Sonia Hireme-Lopez
1234 Silicone Valley Drive
Jacksonville, FL, 32204
Cell: 904-123-8956
sonia.hireme@yahoo.com
CAREER OBJECTIVE
Seeking a position within the field of education where I can apply two years of excellent customer service and leadership
skills.
EDUCATION
UNIVERSITY OF NORTH FLORIDA – Jacksonville, FL
Bachelor of Arts in Education, English Education (6-12), Expected, May 2014
HONORS AND AWARDS
Florida Bright Futures Scholar (75% tuition)
Deans’ List, GPA: 3.45/ 4.0
SKILLS SUMMARY
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Advanced technical skill in MS Word, Excel, PowerPoint, Internet, and Social Media
Effective communication with American Sign Language (ASL)
Strong problem-solving and leadership skills demonstrated with customers and management of peer groups
PROFESSIONAL EXPERIENCE
Cheesecake Factory, Lead Server, Jacksonville, FL
May 2011 - Present
 Develop strong relationships with customers that results in a high level or customer satisfaction
 Collaborate closely with management to develop and train new employees
 Perform well during high volume times due to keen organizational and planning skills
 Effectively manage and monitor cleanliness of kitchen and dining areas
University of North Florida, Resident Assistant, Jacksonville, FL
 Effectively interacted with university staff, parents, and students
 Facilitated interaction among residents and encouraged conflict resolution
 Reported concerns and policy violations to supervisor when needed
 Arranged and implemented a variety of educational programming for the residents
 Created and maintained informational monthly bulletin boards
 Conducted health and safety inspections of rooms ensuring guidelines are met
Aug. 2010 – May 2011
Walgreens, Cashier, Jacksonville, FL
May 2009 – July 2010
 Demonstrated excellent customer service skills while solving customer’s complaints
 Processed merchandise returns and exchanges and answered multi-line phone system
 Managed multiple methods of customer payments and successfully balanced daily cash flow
EXTRACURRICUAL ACTIVITIES
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President, Green Ospreys, 2009-2011
Vice President, Campus Girl Scouts, 2010-present
Member, Active Minds, 2009-present
Member, American Sign Language Club, 2010-present
Volunteer, Boys and Girls Club of Jacksonville, Summers 2010, 2011