NZQA registered unit standard
29490 version 1
Page 1 of 3
Title
Contribute to the provision of positive alpine resort guest
experiences
Level
3
Credits
10
Purpose
People credited with this unit standard are able to contribute to
the provision of positive alpine resort guest experiences.
Classification
Snowsport > Alpine Resort Operations
Available grade
Achieved
Explanatory notes
1
Definitions
Alpine resort refers to alpine areas that are established primarily for the provision of
snowsport and associated snow activities. Some alpine resorts may also provide
summer operations for activities such as mountain biking, walking and guest visits.
Organisational or alpine resort policy and procedures are instructions to staff that
may be documented and available for reference at each alpine resort in the form of
an operations manual and/or policy and procedures manual.
2
For assessment purposes:
The candidate must be assessed while undertaking an alpine resort role under
supervision.
Evidence must be gathered over a sustained period of time to enable reflection,
evaluation and ongoing development within the role.
3
All learning and assessment towards this unit standard must be carried out in
accordance with the following:
-
-
Relevant legislation including the Health and Safety at Work Act 2015, Accident
Compensation Act 2001, Fair Trading Act 1986, Consumer Guarantees Act 1993,
Privacy Act 1993, and the Human Rights Act 1993, and subsequent amendments
and associated regulations;
Alpine industry codes including Snow Responsibility Code and Outdoor Safety
Code; (available at http://www.mountainsafety.org.nz);
Organisational policies and procedures including Emergency Action Plans
(EAPs), Standard Operating Procedures (SOPs), and the use of personal
protective equipment.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
29490 version 1
Page 2 of 3
Outcomes and evidence requirements
Outcome 1
Contribute to the provision of positive alpine resort guest experiences
Evidence requirements
1.1
Alpine resort’s services and products are accurately described to guests.
1.2
Common guest profile and demographics are identified and their varied needs
consistently met within an alpine resort role.
1.3
Effective communication skills are applied to ensure positive customer
interactions with people of diverse cultures, ages and abilities.
1.4
Clear and appropriate communication is demonstrated within and across teams
in an alpine resort operation.
1.5
Customer service provision is reflected on, and improvements in own practice
are made.
Planned review date
31 December 2020
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 April 2016
N/A
Consent and Moderation Requirements (CMR) reference
0099
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
29490 version 1
Page 3 of 3
Comments on this unit standard
Please contact Skills Active Aotearoa info@skillsactive.org.nz if you wish to suggest
changes to the content of this unit standard.
Skills Active Aotearoa Limited
SSB Code 101576
 New Zealand Qualifications Authority 2016