIALS:
Title:
Human Relations Principles and Practices
Edition:
Tenth special edition for Metropolitan Community College
Authors:
Barry L. Reece and Rhonda Brandt
Publisher:
Houghton Mifflin
Materials:
Portfolio Shell, notebook, pen, pencil, 3 x 5 notecards (optional)
SOFTWARE/FILE SUBMISSION REQUIREMENTS:
Metropolitan Community College uses Microsoft products as part of its standard
software and encourages students to do the same. You may save word-processed
documents for file attachments in Microsoft Word .doc or .docx format. If your software
does not allow either of these, then save files in Rich Text Format (.rtf).
CLASS STRUCTURE:
Students are expected to complete all in-class assignments, chapter project
assignments, participate in class discussions, and fully participate in group activities.
YOU ARE RESPONSIBLE for obtaining any missed information from another student,
as information presented in class will not be re-presented on an individual basis.
ASSESSMENT OF STUDENT WORK
Methods of Learning
I expect that the student will do all assigned readings, study course materials so as to be
able to apply them in a test situation, complete the portfolio of assignments, and
participate in class discussions, group and team activities, and experiential activities.
Written Assignments Standards
Written assignments provide opportunities for personal connections to class material and
to explore thoughts about concepts presented in class. The instructor’s focus of written
assignments will not be on writing techniques, but upon content, (except in the case of
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Section A of the portfolio, in which the Resume and Cover Letter must meet typical
employment standards.)
Maintenance of Student Records
Portfolio sections will be graded and returned within two weeks after the due date and
kept by the student. All attendance, quiz, and portfolio points will be recorded in the
instructor’s grade book and retained for 5 years.
Late Assignments
In the workplace, employees are expected to complete tasks promptly and at the
assigned deadline. Late employees are usually reprimanded and those who are
repeatedly late with assignments are generally terminated. This workplace standard
applies to this course. Late assignments will only be accepted after making prior
arrangements with the instructor.
MAKE UP TEST PROCEDURES:
Those students who are not present to take the exam with their team members must
arrange with the instructor to take the make-up exam, (which may be essay) WITHOUT
the support of the team AND are subject to class regulations relating to “Late
assignments.”
GRADING POLICY:
Student grades will be determined by: assignments, quizzes, attendance, team
presentation/project, and final portfolio. In order to successfully pass this class you are
to receive a 70% or better. Below is an outline of class requirements and points
assigned to each.
Attendance
Quizzes
200 points
90 points
Portfolio:
Section A: Self-Presentation/Job Seeking Skills
Section B: Self-Awareness for Workplace Success
Section C: Workplace Challenges
Section D: Cultural Awareness Team Presentation
Overall Presentation of Portfolio
A = 90-100%
B = 80-89%
C = 70-79%
D = 60-69%
F = Below 60%
1105 – 994
993 - 884
883 - 773
772 - 663
662 - below
220 points
295 points
50 points
200 points
50 points
1105 points
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ASSESSMENT OF STUDENT LEARNING PROGRAM:
Metropolitan Community College is committed to continuous improvement of teaching
and learning. You may be asked to help us to accomplish this objective. For example,
you may be asked to respond to surveys or questionnaires. In other cases, tests or
assignments you are required to do for this course may be shared with faculty and used
for assessment purposes.
USE OF STUDENT WORK:
By enrolling in classes offered by Metropolitan Community College, the student gives the
College license to mark on, modify, and retain the work as may be required by the
process of instruction, as described in the course syllabus. The institution shall not have
the right to use the work in any other manner without the written consent of the
student(s).
INSTRUCTOR’S EXPECTATIONS OF STUDENTS
ATTENDANCE/PARTICIPATION POLICY:
Regular attendance, active participation and timely submission of assignments is
ESSENTIAL to successfully passing this course. Employees who demonstrate integrity
and who earn the respect of their colleagues face a number of challenges in fulfilling
their responsibilities. Fulfillment of those responsibilities requires that the individual
interact with co-workers, supervisors and business clients/customers respectfully and, at
times, confront and rise above personal biases and prejudices in order to perform his or
her tasks ethically and with professionalism. Accordingly, you will be expected to
comport yourself in the classroom with the same level of professionalism and respect in
interactions with your faculty and student colleagues.
Attendance affects your grade because it is essential for group participation,
which is a part of the grade. If you are not present, you will not receive
participation points and your absences will affect your overall final grade.
It is the student’s responsibility to attend class and communicate with me if you are
experiencing any problems. Please Note: 3 late arrivals or early exits = 1 absence. (A
student is counted late once the instructor begins taking attendance and an early exit is
defined as leaving the classroom before or after break and not returning or being gone
from class for 10 minutes or more and then returning. If you return from class after a
break more than 5 minutes late you will be counted absent as well.) After 3 absences
you will receive an FX as a final grade, you will be allowed to continue to attend class,
however you will not pass due to failure to attend required class time.
WX: After the first class meeting and through the Census Date, the instructor will
disenroll (WX) students who have never attended. The Census Date is listed under the
Important Dates for the course in the official Class Schedule at
http://www.mccneb.edu/schedule/. There is no appeal/recourse to this action.
FX: A student who fails to meet class attendance expectations will receive a final grade
of FX, indicating an absence-related failure. A student earning an FX grade prior to the
end of the quarter may avoid receiving the failing grade by withdrawing from the course
before the Last Date to Withdraw from Class.
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APPROPRIATE BEHAVIOR INCLUDES:
 Punctual class attendance
 Attention and careful listening when others are speaking
 Respectful expression of differences and disagreement
 There should be active participation in class with respect for any personal
disclosures made in class. Additionally, students should have a commitment to
preserve the confidentiality of all disclosures.
Behavior that is disrespectful of others may result in redirection, dismissal from
class, or receipt of a failing grade. Education is not about being right, but about
examining and understanding many points of view – even though one may
personally disagree with them. Remember that your mind is like a parachute: It
only functions when opened.
COMMUNICATION EXPECTATIONS:
When you communicate with others in this course, you must follow the Student Code of
Conduct (http://www.mccneb.edu/catalog/studentinformation.asp), which calls for
responsible and cooperative behavior. Please think critically, ask questions, and
challenge ideas, but also show respect for the opinions of others, respond to them
politely, and maintain the confidentiality of thoughts expressed in the class. You may
also wish to review information at http://www.albion.com/netiquette/.html.
While there are many informal situations in which people have neither the desire nor the
right to prescribe how others ought to behave, a college classroom requires a higher
level of courtesy than many people exercise in ordinary public space. Everyone in a
classroom is there for the purpose of learning, and no one should be able to deprive
another person of the chance to learn.
RECORDING IN THE CLASSROOM:
Students may not video or audio record class sessions without the instructor’s
knowledge and permission. If recording of class sessions is authorized as a reasonable
accommodation under Americans with Disabilities Act (ADA), the instructor must have
the appropriate documentation from College Disability Support Services. Permitted
recordings are to be used only for the individual student’s educational review of the class
session and may not be reproduced, posted, sold or distributed to others. Students who
violate this policy are subject to disciplinary procedures as outlined in the Student
Conduct Code.
PORTABLE ELECTRONIC DEVICES
NO cell phones or any type of communication device shall be used during class time.
The devices should be turned off prior to the beginning of a class and left off until after
class is dismissed. If there is continued use of texting by anyone you will be asked to
leave class. Laptops are to be used for note taking purposes only.
ACADEMIC HONESTY STATEMENT:
Students are reminded that materials they use as sources for class work may be subject
to copyright protection. Additional information about copyright is provided on the library
website at http://www.mccneb.edu/library or by your instructor. In response to incidents
of student dishonesty (cheating, plagiarism, etc.), the College imposes specific actions
that may include receiving a failing grade on a test, failure in the course, suspension
from the College, or dismissal from the College. Disciplinary procedures are available in
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the Advising/Counseling Centers or at http://www.mccneb.edu/procedures/V4_Student_Conduct_and_Discipline.pdf.
STUDENT WITHDRAWAL:
If you cannot participate in and complete this course, you should officially withdraw
through WebAdvisor at http://webadvisor.mccneb.edu or by calling Central Registration
at 402-457-5231 or 1-800-228-9553. Failure to officially withdraw will result in either an
attendance-related failure (FX) or failing (F) grade. The last date to withdraw is noted in
the CLASS IDENTIFICATION section of this syllabus.
LEARNING SUPPORT
MCC's Academic Resource Centers, Math Centers, and Writing Centers offer friendly,
supportive learning environments that can help students achieve educational success.
Staff members in these centers provide free drop-in assistance with basic computing,
reading, math, and writing skills. Self-paced, computer-assisted instructional support in
reading, vocabulary, typing, English as a Second Language, and online course
orientation is also available.
Detailed information about the Academic Resource, Math, and Writing Centers is in the
Student Handbook, College Catalog, and online at http://www.mccneb.edu/arc/.
ACCOMMODATIONS FOR STUDENTS WITH DISABILITIES:
If you have a disability that may substantially limit your ability to participate in this class,
please contact a Disability Support Services Counselor located in the Student Services
Office on each campus. Metropolitan Community College will provide reasonable
accommodations for persons with documented qualifying disabilities. However, it is the
student’s responsibility to request accommodations. For further information, please visit
http://www.mccneb.edu/dss/ and/or contact Student Services.
TECHNOLOGY SUPPORT
For assistance with student email, passwords, and most other MCC technology, contact
the Help Desk at 457-2900 or mcchelpdesk@mccneb.edu
TECHNOLOGY RESOURCES:
By using the information technology systems at MCC (including the computer systems
and phones), you acknowledge and consent to the conditions of use as set forth in the
Metropolitan Community College Procedures Memorandum on Acceptable Use of
Information Technology and Resources. It is your responsibility as a student to be
familiar with these procedures. The full text of the Procedures Memorandum may be
found at the following website: http://www.mccneb.edu/procedures/X15_Technology_Resources_Use.pdf.
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Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
Week 9
Week
10
Week
11
Week
12
TENATIVE CLASS SCHEDULE
 Introductions/Ice Breaker
 Syllabus
 Discuss Human Relations
 Right Sizing
 Learning Styles
 Right Brain/Left Brain
 Improving Personal & Organizational
Communication
 Non Verbal Communication
WHO AM I? Due
 Personal Communication Style
 Style Flexing
 Resume, Cover letter, application
Rough draft resume, cover letter, app. Due
 Team Building
 Teams, cont.
 Resume, Cover Letter Lecture
 Developing a Professional Presence and
Successful Interviewing
 Professional Presence, cont.
Final Resume, Cover Letter, Application Due
 Team Interviews- Dress for Success!
 Goal Setting
 Multiple Intelligences
 Self-Esteem
 Team Work Time
 Stress in the Workplace
 Anger and the Chaotic World
 Meyers Briggs
 Conflict Management
 Ethics
 Team Work Time
 Attitude and Motivation
 Diversity
 Team Work Time
 Post Assessment
 Diversity Space Ship Activity
 “Up in the Air”
 Positive Energy
 Life Plan
Portfolio DUE
Team Presentations
 Final Portfolio Review-Pick up portfolios
Chapter 1
Quiz 1
Chapter 4
Quiz 2
Chapter 5
Quiz 3
Supplement
Chapter 2
Chapter 3
Quiz 4
Quiz 5
Chapter 6
Quiz 6
Chapter 9
Quiz 7
Chapter 10
Chapter 7
Quiz 8
Chapter 8
Chapter 11
Quiz 9
Chapter 12
The instructor reserves the right to adjust this schedule as necessary!!!!
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IMPORTANT DATES
www.mccneb.edu/sos/enrollman.asp.
ACADEMIC CALENDAR
www.mccneb.edu/academics/calendar.asp