LOYOLA COLLEGE (AUTONOMOUS), CHENNAI – 600 034
M.C.A. DEGREE EXAMINATION – COMPUTER APPLICATION
FOURTH SEMESTER – NOVEMBER 2010
CA 5802 - KNOWLEDGE MANAGEMENT SYSTEM
Date : 08-11-10
Time : 9:00 - 12:00
Dept. No.
Max. : 100 Marks
Part – A
Answer ALL Questions
10 X 2 = 20
1. What does the term Knowledge mean?
2. What are the Industries that can benefit from Knowledge Management?
3. “Knowledge Hoarding is Human nature”. Write your comment in few lines.
4. What is called Explicit Knowledge?
5. What are the sources of Idea Generation?
6. What are the benefits of Replacing Papers?
7. Write about “Microsoft’s HR-Web”
8. Define the term Expense Management.
9. What are the pre-requisites of a Knowledge-based Firm?
10. Define the term Smarter Organization.
Part – B
Answer ALL Questions
5 X 8 = 40
11. a) Briefly explain the nine reasons necessitating Knowledge Management.
OR
b) Discuss the Technology Drivers and Economic Drivers.
12. a) Explain the components of Knowledge.
OR
b) Explain the various yardsticks of Knowledge-friendly companies
13. a) Explain the steps involved in New Product Development.
OR
b) How will you create e-office? List the steps involved in Correspondence Management.
14. a) Explain the types of Training provided in organizations.
OR
b) Discuss Staffing along with its subsidiary functions.
15. a) Discuss the determinants of a Knowledge-based Firm.
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OR
b) Explain how Smarter Organizations can evolve.
Answer any TWO questions
2 X 20 = 40
(Q. No 16 is compulsory)
16. a) Explain the Knowledge –centric Drivers and Personnel-focussed Drivers.
b) Write an essay on Performance Review.
17.a) Define the term Process. Discuss in detail about Process Design.
b) Discuss the 5 C process of Converting Data into Information with appropriate diagram.
18.a) Explain the Rewards for Knowledge.
b) Write an essay on Decision Making.
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