THE UNIVERSITY OF TEXAS SYSTEM
JOB DESCRIPTION
6324
Police Telecommunicator III
Revised 10/01/2014
SUMMARY
Function:
The primary function of a Police Telecommunicator is to receive and prioritize
Emergency 9-1-1 and non-emergency telephone calls from the public. Enters
information into a Computer Aided Dispatch (CAD) system, and processes nonemergency and routine requests for police and security services. Dispatch
appropriate emergency services such as police, fire and emergency medical
services. Monitors public safety units in the field. Retrieves computer data for
emergency response personnel within the service area. The Police
Telecommunicator may provide intrusion, fire and emergency alarm and closed
circuit television monitoring services while performing multiple tasks
concurrently in a fast paced environment maintaining a professional and positive
demeanor. Provide training and written evaluations daily for newly hired agency
personnel. Serves as a Campus Security Authority as defined by the Jeanne Clery
Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
Scope:
Impacts law enforcement and security efforts of UTPD.
DUTIES
Typical:
 Answers emergency and non-emergency calls for service. Receives and records
information, and requests for police/security services in a computerized database.
 Dispatches field personnel according to need and priority of the request for service.
Transmits and receives radio calls from field units via two-way radio. The ability to
speak concisely and distinctly.
 Coordinate and maintain effective communications between field units and neighboring
law enforcement agencies.
 Uses a computer aided dispatch system to enter research and retrieve information.
 Monitor closed circuit television, security, fire, safety and emergency alert related alarm
systems.
 React calmly, quickly and decisively in emergency situations to obtain, summarize and
relay information both orally and in written form.
 Must be able to follow oral and written instructions.
 Demonstrate the ability to handle multiple tasks, working under stressful conditions.
Activations of emergency procedures for evacuations or similar emergencies.
 Operation of specialized communication networking computer terminal to access
confidential and restricted law enforcement information.
 Compile information to develop a daily briefing or a log which provides information to
assist in the daily operations of the agency.
 Provide on the job training for newly hired agency personnel.
 Provide a written daily evaluation of the newly hired employee’s performance.
6324 Police Telecommunicator III
Page 2



Coordinates, develops classroom material and conducts instruction to public safety
personnel.
All duties and responsibilities that apply to the dispatcher position.
Other duties as assigned.
SUPERVISION
Received:
Supervisor, Police Telecommunications.
Given:
May provided guidance to Police Telecommunicators.
EDUCATION
Required:
High school diploma or equivalent.
Preferred:
Associate's degree or thirty credit hours in Criminal Justice or related field.
EXPERIENCE
Required:
Four years’ experience in emergency management or public safety
communications.
Preferred:
Four years’ experience as a public safety Telecommunicator.
LICENSURE, CERTIFICATION
Required:
Advanced Texas Commission on Law Enforcement (TCOLE)
Telecommunications Operator certification. TCOLE Basic instructor Proficiency
Certificate; TCIC/NCIC Associate Trainer Certificate;
Preferred:
Advanced Texas Commission on Law Enforcement (TCOLE)
Telecommunications Operator certification. TCOLE Basic instructor Proficiency
Certificate; TCIC/NCIC Associate Trainer Certificate; Leadership Study Training
Course.
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior
approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of
Police by the employing Chief of Police or the candidate.
6324 Police Telecommunicator III
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WORKING CONDITIONS
This position requires:
Working in an enclosed, secured
communications environment
Working in Patient Care Unit (e.g.
Nursing unit; outpatient clinic)
Exposure to human/animal blood, body
fluids, or tissues
Exposure to harmful chemicals
Exposure to radiation
Exposure to animals
No
X
Yes
X
No
Yes
X
X
X
X
No
No
No
No
Yes
Yes
Yes
Yes
Will be required to work rotating shift assignments on day, evening, and nights with varying
days off and on holidays. Subject to emergency recall during various types of unusual
occurrences and emergencies.
PHYSICAL DEMANDS
Never
0%
Standing
Walking
Sitting
Reaching
Lifting/Carrying
Up to 10 lbs.
10lbs to 50 lbs.
More than 50
lbs.
Pushing/Pulling
Up to 10 lbs.
10lbs to 50 lbs.
More than 50
lbs.
Use
computer/keyboard
Time Spent
Occasionally Frequently
1-33%
34-66%
X
X
Continuously
67-100%
X
X
X
X
X
X
X
X
X
OTHER
This position is classified as security-sensitive, and thereby subject to the provisions of Section
51.215, Texas Education Code.
Refer to the Position Description for specific ADA requirements and patient age-related information.
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior
approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of
Police by the employing Chief of Police or the candidate.