Monday – November 30 • Have your research assignment from last week for class discussion. Settling Disputes/conflicts • What is a conflict? Conflict • Controversy • Competitive or opposing action • Conflict is a natural part of everyday life so it is important that we consider how to handle it. Going to court to resolve conflict Advantages • A responsible way to manage conflict • A learning experience disadvantages • Time consuming • Expensive • Problem becomes worse • A feeling of loss even though there is a victory Methods for Solving Disputes • Negotiation – people involved discuss their problem. • Informal talk • Mediation – when a 3rd person helps the disputing parties talk about their problem. • Arbitration – both parties agree to have one or more persons listen to their arguments and make a decision for them. • Court action What is a settlement? • An agreement worked out before the case goes to trial. What is an ombudsperson • Government and universities often have these positions. • Investigate complaints and then help the parties reach some agreement. Steps in a Typical Mediation Session • 1. Introduction – ground rules explained • 2. Telling the story – each person tells what happened with no interruptions. • 3. Identifying Positions and Interests – clear understanding • 4. Identifying Alternative Solutions • 5. Revising and Discussion Solutions • 6. Reaching an Agreement – both can accept. Complete 4.1 Complete Problems at the Mall