February 2002
Business Experience with BAS & TNTS
Job No.: 22010
DRAFT 5 - 14/02/02
Introduction:
Hello, I’m ..... and I’m calling from Quantum Market Research, the national market research company.
Today we are undertaking confidential research on behalf of the Australian Taxation Office about issues
relating to business taxation. For the survey we need to speak to the person who is most involved with
the taxation and financial affairs of the business. Who would that be? Can I please speak to him/her?
ONCE CONTACTED REINTRODUCE, CHECK SUITABILITY AND CONTINUE
We are not trying to sell anything, we are just collecting information and opinions. All the answers given
will be kept strictly confidential and only information on groups of people will be provided. The survey
takes around 15 minutes to complete and we’d really appreciate your involvement. AS NEEDED: If now
is not a suitable time to talk to you, can I arrange a particular time to call you back as I’d really like to
obtain your views. ARRANGE CALLBACK, THANK AND CONCLUDE.
IF ASKED FOR PROOF OF IDENTITY/PURPOSE OF STUDY, OBTAIN FAX NUMBER AND FAX ATO
LETTER PROVIDED THEN RECONTACT RESPONDENT.
Screening/Quotas
Q.1.
RECORD LOCATION:
SYDNEY ............................................................................................. 1
NSW COUNTRY ................................................................................ 2
MELBOURNE ...................................................................................... 3
VIC COUNTRY ................................................................................... 4
BRISBANE .......................................................................................... 5
QLD COUNTRY ................................................................................. 6
ADELAIDE........................................................................................... 7
SA COUNTRY .................................................................................... 8
PERTH ................................................................................................ 9
WA COUNTRY ................................................................................. 10
HOBART ........................................................................................... 11
TAS COUNTRY ................................................................................ 12
DARWIN............................................................................................ 13
NT COUNTRY .................................................................................. 14
CANBERRA ...................................................................................... 15
Page 1
Q.2.
What industry category would you say is the main focus of your business? When I use the
word business in this survey I mean your organisation. What other areas is the business
involved in? RECORD VERBATIM, CODE IF CONFIDENT, OTHERWISE RECORD “NOT
SURE”
A. MAIN ACTIVITY.....................................................................................
B. OTHER ACTIVITIES ..............................................................................
AGRICULTURE, FORESTRY, FISHING (PRIMARY PRODUCTION)
MINING
MANUFACTURING
ELECTRICITY, GAS AND WATER SUPPLY
CONSTRUCTION
WHOLESALE TRADE
RETAIL TRADE
TOURISM, ACCOMMODATION, CAFES AND RESTAURANTS
TRANSPORT AND STORAGE
COMMUNICATION SERVICES
FINANCE AND INSURANCE
PROPERTY AND BUSINESS SERVICES
GOVERNMENT ADMINISTRATION AND DEFENCE
EDUCATION
HEALTH AND COMMUNITY SERVICES
CULTURAL AND RECREATIONAL SERVICES
PERSONAL AND OTHER SERVICES
CHARITY, PUBLIC BENEVOLENT INSTITUTION, RELIGIOUS
ORGANISATION
CLUB/ASSOCIATION
NOT SURE
NO OTHERS
Q.3.
Main
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Other
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
X
19
20
21
How many people are employed in this business? CONTRACTORS ARE NOT INCLUDED
AS EMPLOYEES NOR ARE PART TIME OR CASUAL EMPLOYEES. “THE BUSINESS”
CONSISTS OF THAT LOCATION (IE. THE STATE OFFICE OF A NATIONAL COMPANY
OR THE BRANCH OFFICE OF A STATE COMPANY).
NON EMPLOYING .............................................................................. 1
1 OR 2 EMPLOYEES .......................................................................... 2
3 OR 4 EMPLOYEES .......................................................................... 3
5 TO 9 EMPLOYEES .......................................................................... 4
10 TO 19 EMPLOYEES....................................................................... 5
20 TO 99 EMPLOYEES....................................................................... 6
100 OR MORE EMPLOYEES.............................................................. 7
Page 2
Q.4.
Are you registered for GST?
YES (GST REGISTERED) .................................................................. 1
NO (NOT GST REGISTERED) ............................................................ 2
NOT SURE (NOT GST REGISTERED) ............................................... 3
Q.5.
Are you lodging your Business Activity Statements monthly or quarterly?
MONTHLY BAS ................................................................................... 1
QUARTERLY BAS .............................................................................. 2
NOT SURE .......................................................................................... 3
Q.6.
TERMINATE
CONTINUE
TERMINATE
What is the approximate gross annual turnover/sales of this business? IF CONCEPT OF
TURNOVER IS NOT CLEAR, ASK FOR GROSS INCOME (IN THE CASE OF GOV’T)
IF DON’T KNOW RECORD “DK”.
GROSS TURNOVER/INCOME/INPUT:
Q.7.
CONTINUE
TERMINATE
TERMINATE
$……………………………………..
For how many years has this business been operating? DO NOT READ OUT
LESS THAN ONE YEAR ..................................................................... 1
BETWEEN ONE AND UP TO THREE YEARS .................................... 2
MORE THAN THREE YEARS AND UP TO TEN YEARS .................... 3
MORE THAN 10 YEARS ..................................................................... 4
NOT SURE ......................................................................................... 5
Q.8.
Which of the following age groups do you belong to? READ OUT 1-4 SINGLE RESPONSE
UNDER 40 YEARS.............................................................................. 1
40-49 YEARS ...................................................................................... 2
50-59 YEARS ...................................................................................... 3
60+ YEARS ......................................................................................... 4
REFUSED (DO NOT READ OUT) ....................................................... 5
Q.9.
What is the highest level of education you achieved? READ OUT 1-5 SINGLE RESPONSE
SOME SECONDARY SCHOOL .......................................................... 1
COMPLETED SECONDARY SCHOOL (YEAR 12) ............................. 2
DIPLOMA/CERTIFICATE/TRADE QUALIFICATION ........................... 3
UNDERGRADUATE DEGREE ............................................................ 4
POST GRADUATE DEGREE .............................................................. 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
Page 3
ASK IF BUSINESS IN OPERATION LESS THAN ONE YEAR (Q7 = 1). OTHERS GO TO Q14
Q.10.
Are you aware of the New Business Service offered by the ATO where an ATO field officer
can meet with you to explain your business tax obligations?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
DON’T KNOW ..................................................................................... 3
Q.11.
Have you used this service?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
DON’T KNOW ..................................................................................... 3
Q.12.
CONTINUE
GO TO Q13
GO TO Q13
How satisfied were you with the service?
RESPONSE)?
CONTINUE
GO TO Q13
GO TO Q13
Were you… (READ OUT 1-4 SINGLE
VERY SATISFIED ............................................................................... 1
SATISFIED .......................................................................................... 2
NOT VERY SATISFIED ....................................................................... 3
NOT AT ALL SATISFIED..................................................................... 4
NOT SURE (DO NOT READ OUT) ..................................................... 5
ASK IF BUSINESS IN OPERATION FOR LESS THAN A YEAR (Q7 = 1) AND EITHER NOT AWARE
(Q10 = 2/3) OR HAVEN'T USED THE SERVICE (Q11 = 2/3)
Q.13.
Would you be interested in using this service in the future?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
DON’T KNOW ..................................................................................... 3
Main Questionnaire
Q.14.
Thinking about the Australian economy, do you believe it is (READ OUT 1-4 SINGLE
RESPONSE)?
VERY HEALTHY ................................................................................. 1
MORE HEALTHY THAN UNHEALTHY ............................................... 2
MORE UNHEALTHY THAN HEALTHY ............................................... 3
VERY UNHEALTHY ............................................................................ 4
NOT SURE (DO NOT READ OUT) ..................................................... 5
Page 4
Q.15.
Compared to the other issues facing your business, would you say issues related to the tax
system are (READ OUT 1-5 SINGLE RESPONSE)…?
A LOT MORE IMPORTANT THAN OTHER ISSUES ........................... 1
A LITTLE MORE IMPORTANT THAN OTHER ISSUES ...................... 2
ABOUT AS IMPORTANT AS OTHER ISSUES ................................... 3
A LITTLE LESS IMPORTANT THAN OTHER ISSUES........................ 4
A LOT LESS IMPORTANT THAN OTHER ISSUES ............................ 5
NOT SURE .......................................................................................... 6
Q.16.
I’m now going to ask you some questions about your business and the new tax system. Has
your experience of the new tax system so far been….(READ OUT 1-4 SINGLE RESPONSE)?
VERY POSITIVE ................................................................................. 1
MORE POSITIVE THAN NEGATIVE ................................................... 2
MORE NEGATIVE THAN POSITIVE ................................................... 3
VERY NEGATIVE................................................................................ 4
DON’T KNOW (DO NOT READ OUT) ................................................. 5
Q.17.
GO TO Q18
What has been the main source of your (POSITIVE/NEGATIVE) experience? PROBE FULLY
ASK ALL
Q.18.
Do you think that as a result of the provisions of the new tax system, your business is..(READ
OUT 1-5 SINGLE RESPONSE)?
MUCH BETTER OFF .......................................................................... 1
A LITTLE BETTER OFF ...................................................................... 2
ABOUT THE SAME ............................................................................. 3
A LITTLE WORSE OFF ....................................................................... 4
A LOT WORSE OFF ........................................................................... 5
NOT SURE (DO NOT READ OUT)...................................................... 6
Q.19.
What, if any effect, has the GST had on your business cash flow? (READ OUT 1-5 SINGLE
RESPONSE)
VERY POSITIVE ................................................................................. 1
MORE POSITIVE THAN NEGATIVE ................................................... 2
NO IMPACT ........................................................................................ 3
MORE NEGATIVE THAN POSITIVE ................................................... 4
VERY NEGATIVE................................................................................ 5
DON’T KNOW (DO NOT READ OUT) ................................................. 6
CONTINUE
CONTINUE
CONTINUE
CONTINUE
CONTINUE
GO TO Q21
Page 5
Q.20.
Why is that?
ASK ALL
Q.21.
Have you or has your accountant lodged your latest quarterly BAS yet?
YES (LODGED QUARTERLY BAS) .................................................... 1
NO (NOT LODGED QUARTERLY BAS) ............................................. 2
DON’T KNOW (NOT LODGED QUARTERLY BAS) ............................ 3
CONTINUE
GO TO Q46
GO TO Q46
ASK THOSE LODGED BAS (Q21 = 1). OTHERS GO TO Q46
Q.22.
Which one of the following best describes how you completed the BAS this quarter? READ
OUT - SINGLE RESPONSE
YOU DID ALL THE PREPARATION AND LODGED IT YOURSELF ... 1
YOU DID ALL THE PREPARATION BUT
YOUR TAX AGENT/ACCOUNTANT CHECKED AND LODGED IT ... 2
YOU AND YOUR TAX AGENT/ACCOUNTANT EACH DID SOME
OF THE PREPARATION AND YOU LODGED IT YOURSELF ......... 3
YOU AND YOUR TAX AGENT/ACCOUNTANT EACH DID SOME
OF THE PREPARATION AND YOUR TAX AGENT/ACCOUNTANT
LODGED IT ...................................................................................... 4
YOUR TAX AGENT/ACCOUNTANT DID ALL THE PREPARATION
AND LODGED IT.............................................................................. 5
NOT SURE .......................................................................................... 6
Q.23.
Has the level of assistance you require from a tax agent/accountant for completing and lodging
your BAS increased, decreased or stayed the same over the past year? Would that be
(INCREASED/ DECREASED) a lot or a little? READ OUT – SINGLE RESPONSE
INCREASED A LOT ............................................................................ 1
INCREASED A LITTLE........................................................................ 2
STAYED THE SAME ........................................................................... 3
DECREASED A LITTLE ...................................................................... 4
DECREASED A LOT ........................................................................... 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
NEVER USED ONE (DO NOT READ OUT) ........................................ 7
Page 6
ASK SELF-LODGERS (Q22 = 1 OR 3). OTHERS GO TO Q27
Q.24.
Did you lodge your BAS electronically, that is, via the Internet?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE/DON’T KNOW .................................................................. 3
Q.25.
Would you consider lodging your BAS electronically in the next 12 months?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.26.
GO TO Q27
CONTINUE
CONTINUE
GO TO Q27
CONTINUE
CONTINUE
Why not? PROBE FULLY
ASK SELF-COMPLETERS (Q22 = 1-4). OTHERS GO TO Q32
Q.27.
Approximately how long did it take you to compile the data required to complete the BAS
form? RECORD IN HOURS
WRITE IN:
Q.28.
RECORD IN HOURS
Approximately how long did it take to complete the BAS form itself? RECORD IN MINUTES
WRITE IN:
Q.29.
………………………..
………………………..
RECORD IN MINUTES
What do you estimate the cost has been for your business to comply with BAS reporting
obligations for the latest quarter?
WRITE IN:
$............................................................................
Page 7
Q.30.
Has the cost of preparing and lodging your BAS each quarter (READ OUT 1-5 SINGLE
RESPONSE)…over time?
INCREASED A LOT ............................................................................ 1
INCREASED A LITTLE........................................................................ 2
STAYED THE SAME ........................................................................... 3
DECREASED A LITTLE ...................................................................... 4
DECREASED A LOT ........................................................................... 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
Q.31.
CONTINUE
CONTINUE
CONTINUE
CONTINUE
CONTINUE
GO TO Q32
Why is that? PROBE FULLY
ASK THOSE WHO HAVE LODGED (Q21=1)
Q.32.
Which GST option did you or your accountant/tax agent use when completing your BAS?
READ OUT - SINGLE RESPONSE
CALCULATE GST AND REPORT QUARTERLY (OPTION 1)............. 1
CALCULATE GST QUARTERLY & REPORT ANNUALLY(OPTION 2) 2
PAY QUARTERLY GST CALCULATED BY THE ATO & REPORT
ANNUALLY (OPTION 3) ................................................................. 3
NOT SURE .......................................................................................... 4
OTHER OPTIONS (SPECIFY) ............................................................ 5
GO TO Q35
CONTINUE
CONTINUE
GO TO Q35
GO TO Q35
ASK ONLY IF USED GST OPTION 2 OR 3 (Q32 = 2/3). OTHERS GO TO Q35
Q.33.
Are you aware that the use of this GST reporting option now carries with it the requirement for
an annual GST information report or an annual GST return statement?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.34.
CONTINUE
GO TO Q35
GO TO Q35
When did you or will you lodge the GST Information Report or Annual GST Return Statement?
DO NOT READ OUT – SINGLE RESPONSE
28 FEBRUARY (WITH YOUR BAS) .................................................... 1
28 MAY (EXTENDED DATE)............................................................... 2
OTHER (PLEASE SPECIFY) _______________________________ 3
NOT SURE .......................................................................................... 4
Page 8
ASK ALL LODGED (Q21=1)
Q.35.
Which PAYG instalment option did you use when completing your most recent BAS? READ
OUT - SINGLE RESPONSE
PAY QUARTERLY PAYG INSTALMENTS CALCULATED BY THE ATO (OPTION 1) .... 1
INSTALMENT INCOME MULTIPLIED BY INSTALMENT RATE METHOD (OPTION 2) . 2
NOT SURE ...................................................................................................................... 3
OTHER OPTIONS (SPECIFY) ........................................................................................ 4
Q.36.
Overall, would you describe the process of preparing for and completing your latest BAS as…
(READ OUT 1-5 – SINGLE RESPONSE)…?
VERY EASY ........................................................................................ 1
QUITE EASY ....................................................................................... 2
NEITHER EASY NOR HARD .............................................................. 3
QUITE HARD ...................................................................................... 4
VERY HARD ....................................................................................... 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
Q.37.
How confident are you that you have filled in your latest BAS correctly? (READ OUT 1-4 –
SINGLE RESPONSE)
VERY CONFIDENT ............................................................................. 1
QUITE CONFIDENT ............................................................................ 2
NOT VERY CONFIDENT .................................................................... 3
NOT AT ALL CONFIDENT .................................................................. 4
NOT SURE (DO NOT READ OUT) ..................................................... 5
ASK ALL LODGED BAS (Q21=1)
Q.38.
From what source, if any, did you seek help to complete your latest BAS? DO NOT READ
OUT - MULTIPLE RESPONSES ALLOWED
ACCOUNTANT/FINANCIAL ADVISER/TAX AGENT/BOOKKEEPER . 1
ATO CALL CENTRE ........................................................................... 3
ATO FACT SHEETS ........................................................................... 4
ATO RULING ...................................................................................... 5
ATO WEBSITE .................................................................................... 6
BAS BASICS ....................................................................................... 7
BAS INSTRUCTIONS.......................................................................... 8
E-RECORD ......................................................................................... 9
FAMILY/FRIEND ............................................................................... 10
OTHER (SPECIFY) ........................................................................... 11
CAN'T RECALL ................................................................................. 12
NONE ................................................................................................ 13
Page 9
Q.39.
Do you recall receiving a booklet from the ATO titled, “BAS Basics Guide For Quarter 2”
(October - December 2001) that came with your latest BAS form?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.40.
Did you read it?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.41.
CONTINUE
GO TO Q44
GO TO Q44
Did you use the booklet to help you complete your latest BAS?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.42.
CONTINUE
GO TO Q44
GO TO Q44
GO TO Q44
CONTINUE
GO TO Q44
Why not? PROBE FULLY – MULTIPLE RESPONSE
NO NEED/ALREADY VERY FAMILIAR ............................................... 1
BOOKLET TOO COMPLEX/COMPLICATED ...................................... 2
PREFER TO USE ALTERNATIVE INFORMATION SOURCE ............. 3
OTHER (PLEASE SPECIFY) _______________________________ 4
NOT SURE .......................................................................................... 5
Q.43.
OMITTED
Q.44.
Did you refer to the Business Activity Statement (BAS) instructions when completing your
BAS?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
DON’T KNOW ..................................................................................... 3
GO TO Q46
CONTINUE
GO TO Q46
Page 10
Q.45.
Why not? MULTIPLE RESPONSE - PROBE FULLY
NO NEED/ALREADY VERY FAMILIAR ............................................... 1
INSTRUCTIONS TOO COMPLEX/COMPLICATED ............................ 2
PREFER TO USE ALTERNATIVE INFORMATION SOURCE ............. 3
OTHER (PLEASE SPECIFY) _______________________________ 4
NOT SURE .......................................................................................... 5
ASK ALL
Q.46.
How long do you expect it will take before completing your BAS becomes routine or business
as usual? DO NOT READ OUT - SINGLE RESPONSE
ALREADY IS ....................................................................................... 1
AFTER THE NEXT ONE (APRIL 2002) ............................................... 2
AFTER THE NEXT TWO (JULY 2002) ................................................ 3
AFTER THE NEXT THREE (OCTOBER 2002) ................................... 4
LONGER THAN THIS.......................................................................... 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
Q.47.
In recent times, has your view of the BAS become…(READ OUT 1-5 SINGLE RESPONSE)?
MUCH MORE POSITIVE..................................................................... 1
A LITTLE MORE POSITIVE ................................................................ 2
NO DIFFERENT .................................................................................. 3
A LITTLE MORE NEGATIVE ............................................................... 4
MUCH MORE NEGATIVE ................................................................... 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
Q.48.
Has the ATO ever contacted you or your accountant by phone or mail about any of your
completed BAS forms?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.49.
CONTINUE
GO TO Q50
GO TO Q50
Were you satisfied or dissatisfied with your dealings with the ATO over your BAS forms?
(SINGLE RESPONSE)
SATISFIED .......................................................................................... 1
DISSATISFIED .................................................................................... 2
NOT SURE .......................................................................................... 3
Page 11
ASK ALL
Q.50.
How would you rate the ATO’s handling of the previous quarterly BAS once lodged? READ
OUT 1-5
VERY GOOD....................................................................................... 1
GOOD ................................................................................................. 2
AVERAGE ........................................................................................... 3
POOR ................................................................................................. 4
VERY POOR ....................................................................................... 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
Q.51.
How would you rate the performance of the ATO in informing businesses about their
obligations under the new tax system? (READ OUT 1-5)
VERY GOOD....................................................................................... 1
GOOD ................................................................................................. 2
AVERAGE ........................................................................................... 3
POOR.................................................................................................. 4
VERY POOR ....................................................................................... 5
NOT SURE (DO NOT READ OUT) ..................................................... 6
Q.52.
Do you require any other information or assistance to help you understand your tax
obligations?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.53.
CONTINUE
GO TO Q54
GO TO Q54
What information or assistance do you need? PROBE EXHAUSTIVELY
ASK ALL
Q.54.
Are you aware of the ATO’s “A fax from Tax” service?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
CONTINUE
GO TO Q56
GO TO Q56
Page 12
Q.55.
Have you used this service?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.56.
“A fax from Tax” is an automated phone and fax service that enables you to receive faxed
information about both business and personal tax obligations. How likely would you be to use
this service in future?
VERY LIKELY ..................................................................................... 1
QUITE LIKELY .................................................................................... 2
NOT VERY LIKELY ............................................................................. 3
NOT AT ALL LIKELY ........................................................................... 4
DON’T KNOW ..................................................................................... 5
Q.57.
GO TO Q58
GO TO Q57
CONTINUE
GO TO Q58
GO TO Q58
CONTINUE
CONTINUE
GO TO Q58
Why is that? PROBE FULLY
HAVE NO NEED ................................................................................. 1
RECEIVE INFORMATION FROM ANOTHER SOURCE ..................... 2
DON’T LIKE AUTOMATED PHONE SERVICES ................................. 3
DON’T HAVE FAX MACHINE/FACILITY ............................................. 4
PREFER TO LIMIT MY CONTACT WITH THE ATO ........................... 5
OTHER (SPECIFY) ............................................................................. 6
NOT SURE .......................................................................................... 7
ASK ALL
Q.58.
How interested are you in self-selecting ATO publications, that is being given a list of
publications from which to choose and selecting the ones you want rather than being sent
educational material from the ATO automatically? READ OUT 1-4
VERY INTERESTED ........................................................................... 1
QUITE INTERESTED .......................................................................... 2
NOT VERY INTERESTED ................................................................... 3
NOT AT ALL INTERESTED................................................................. 4
NOT SURE (DO NOT READ OUT) ..................................................... 5
Q.59.
CONTINUE
CONTINUE
CONTINUE
CONTINUE
GO TO Q60
Why is that? PROBE FULLY
Page 13
ASK ALL
Q.60.
The ATO is seeking to assist small business operators by making the experience of dealing
with the ATO cheaper, easier and more personalised. As an example, what do you think
about the idea of the ATO being able to process all BAS returns lodged via the internet within
24 hours? (IF ASKED: Currently this can take up to two weeks) Is this (READ OUT 1-2)…?
A GOOD IDEA ..................................................................................... 1
A BAD IDEA ........................................................................................ 2
NOT SURE (DO NOT READ OUT) ..................................................... 3
ASK THOSE NOT ALREADY LODGING ELECTRONICALLY (Q24 = 2/3)
Q.61.
If the ATO provided this service would you be more likely to lodge your BAS return via the
internet?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
ASK ALL
Q.62.
Would you like to be able to view your tax office records on-line?
YES ..................................................................................................... 1
NO ....................................................................................................... 2
NOT SURE .......................................................................................... 3
Q.63.
OMITTED
Q.64.
The ATO will be consulting more widely with the business community to improve tax
administration in future. Would you be interested in participating in any of the following types
of consultation? READ OUT – MULTIPLE RESPONSE - RANDOMISE
DISCUSSION GROUPS ...................................................................... 1
TELEPHONE SURVEYS ..................................................................... 2
WRITTEN SURVEYS .......................................................................... 3
BUSINESS FORUMS .......................................................................... 4
INTERNET BASED CONSULTATION ................................................. 5
COMMUNITY WORKSHOPS .............................................................. 6
PRODUCT AND SERVICE TRIALS/PILOTS ....................................... 7
NONE OF THESE ............................................................................... 8
Page 14
Q.65.
Apart from these methods, is there a better way for the ATO to consult with business people
like yourself? What is it/are they? PROBE FULLY
END
On behalf of the ATO, thank you for your time today. We really appreciate you taking the time out of
your busy day to provide this feedback. Just in case you missed it, my name is…. and I’m calling from
Quantum Market Research, the market research company. You may receive a short follow-up call from
my supervisor to validate that this interview was correctly administered by me. This call is part of our
quality control process and will only take a minute or so of your time. Only around 10% of interviews are
validated.
RECORD NAME: .........................................................................................
RECORD BUSINESS NAME: .......................................................................
I declare that the information obtained is true and correct and I have obeyed the ICC/ESOMAR Code of
Marketing and Social Research Practice.
INTERVIEWER:
Start
Finish
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22010_ATO_BAS_TNTS_Business_Experience_AG_BC.doc
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