THE UNIVERSITY OF TEXAS SYSTEM
JOB DESCRIPTION
6325
Police Telecommunicator I
Revised 10/01/2014
SUMMARY
Function:
The primary function of a Police Telecommunicator is to receive and prioritize
Emergency 9-1-1 and non-emergency telephone calls from the public. Enters
information into a Computer Aided Dispatch (CAD) system, and processes nonemergency and routine requests for police and security services. Dispatch
appropriate emergency services such as police, fire and emergency medical
services. Monitors public safety units in the field. Retrieves computer data for
emergency response personnel within the service area. The Police
Telecommunicator may provide alarm and closed circuit television monitoring
services while performing multiple tasks concurrently in a fast paced environment
maintaining a professional and positive demeanor. Serves as a Campus Security
Authority as defined by the Jeanne Clery Disclosure of Campus Security Policy and
Campus Crime Statistics Act (Clery Act).
Scope:
Impacts law enforcement and security efforts of UTPD.
DUTIES
Typical:
 Answers emergency and non-emergency calls for service. Receives and records
information, and requests for police/security services in a computerized database.
 Dispatches field personnel according to need and priority of the request for service.
 Transmits and receives radio calls from field units via two-way radio. The ability to
speak concisely and distinctly.
 Coordinate and maintain effective communications between field units and
neighboring law enforcement agencies.
 Uses a computer aided dispatch system to enter, research and retrieve information.
 Monitor closed circuit television, security, fire and radiological related alarm systems.
 React calmly, quickly and decisively in emergency situations to obtain, summarize
and relay information both orally and in written form.
 Must be able to follow oral and written instructions.
 Demonstrate the ability to handle multiple tasks, working under stressful conditions.
Activations of emergency procedures for evacuations or similar emergencies.
 Operation of specialized communication networking computer terminal to access
confidential and restricted law enforcement information.
 Compile information from different sources to develop a daily briefing or a log which
provides information to assist in the daily operations of the agency.
 Other duties as assigned.
6325 - Police Telecommunicator I
Page 2
SUPERVISION
Received:
Supervisor, Police Telecommunications.
Given:
None.
EDUCATION
Required:
High school diploma or equivalent.
Preferred:
Associate's degree or thirty credit hours in Criminal Justice or related field.
EXPERIENCE
Required:
One year experience in customer service or related field.
Preferred:
One year experience in a public safety or emergency communications field.
LICENSURE, CERTIFICATION
Required:
Basic Texas Commission on Law Enforcement (TCOLE) Telecommunications
Operator license or is qualified to acquire a basic license.
WORKING CONDITIONS
This position requires:
Working in an enclosed, secured
communications environment
Working in Patient Care Unit (e.g.
Nursing unit; outpatient clinic)
Exposure to human/animal blood, body
fluids, or tissues
Exposure to harmful chemicals
Exposure to radiation
Exposure to animals
No
X
Yes
X
No
Yes
X
X
X
X
No
No
No
No
Yes
Yes
Yes
Yes
Will be required to work rotating shift assignments on day, evening, and nights with varying
days off and on holidays. Subject to emergency recall during various types of unusual
occurrences and emergencies.
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior
approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of
Police by the employing Chief of Police or the candidate.
6325 - Police Telecommunicator I
Page 3
PHYSICAL DEMANDS
Never
0%
Standing
Walking
Sitting
Reaching
Lifting/Carrying
Up to 10 lbs
10lbs to 50 lbs
More than 50
lbs
Pushing/Pulling
Up to 10 lbs
10lbs to 50 lbs
More than 50
lbs
Use
computer/keyboard
Time Spent
Occasionally Frequently
1-33%
34-66%
X
X
Continuously
67-100%
X
X
X
X
X
X
X
X
X
OTHER
Required:
Applicants must successfully complete a Public-Safety Telecommunication (PST)
pre-employment test administered by the Police Department.
This position is classified as security-sensitive, and thereby subject to the
provisions of Section 51.215, Texas Education Code.
Refer to the Position Description for specific ADA requirements and patient age-related information.
Any qualifications to be considered as equivalents or substitutes or waived, in lieu of stated minimums, require the prior
approval of the Director of Police, The University of Texas System; such requests may be submitted to the Director of
Police by the employing Chief of Police or the candidate.