Service Assessment: Spring 2013 Review
Please complete this form for every service program area.
Summarize only what has already been completed as of the end of Spring 2013. On the last page of this form, we
will ask about your tentative plans for future activities. (Submit what you have now. There's no requirement to
cram in additional work at the end of the semester BEFORE completing this form.)
* Be sure there is ONLY ONE ENTRY per service program area.
* Everything entered on this form will be publicly available.
* Be sure the outcomes you use are the same as those posted on your website.
Helpful Hints:
1. ERROR MESSAGE when backing up to review entries?
If you back up to review a page while entering data, you might end up with an error message saying you can't
proceed without completing the answers to all questions (which, of course, you've completed). If you encounter
this error message, just back up all the way to the first page, and then move forward again, page by page, until
you get to where you left off. This should solve the problem.
2. What are our editing options?
After you choose SUBMIT, as long as you keep your browser window open, you can go back and change your
answers by choosing the "edit submission" link. Also, since a password is now required, and you login with your
CCSFMail (Google) account (@mail.ccsf.edu), you will get a copy of your entry through email. You can follow the
link in that email to return to your entry at any time and edit it again. Also, as with past versions of the form the
most recent submission of a given course or service area is the one that will appear in the online data review.
3. To speed up entry time, please make sure you have everything you need with you (SLOs, data, meeting
notes, etc.) before you begin entering data into the form.
Section 1: Basic Info
1a. Department/Program (choose from the drop down list)
1b. Service Program Area. (Examples: Workshops, Student Workers, Website services.)
1c. Name of Service Program Coordinator (contact person if we have questions about this information)
1d. Service Assessment Stage (Note: Indicate the highest stage reached for any of your SLOs. Once a course
reaches stage 5, it remains at 5 as long as assessments continue to be ongoing and planned.)
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1. Outcomes are developed and regularly updated.
2. Outcomes assessments are developed and in use.
3. Outcomes assessment data/results are being analyzed and discussed.
4. Changes are being implemented and course will be reassessed.
5. Service has undergone at least one full closed-loop cycle, and assessment is continual.
1e. Where are you storing the details of outcomes assessment? (check all the appropriate answers)
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HARD COPY: In my personal filing system (my office)
HARD COPY: In a department filing system (department office)
ELECTRONIC COPY: In my electronic filing system (hard drive or web server)
ELECTRONIC COPY: On a department web server or shared document system
Other: (type in the information)
1f. Spring 2013 Review: Did you complete any outcomes-assessment-related activities for this service in Spring
2013? (These activities could include refining outcomes, conducting assessments, reviewing data, implementing
changes, or others.)
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If yes, go to next section: Section 2: Spring 2013 Assessments (Measurements)
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If no, go directly to Section 8: Future Plans for Assessment Activities.
Section 2: Spring 2013 Assessments (Measurements)
2. Did you conduct outcomes assessments (measurements) in the Spring?
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If yes, go to next section: Section 3: Spring 2013 Assessment (Measurements) Review.
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If no, go directly to Section 4: Spring 2013 Data Review and Analysis.
Section 3: Spring 2013 Assessment (Measurements) Review
Though you will retain the majority of your data and assessment details in your own records or on your
department or program website, please provide a summary, here, of the work you did in SPRING 2013.
3a. What assessment method(s) did you use? (check all that apply)
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Quizzes/exams/content-related surveys
Pre & post exams or surveys
Assignments based on rubrics (for workshops)
Direct observation
Satisfaction surveys
Self-evaluation surveys
Feedback from collaboration with other departments (such as instructional or counseling programs)
Focus groups
Banner data
External (outside CCSF) data (such as licensing exam and placement rates)
Other: (type in the information)
3b. Describe the assessments you completed. (Add any extra details not already captured in above checklist.
Include here a few examples of types of questions asked, assignments completed, or data collected.)
3c. What outcome(s) did you address? (If ALL, just indicate ALL.)
3d. How many faculty and/or staff were involved in the assessment? (If you don't have exact numbers, provide
your best estimate. Add a "~" before an approximation. Example: ~3)
3e. How many served constituents (students, employees, external agencies) completed this assessment? (If you
don't have exact numbers, provide your best estimate. Add a "~" before an approximation. Example: ~300)
Section 4: Spring 2013 Data Review and Analysis
4. In Spring, did you review/discuss/analyze outcomes-assessment data from the current or previous semesters?
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If yes, go to next section: Section 5: Spring 2013 Assessment Data Review and Analysis Review.
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If no, go directly to Section 6: Spring 2013 Implementation of Changes.
Section 5: Spring 2013 Assessment Data Review and Analysis Review
Though you will retain the majority of your data and assessment details in your own records or on your
department or program website, please provide a summary, here, of the work you did in SPRING 2013:
5a. With which of the following groups did you share your data for review and analysis? (check all that apply)
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Employees within our department
Employees from related programs/departments
Employees from across the college
Employees from other colleges
Students
External agencies
Other: (type in the information)
5b. Through which of the following methods did you share your data for review and analysis? (check all that
apply)
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Face-to-face meetings
Teleconferencing or Skype
Email
Phone
Website review and commentary
Shared document files
None
Other: (type in the information)
5c. Summarize the data you received from your assessments. (Example: "75% indicated comfort level with
services provided." or "The majority were dissatisfied with web resources.")
5d. Summarize the analysis you completed. (Include any criteria you used. Example criteria:
"students/faculty/staff have achieved outcome if they ranked services a 4 or higher out of 5." OR "A significant
majority should be able to answer these questions correctly." OR "If 80% or higher are returning, that indicates
outcome achievement.")
5e. IF APPLICABLE: What next steps did you plan to improve your course based on these data? Include timeline.
(How did you decide to address the needs and issues that were revealed by the assessment, if any?)
5f. IF APPLICABLE: What outcome(s) will be supported by these plans? (If answer is ALL, just enter "ALL." If
answer is same as previous answer, just enter "Refer to previous answers." Ensure SLOs are from the official
course outline of record.)
Section 6: Spring 2013 Implementation of Changes
6. In Spring 2013, did you make any course changes or refinements?
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If yes, go to next section: Section 7: Spring 2013 Implementation of Changes Review.
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If no, go directly to Section 8: Future Plans for Assessment Activities.
Section 7: Spring 2013 Implementation of Changes Review
Please provide a summary, here, of the changes you made in Spring 2013.
7a. Briefly describe any changes you made to your service in the Spring. (These changes can include new
assessments, new processes to handle outcomes assessment, service changes, and more.)
7b. What outcome(s) were supported by these changes? (If answer is ALL, just enter "ALL." If answer is same as
previous answer, just enter "Refer to previous answers.")
Section 8: Future Plans for Assessment Activities
8a. When will you next be conducting outcomes-assessment activities for this course?
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Summer 2013
Fall 2013
Spring 2014
Other: (type in the information)
8b. What activity(ies) do you plan to do that semester? (check all that apply)
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Revision of outcomes and assessment methods (measurements)
Assessment (measurement) of outcomes
Analysis and discussion of assessment data and next steps
Implementation of planned changes and reassessment
Other: (type in the information)
8c. Provide brief details of above plans as appropriate. (We recognize these plans are tentative and modifiable.)
Section 9: Share Highlights
9. OPTIONAL: Share your highlights. (Tell us about positive outcomes that have come to you, your students, your
department, or the college as a whole from SLO assessment of this course. We will share some of these
highlights on our college website.)
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