Tricia Reese
442 Silver Leaf Circle, Trappe, PA 19426
(o) 484-902-8630 (m) 610-202-6229
tricia@perpetualleadership.net
EDUCATION
University of Pennsylvania, Philadelphia, PA
Master of Science, Organizational Dynamics, May 2000
Rutgers University, New Brunswick, NJ
Bachelor of Arts, Economics, May 1985
TEACHING AND FACILITATION EXPERIENCE
Perpetual Leadership, LLC, Trappe, PA
Facilitator, Leadership Essentials for Advanced Development, 2010 - 2011
SunGard Data Systems, Wayne, PA
Facilitator, Workplace Discrimination and Harassment, 2003 - 2008
SunGard Availability Services, Wayne, PA
Facilitator, Principles of Adult Learning, 1998 - 2001
SunGard Availability Services, Wayne, PA
Facilitator, Human Resources Policies, Procedures and Compliance, 1998 - 2001
PROFESSIONAL TRAINING
Myers-Briggs Type Indicator Certification
PROFESSIONAL AFFILIATIONS
Immaculata University, Immaculata, PA
Advisory Committee Member, Organizational Leadership Master Degree Program, 2011 - present
Philadelphia Society for People and Strategy, Philadelphia, PA
Leadership Forum Committee Member, 2009 - 2011
PROFESSIONAL WORK EXPERIENCE
Perpetual Leadership, LLC, Trappe, PA
Principal, 2009 to present
Consult with organizations to help build and leverage people and leadership capabilities. Perform
diagnostics and needs analysis. Provide research and recommendations to support organizational
REESE, PG. 1
development projects. Design and implement development initiatives. Garner executive support for
initiatives.
SunGard Data Systems, Wayne, PA
Sr. Director of Talent Management, 2003 to 2009
Established a global talent development function to build leadership capabilities for all levels of leaders.
Designed a high potential program for senior and executive leadership. Developed a leadership
competency model. Secured funding for initiatives. Managed a development budget.
SunGard Recovery Services, Wayne, PA
Director of Learning and Organizational Development, 1998 - 2003
Addressed learning needs to help build employee capability. Assessed training and development
needs. Implemented an employee engagement survey and action plan. Designed leadership
development programs. Secured funding for projects and managed a budget.
SunGard Availability Services, Wayne, PA
Manager of Training and Development, 1996 - 1998
Structured and maintained training systems and resources to fill performance gaps. Designed a sales
training program. Assisted in development of web based technical training. Marketed consulting and
training services to all departments.
Lenox, Inc., Langhorne, PA
Operations Training Manager, 1991 - 1996
Managed a staff to assess training needs and develop and execute programs. Established a training
methodology. Managed large scale systems implementations. Measured program effectiveness.
Evaluated external training resources.
Lenox, Inc., Langhorne, PA
Call Center Manager, 1990 - 1991
Managed a staff to take incoming inquiries and order calls. Monitored call volumes. Established and
maintained production and quality standards. Budgeted department expenses. Managed start-up of
an outbound telemarketing department.
Lenox, Inc., Langhorne, PA
Training Coordinator, Customer Operations, 1989 - 1990
Developed and implemented a program to teach representatives to use new enterprise wide software..
Lenox, Inc., Langhorne, PA
Correspondence Supervisor, Customer Operations, 1988 - 1989
Supervised a group of ten correspondents in providing written responses to customers.
Shiseido Cosmetics (America), ltd., New York, NY
Product Planning Assistant, 1987 - 1988
Gathered key industry U.S. product and marketing information to be utilized by both the New York and
Tokyo office.
NCR Corporation, Cherry Hill, NJ,
Sales Representative, 1985 to 1987
REESE, PG. 2
RECOGNITIONS AND AWARDS
SunGard Availability Services
Star Performer Award, 2001
SunGard Availability Services
Select Employee of the Year, 1998
Lenox, Inc.
Teamwork Award, 1990
REESE, PG. 3