FAS and the
Balanced Scorecard
Building a Data-Driven and
Strategy-Focused Organization
How the BSC Works
The Balanced Scorecard asks
an organization to view their
progress towards achieving
their strategy through four
perspectives:
– People
– Processes
– Customers
– Resources/Regulations
How the BSC Works (cont.)
• A Strategy Map is created,
which identifies objectives
within the four perspectives,
and shows the cause and
effect relationships between
those objectives.
• Meaningful metrics are
developed that measure
progress towards achieving
the objectives.
The FAS
Balanced Scorecard Teams
• The Core Team:
–
–
–
–
Four members
Meeting weekly since 8/01
Developed Strategy Map
Developing on-going
Communication Plan to division
– Lead activities, measurement
development, and implementation
– Trainers for Process Improvement
BSC teams (cont.)
• The BSC Planning Council:
– VP, Managers reporting directly
to AVP’s or VP, 2 other
managers and Core Team
– Meet quarterly
– “Owners” of the process
– Final approval for all
recommendations made by
Core Team
– Assessment cycle: what do
measures tell us; what changes
need to be made.
The FAS Mission Statement
"Finance and Administrative Services
contributes to a total learning
environment by providing student and
employee support, financial and
regulatory oversight, and infrastructure
development and management for the
campus community. We do this by
sustaining the momentum of campus
growth, delivering responsive customer
service, building teamwork across
divisions, and using data-driven
decision making to achieve goals."
Build a Positive
Work Environment
• Peer Recognition – 9 Years
• MPP Award to Staff – 4 Years
• Thank You Notes – 2 Years
• FAS Values Statement
• Values Statement Survey
Other Ongoing Initiatives
Linking It Together. . .
Recognition
What’s Next?
• Linking our BSC to the new
campus strategic priorities
• Showing other divisions how it
can be done
• Departmental scorecards
• Trends analysis
• Ruling the world!!!