NZQA registered unit standard
12836 version 4
Page 1 of 3
Title
Describe and manage power in the mediation process
Level
5
Credits
8
Purpose
People credited with this unit standard are able to: describe the
impact of power in the mediation process; identify and describe
situations where power differences exist; describe how external
power relations can affect the mediation process; and manage
power in the mediation process.
Classification
Public Sector Services > Mediation
Available grade
Achieved
Explanatory notes
1
Power is defined in terms of both structural issues and as it exists in the interaction
between the participants. Power is derived from the mediation process or the wider
social context and changes with the dynamics of the mediation.
2
Coverage of power relates to the mediation process and the power relationship
between all participants in the process.
3
The knowledge the mediator has of power dynamics is to be used for the selection of
appropriate techniques to deal with a power related situations arising during
mediation.
Outcomes and evidence requirements
Outcome 1
Describe the impact of power in the mediation process.
Evidence requirements
1.1
Description identifies issues related to power and power imbalances in the
mediation process.
1.2
Description identifies the effects power may have on the mediation process.
1.3
Description establishes a process by and the extent to which the mediator is
able to work with the sources of power in mediation.
1.4
Description identifies the power a mediator has in the mediation process.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
12836 version 4
Page 2 of 3
Outcome 2
Identify and describe situations where power differences exist.
Evidence requirements
2.1
Identification includes the effect of power differences on the mediation process.
2.2
Power differences are identified and described in terms of their relationship to
the context in which they occur.
Outcome 3
Describe how external power relations can affect the mediation process.
Evidence requirements
3.1
Description identifies parallels between power relations in society and the
mediation process.
3.2
Description identifies one situation where the power differences would make
mediation inappropriate.
Outcome 4
Manage power in the mediation process.
Evidence requirements
4.1
Management incorporates techniques a mediator can use to manage power
issues that arise during mediation.
4.2
Management includes the use of strategies that neutralise power related
aspects of the mediation process.
Status and review information
Registration date
20 September 2002
Date version published
16 July 2010
Planned review date
31 December 2013
Accreditation and Moderation Action Plan (AMAP) reference
0121
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA, or
an inter-institutional body with delegated authority for quality assurance, before they can
report credits from assessment against unit standards or deliver courses of study leading
to that assessment.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
12836 version 4
Page 3 of 3
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Consent requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact The Skills Organisation info@skills.org.nz if you wish to suggest changes
to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016