THE UNIVERSITY OF TEXAS SYSTEM
JOB DESCRIPTION
6323
Police Telecommunicator II
Revised 10/01/2014
SUMMARY
Function: The primary function of a Police Telecommunicator is to receive and prioritize
Emergency 9-1-1 and non-emergency telephone calls from the public. Enters information into a Computer Aided Dispatch (CAD) system, and processes nonemergency and routine requests for police and security services. Dispatch appropriate emergency services such as police, fire and emergency medical services. Monitors public safety units in the field. Retrieves computer data for emergency response personnel within the service area. The Police
Telecommunicator may provide intrusion, fire and emergency alarm and closed circuit television monitoring services while performing multiple tasks concurrently in a fast paced environment maintaining a professional and positive demeanor. Provide training and written evaluations daily for newly hired agency personnel. Serves as a Campus Security Authority as defined by the Jeanne Clery
Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
Impacts law enforcement and security efforts of UTPD. Scope:
DUTIES
Typical:

Answers emergency and non-emergency calls for service. Receives and records information, and requests for police/security services in a computerized database.

Dispatches field personnel according to need and priority of the request for service.
Transmits and receives radio calls from field units via two-way radio. The ability to speak concisely and distinctly.

Coordinate and maintain effective communications between field units and neighboring law enforcement agencies.

Uses a computer aided dispatch system to enter research and retrieve information.

Monitor closed circuit television, security, fire, safety and emergency alert related alarm systems.

React calmly, quickly and decisively in emergency situations to obtain, summarize and relay information both orally and in written form.

Must be able to follow oral and written instructions.

Demonstrate the ability to handle multiple tasks, working under stressful conditions.
Activations of emergency procedures for evacuations or similar emergencies.

Operation of specialized communication networking computer terminal to access confidential and restricted law enforcement information.

Compile information to develop a daily briefing or a log which provides information to assist in the daily operations of the agency.

Provide on the job training for newly hired agency personnel.
 Provide a written daily evaluation of the newly hired employee’s performance.

All duties and responsibilities that apply to the dispatcher position.

Other duties as assigned.

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Police Telecommunicator II
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SUPERVISION
Received: Supervisor, Police Telecommunications.
Given: Provide training support to Police Telecommunicators.
EDUCATION
Required: High school diploma or equivalent.
Preferred: Associate's degree or thirty credit hours in Criminal Justice or related field.
EXPERIENCE
Required: Two years’ experience in emergency management or public safety communications.
Preferred: Two years’ experience as a public safety Telecommunicator.
LICENSURE, CERTIFICATION
Required: Intermediate Texas Commission on Law Enforcement (TCOLE)
Telecommunications Operator certification Fire Dispatch Training Certificate and
Communications Training Officer Certificate.
Preferred: Advance Texas Commission on Law Enforcement (TCOLE) Telecommunications
Operator certification.
WORKING CONDITIONS
This position requires:
Working in an enclosed, secured communications environment
Working in Patient Care Unit (e.g.
Nursing unit; outpatient clinic)
Exposure to human/animal blood, body fluids, or tissues
No
X No
X No
X Yes
Yes
Yes
Exposure to harmful chemicals
Exposure to radiation
Exposure to animals
X
X
X
No
No
No
Yes
Yes
Yes
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior approval of the Director of Police, The University of Texas System; such requests may be submitted to the
Director of Police by the employing Chief of Police or the candidate.

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Police Telecommunicator II
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Will be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.
PHYSICAL DEMANDS
Never
0%
Time Spent
Occasionally Frequently
1-33% 34-66%
Continuousl y
67-100%
Standing
Walking
Sitting
Reaching
Lifting/Carrying
Up to 10 lbs.
X
X
X
X
10lbs to 50 lbs.
More than 50 lbs.
Pushing/Pulling
Up to 10 lbs.
10lbs to 50 lbs.
X
X
X
More than 50 lbs.
Use computer/keyboard
X
X
X
X
OTHER
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information.
Refer to the Position Description for specific ADA requirements and patient age-related information
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior approval of the Director of Police, The University of Texas System; such requests may be submitted to the
Director of Police by the employing Chief of Police or the candidate.