MASTER IN QUALITY SYSTEMS MANAGEMENT
Total Quality Management
(September-December 2004)
COURSE INFORMATION
Course code:
AD-3102
Examiner:
Manuel Rincón, M.Sc.
Credits:
4 points
(Theory)
(Practice)
2 hours period per week
1 hour period per week
AIM OF THE COURSE:
The aim of the course is to help students acquire knowledge about various quality
endeavours, create an understanding about the area of Total Quality Management
(TQM), and develop practical skills contributing to organization’s improvement
initiatives. Furthermore, the course aims to establish insights about quality work
as a part or organization’s development involving employee participation.
QUALIFICATIONS:
Fluency in English and knowledge about statistics as well as management of
production and logistics is needed in order to meet the course requirements.
COURSE CONTENTS:
The course consists of lectures, laboratory (practice) classes and compulsary
presentations. Topics like Design of Experiments, Statistical Process Control /
Improvement, Process Analysis, Organizational Development, and Systems
Engineering are highlighted and discussed. In addition, a guest lecturer is invited
to give an insight into how quality improvement initiatives are carried out in
practice.
TOTAL QUALITY MANAGEMENT
Manuel Rincón, M.Sc.
September 17th, 2004
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EXAMINATION:
The following scheme will be considered for the Final Grade:
1.30 hrs - Written First Term Examination
0.30 hrs - *Oral First Term Examination
(October 29th, 2004)
25%
5%
1.30 hrs - Written Second Term Examination
0.30 hrs - *Oral Second Term Examination
(December 10th, 2004)
35%
5%
**Final Project
(December 3rd, 2004)
20%
Participation
10%
100%
PASSING FINAL GRADE ≥ 80%
Notes:
* = Students must hand in a question referred to such academic period based on
the content of the lectures with his/her name and appropiate answer.
All the questions will be placed into a pot and every student will take one and
answer it oraly, the rest of the students will evaluate them assigning a grade from
1 to 10.
** = The Final Project will be carried out in groups of 4-5 students and it must
content the following structure:





Introduction
Problem Definition
Total Quality Management Approach (Strategic and Practical Framework)
Resolution
Conclusions
TOTAL QUALITY MANAGEMENT
Manuel Rincón, M.Sc.
September 17th, 2004
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LITERATURE:
GUTIÉRREZ, FERNÁNDEZ MA. DEL ROCÍO
CALIDAD DE VIDA
PAC, MEXICO, 1996
RODRÍGUEZ CAMBALLER, CARLOS
CÓMO HACERLO BIEN DESDE EL PRINCIPIO
DIANA, MÉXICO, 1990
FORHI, IRENE
EJECUTIVO DE CALIDAD TOTAL
ADUSTO, MEXICO, 1997
PICAZO R. / MARTÍNEZ, FABIÁN
INGENIERÍA DE SERVICIOS
MC GRAW-HILL, MEXICO, 1992
BARKER, JOEL
PARADIGMAS
MC GRAW-HILL, MEXICO, 1995
CRUZ, JOSÉ
ISO9000
ORIÓN, MEXICO, 1996
CRUZ, JOSÉ
CÓMO ROMPER PARADIGMAS Y PROVOCAR
EL CAMBIO
SIGLO XXI, MEXICO, 1997
WALLER J. / ALLEN D.
EL MANUAL DE ADMINISTRACIÓN DE LA
CALIDAD ISO9000
PANORAMA, MEXICO, 1997
OMACHONU, VICENT K. Y ROSS, JOEL
PRINCIPIOS DE LA CALIDAD TOTAL
DIANA, MEXICO, 1997
CASIO, JOSEPH
GUÍA ISO14000
MC GRAW-HIL, MEXICO, 1997
CROSBY, PHILIP
CALIDAD SIN LÁGRIMAS
CECSA, MEXICO, 1992
CARLSON, JAN
MOMENTOS DE VERDAD
DIAZ DE SANTOS, COLOMBIA, 1993
JURAN J.M. / GRYNA F.M.
ANÁLISIS Y PLANEACIÓN DE LA CALIDAD
MC GRAW-HILL, MEXICO, 1995
ESPONDOLINI, MICHEL
BENCHMARKING
NORMA, COLOMBIA, 1996
JABLONSKY, JOSEPH R.
T.Q.M., CÓMO IMPLANTARLO
CECSA, MEXICO, 1996
CÁRDENAS, AGUSTÍN
ADMINISTRACIÓN CON EL MÉTODO JAPONÉS
CECSA, MEXICO, 1993
SEWWELL CARL / ROWN PAUL
CLIENTES PARA SIEMPRE
MC GRAW-HILL, MEXICO, 1996
MAGNUSSON, KJELL / KROSLID, DAG /
BERGMAN, BO
SIX SIGMA – THE PRAGMATIC APPROACH
STUDENTLITTERATUR, SWEDEN, 2000
CAMP, ROBERT
BENCHMARKING
PANORAMA, MEXICO, 1994
RINCÓN, MANUEL / STEPANOV, PETR
THE INTEGRATED OUTSOURCING MODEL
CHALMERS UNIVERSITY PRESS, SWEDEN,
2002
PROKOPENKO, JOSEPH
LA GESTIÓN DE LA PRODUCTIVIDAD
LIMUSA, MEXICO, 1992
TOTAL QUALITY MANAGEMENT
Manuel Rincón, M.Sc.
September 17th, 2004
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