Benchmark Role Profile for Retail Co-ordinator
Version 2.0
Last amended: March 2015
THE UNIVERSITY OF NOTTINGHAM
RECRUITMENT ROLE PROFILE FORM
Job Title:
Retail Co-ordinator
School/Department:
Salary:
Job Family and Level:
O&F Level 2, Salary Point 14
Contract Status:
Hours of Work:
Location:
Reporting to:
The purpose of the role:
The purpose of the role is to assist the Retail Manager in front of house services within retail
units to ensure a consistent delivery of high quality service and carrying out associated
administrative duties
% of
time
per
year
Main responsibilities:
1.
To co-ordinate services and staff across multi retail units. Continually
reviewing procedures to identify opportunities for product and service
improvement
35%
2.
To assist the Retail Manager and marketing team in the production and
distribution of marketing material campus wide
25%
3.
To liaise with customers to maximise customer satisfaction and feedback
comments to Retail Manager
10%
4.
To monitor marketing merchandising in units on a regular basis to ensure
that sales are fully maximised, checking plannograms are adhered to and
suggesting areas for improvement
10%
5.
To be fully conversant with and competent to use all systems relevant to
area of responsibility
5%
6.
To act as duty manager working pre-arranged evenings and weekends as
required
5%
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Benchmark Role Profile for Retail Co-ordinator
Version 2.0
Last amended: March 2015
7.
To adhere to health and safety and food safety regulations, and
compliance with University, hospitality and external standards, policies,
procedures and codes of practice
5%
8.
Undertaking and utilising training and development to enhance working
skills and knowledge of self and team, to improve service delivery
5%
Knowledge, skills, qualifications and experience:
Essential
Qualifications/
education
Excellent level of literacy and
numeracy.
Knowledge/skills
/training
Good working knowledge of the
hospitality industry.
Desirable
Food hygiene qualification.
Cash handling.
Excellent IT skills.
Stock control.
Experience
Substantial supervisory experience.
Marketing and
merchandising skills
Planning and organisation.
Other
Actively seeks to develop self.
Work under pressure and on
own initiative.
Adaptable.
Develops others.
Attention to detail.
Concentrates attention and activity
on customer.
Effective communicator.
Excellent work record.
High standard of personal hygiene.
Seeks solutions and explanations
Decision making:
i)



ii)
Taken independently by the role holder:
Day-to-day operational issues
Improvements to service
Response to immediate customer requirements
In collaboration with others:



Organisation of staffing levels
Disciplinary
Authorising annual leave
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Proven effective leadership
skills.
Benchmark Role Profile for Retail Co-ordinator
Version 2.0
Last amended: March 2015
iii)
Referred to your manager:


Decisions which impact other departments
Written complaints
iv) Other:
Organising resources in an emergency
Scope of the role:
Reporting to the Retail Manager, this role takes responsibility for ensuring a consistent
standard of high quality service is delivered across the departments retail outlets ensuring all
food safety and Health and Safety regulations are adhered to
Additional information:
The University of Nottingham strongly endorses Athena SWAN principles,
with commitment from all levels of the organisation in furthering women’s
careers. It is our mission to ensure equal opportunity, best working
practices and fair policies for all.
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