Groupware: Facilitation,
Cooperation,
& Collaboration
Kristin Davis
i385q/KMS
November 10, 2005
Overview
oGroupware terms
& concepts
oReview readings
oSystems
oQuestions
Groupware terms & concepts
oGroupware
oCollaborative software
oCSCW-computer
supported cooperative
work
oSocial software
Groupware breakdown
Same time
"synchronous"
Different time
"asynchronous"
Same Place
"colocated"
voting,
presentation
support
shared
computers
Different Place
"distance"
videophones,
chat
email, workflow
From Usability First
Groupware breakdown
oLevels of groupware
oCommunication tools
oConferencing tools
oCollaborative management
tools
Lotus Software
o Productivity & Office Suites
o Content management
o Information Integration
o Learning Software
o Advanced Messaging
o Real-time & Team Collaboration
o Design & Construction
o Wireless
Groove Virtual Office
Manage:
•Workspaces
•Contacts
•Documents
•Calendars
BSCW: Basic Support for Cooperative Work on the
World Wide Web
o BSCW: Basic Support for
Cooperative Work (10/95)
o Web based collaboration service
o Shared Workspace
o Broad but lightweight tools
o Storing documents, editing
o Events and activity tracking
o Multiple access levels
o Threaded text-based conferencing
What Groupware Functionality do Users Really Use?
o Logfile evaluation 6/99-4/00
o 72% read operations
oCreation of information
oModification of information
oSecurity & privacy issues
o Primarily asynchronous
communication
o v4.3 features
BSCW Awareness Maps
Making Contact: Getting the Group
to Communicate with Groupware
o People have trouble getting in
touch with one another
o It is hard for people to choose an
appropriate communication or
groupware channel
Interaction and Outeraction: Instant Messaging in
Action
o Outeraction: communicative
process people use to connect
with each other and manage
communication
o Negotiate availability
o Maintain a sense of connection
o Quick questions & clarifications
o Coordination and scheduling
o Facilitate media switching
Messaging and Informality:
Will IM Follow in the Footsteps of
Email?
o What happens when IM
conversations are automatically
saved?
o What happens when email,
voicemail are forwarded? Does this
change your behavior?
Examples of groupware
Questions?
References
o Appelt, W. (2001) What Groupware Functionality do Users Really Use?
In Proceedings of the 9th Euromicro Workshop on PDP 2001, Mantua,
February 7-9, 2001. IEEE Computer Society, Los Alamitos.
o Bentley, R., Appelt, W., Busbach, U., et al. (1997) Basic Support for
Cooperative Work on the World Wide Web. International Journal of
Human Computer Studies. 46, pp. 827-846.
o Ellis, C. , Gibbs, S., Rein, G. (1991) Groupware: some issues and
Experiences Communications of the ACM, Volume 34 Issue 1
Publisher: ACM Press
o Gross, T., Wirsam, W., & Graether, W. (2003) Awareness Maps:
Visualizing Awareness in Shared Workspaces. CHI 2003, Ft.
Lauderdale, FL. ACM Press.
o Grudin, J. (1994), Groupware and Social Dynamics: Eight Challenges
for Developers. CACM94, ACM Press.
o Lovejoy, T. & Grudin, J. (2003) Messaging and Formality: Will IM Follow
in the Footsteps of Email? Proc. INTERACT 2003, 817-820.
o Nardi, B., Whittaker, S., & Bradner, E. (2000) Interaction and
Outeraction: Instant Messaging in Action. Proceedings of CSCW 2000.
Philadelphia, PA. ACM Press.
o Usability First, Retrieved October 23, 2005 ,
http://www.usabilityfirst.com/groupware/intro.txl