THE UNIVERSITY OF TEXAS SYSTEM
JOB DESCRIPTION
6329
Supervisor, Police Telecommunicator
Revised 10/01/2014
SUMMARY
Function:
The primary purpose of the Supervisor, Police Telecommunications position is to provide supervision, guidance and training to police telecommunicators. Impacts the effectiveness of public safety through radio communications, telephone communications, teletype and automated data systems and monitoring of security alarm systems and closed circuit television systems within the Police Communications Center (PCC). Serves as a Campus Security Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act).
Scope: Impacts law enforcement and security efforts of UTPD.
DUTIES
Typical:

Oversees operation and maintenance of telephones, computers, and communications equipment associated with public safety communications.

Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance evaluations.

Interprets, explains, and ensures compliance with all applicable laws, rules, regulations, standards, safety practices, policies, and procedures.

Manages assigned personnel by motivating and leading, correcting personnel issues, resolving problems and administering the disciplinary process.

Develops and implements long and short term strategic plans, goals, and objectives for the Communications Center.

Evaluates efficiency and effectiveness of programs, operations, procedures, and resource management; implements improvements in programs, operations, procedures, and resource management; implements improvements in programs and operations procedures as needed.

Responds to inquiries or complaints related to Communications Center operations, activities, or personnel. Researches inquiry/complaint, report’s findings, and initiates resolution.

Assigned as the Terminal Agency Coordinator (TAC) for TCIC purposes.

All duties and responsibilities that apply to the dispatcher position.

Other duties as assigned.
SUPERVISION
Received: As Assigned
Given: Provides guidance to all agency personnel

6329 - Supervisor, Police Telecommunicator
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EDUCATION
Required: High school diploma or equivalent.
Preferred: Associate's degree or thirty credit hours in Criminal Justice, Police Science,
Public Safety Communications, Business Administration or related field.
EXPERIENCE
Required: Eight years of experience in public safety telecommunications. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred: Eights years of experience in public safety telecommunications to include two years of supervisory experience.
LICENSURE, CERTIFICATION
Required: Advance Texas Commission on Law Enforcement (TCOLE) Telecommunications
Operator certification. Newly promoted supervisors will be required to complete the TCOLE First Line Supervision Course (3701) within 12 months prior to or after promotion.
Preferred: Master the Texas Commission on Law Enforcement (TCOLE) Master
Telecommunications Operator Certificate.
WORKING CONDITIONS
This position requires:
Working in an enclosed, secured communications environment
Working in Patient Care Unit (e.g.
Nursing unit; outpatient clinic)
No
X No
X Yes
Yes
Exposure to human/animal blood, body fluids, or tissues X No Yes
Exposure to harmful chemicals
Exposure to radiation
X
X
No
No
Yes
Yes
Exposure to animals X No Yes
May be required to work rotating shift assignments on day, evening, and nights with varying days off and on holidays. Subject to emergency recall during man-made or natural disasters and unusual occurrences on campus.
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of
Police by the employing Chief of Police or the candidate. Rev. 10/1/2014

6329 - Supervisor, Police Telecommunicator
Page 3
PHYSICAL DEMANDS
Never
0%
Time Spent
Occasionally
1-33%
Frequently
34-66%
Standing
Walking
Sitting
Reaching
X
X
X
Continuously
67-100%
X
Lifting/Carrying
Up to 10 lbs.
10lbs to 50 lbs.
More than 50 lbs.
Pushing/Pulling
Up to 10 lbs.
10lbs to 50 lbs.
More than 50 lbs.
Use computer/keyboard
X
X
X
X
X
X
X
OTHER
This position is classified as security-sensitive, and thereby subject to the provisions of Section
51.215, Texas Education Code.
Refer to the Position Description for specific ADA requirements and patient age-related information.
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of
Police by the employing Chief of Police or the candidate. Rev. 10/1/2014