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HOSPITALITY FACILITIES MANAGEMENT, HAMG 2337
COURSE INFORMATION
LIFETYLE ARTS & DESIGN CAREERS
HOTEL RESTAURANT MANAGEMENT
HOSPITALITY FACILITIES MANAGEMENT
HAMG 2337
SUMMER I 2012, CRN # 81336
Course Location: JBW building room 205 Central College
Course Semester Credit Hours: 3 Lecture / 0 Lab / 3 hrs /3 credit
Course Contact Hours: 48
Course Length: (5 weeks)
Type of Instruction: Lecture
Instructor Information:
Ezat Moradi
Email: ezat.moradi@hccs.edu
1301 Alabama street JBW building room101J
Phone # (713) 718-6072
Fax # (713) 718-6073
COURSE DESCRIPTION
Identification of building systems, facilities management, security and safety procedures.
COURSE PREREQUESITE(s)
None
COURSE STUDENT LEARNING OUTCOMES (SLO)
LEARNING OBJECTIVES:
1.
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11.
Explain the key issues in developing and setting up a security program, including law
enforcement liaisons and security staffing.
Identify the elements of security training that are critical to an effective security program.
List and described the legal concepts and societal concerns related to security issues and
court cases, and summarize the importance of the Connie Francis case to the lodging
industry.
Identify critical elements of and concerns related to physical security and perimeter
control equipment,
Explain the importance of communication systems for security, describing the types of
equipment available and the key considerations when evaluating such systems.
Explain the features and benefits of various alarm systems.
Describe various types of safety equipment and how they can help protect lodging
properties and their staff and guests.
Identify potential elements of guestroom security and describe their uses.
Identify various types of key control and their advantages and disadvantages.
Explain how effective access control is achieved through surveillance and security
controls.
Explain how to deal with the presence of unauthorized or undesirable person.
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HOSPITALITY FACILITIES MANAGEMENT, HAMG 2337
COURSE INFORMATION
LIFETYLE ARTS & DESIGN CAREERS
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34.
Implement effective safe deposit box security procedures and explain the hotel’s liability
for safe deposit boxes and in-room safes.
Describe and implement lost and found procedures.
Identify the variety of security concerns that affect each hotel department.
Describe the security and safety issues for facilities with swimming pools, health/fitness
service, and gaming areas.
Identify the general types and uses of security reports and records.
State the security concerns involved in serving guests with special needs.
Explain the safety and security considerations for handling conventions, meetings, and
exhibits.
Describe control procedures and physical protection for the accounting function.
Identify security considerations for handling credit cards and checks.
Demonstrate appropriate steps for denying credit to guests.
Describe security concern when handling reservation, registration, and checkout.
Explain key issues affecting computer security in a hospitality environment.
Describe the benefits and objectives of establishing an internal audit program.
Describe the role of an emergency management plan.
Demonstrate knowledge of safety and security measures for responding appropriately to a
variety of emergency situation, including bombs, fires, hurricanes, tornadoes, floods and
earthquakes.
Implement procedure for handling blackouts, robberies, medical and dental emergencies,
terrorist acts, and civil disturbances.
Outline a viable media relation’s response in the event of an emergency situation.
Define risk management and outline the steps in the risk management process.
Identify the contributions of risk management to a business in terms of pre-and post-loss
contributions, direct and indirect contributions, insurance, insurance purchase, and
industry regulation.
List and describe the types of coverage found in commercial package policies and in
additional types of coverage available to lodging properties.
Demonstrate the proper procedures used for managing claims.
Describe the roll and duties of a safety committee.
SCANS:
1. Personal Qualities-Sociability- In this course students work in teams to finish case study projects;
they are required to exhibit cooperation by working with other students in groups without any conflict
during the semester.
COURSE CALENDAR:
Weeks
Chapters
Class work
Week 1
Week 2
Week 3
Week 4
Week 5
Chapter 1 and 2
Chapter 3 and 4
Midterm and chapter 5
Chapter 6 and 7
Final
page 36, 39,157
page 193,251,255
page 284
page 322,358
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HOSPITALITY FACILITIES MANAGEMENT, HAMG 2337
COURSE INFORMATION
LIFETYLE ARTS & DESIGN CAREERS
INSTRUCTIONAL METHODS:
Instruction is both electronic and face to face in class, lecture, discussion, question and answer
STUDENT ASSIGNMENTS
Students are required to complete reading assignments and case studies
STUDENT ASSESSMENT(s)
In addition to case studies, students will take two tests of multiple choice and true false questions
( a midterm and a final )
INSTRUCTIONAL MATERIALS
Textbook information: Security and loss prevention Management by Raymond C. Ellis Jr., and
AH&LA Educational Institute 2nd edition.
HCC POLICY STATEMENT – ADA
Students who require reasonable accommodations for disabilities are encouraged to report to
Room 106 Ability Support Services at Learning Hub, at Central College or call (713)718-6164 to
make necessary arrangements. Faculty is only authorized to provide accommodations requested
by the Ability Support Services Office.
HCC POLICY STATEMENT:
Students are responsible for conducting themselves with honor and integrity in fulfilling course
requirements.
1. Attendance
a. Students are expected to attend all classes ( see college catalog for attendance policy).
b. Students are responsible for all work missed during an absence.
c. If a student missed more than two classes, he/she may be withdrawn from the course
by the instructor.
2. Withdrawal
It is the responsibility of the student to officially drop or withdraw from a
course. Failure to officially withdraw may result in student receiving a grade of
“F” or “FX” in the course. A student may officially withdraw in any of the
following ways:
A.
Complete an official withdrawal form at the campus he or she is
attending or any other HCCS campus.
B.
Complete the online withdrawal form by using his/her student I.D
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HOSPITALITY FACILITIES MANAGEMENT, HAMG 2337
COURSE INFORMATION
LIFETYLE ARTS & DESIGN CAREERS
Course requirement and Grading Policy:
A. Testing
Students’ performance will be evaluated through multiple choice and true false questions.
To evaluate student’s achievement for the stated objectives in addition to in class case
studies he/she will complete two exams (midterm and final)
B. Grades
90-100 =
A
80-89 =
B
70-79 =
C
60-69 =
D
50 or below = F
C. Final Evaluation Criteria
Attendance, class participation, case studies
Midterm
Final
Bonus
33%
33%
33%
1%
MAKE-UP POLICY:
Only under special circumstances, which students could not control, and with the
instructor’s approval, a make-up exam will be given.
INSTRUCTOR REQUIREMENTS
Lab requirement: None
COURSE CONTENT:
Security and the Lodging Industry, Security Equipment, Security Procedures Covering Guest Concerns,
Departmental Responsibilities in Guest and Asset Protection, The Protection of Funds, Emergency
Management and Media Relations, Risk Management and Insurance.