23604 version 1
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Demonstrate knowledge of jewellery warranties
Level
3
Credits
3
Purpose
People credited with this unit standard are able to: identify and describe the
types of jewellery warranties available; and explain different warranties and
provide the relevant product warranty information to customers.
Subfield
Retail, Distribution, and Sales
Domain
Jewellery Sales and Service
Status
Registered
Status date
20 March 2008
Date version published
20 March 2008
Planned review date
31 December 2012
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0225
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard is based on the unit of competency SIRRRPK008A, Recommend
jewellery products and services. The Retail Industry Training Organisation
acknowledges the assistance provided by the Australian Service Industries Skills
Council (Service Skills Australia) in permitting the unit of competency to be used as
the basis for this unit standard.
2
Performance of the elements of this unit standard must comply with the requirements
of the following: Consumer Guarantees Act 1993; Fair Trading Act 1986; Sale of
Goods Act 1908; Layby Sales Act 1971; Credit Contracts and Consumer Finance Act
2003; Privacy Act 1993; and any regulations.
 New Zealand Qualifications Authority 2016
23604 version 1
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3
Competency for this standard requires evidence of warranties for three different
pieces of jewellery.
4
Definitions
Jewellery includes rings, necklaces, bracelets, chains, brooches, earrings, watches.
Organisational procedures refer to instructions to staff on policy and procedures
which are formally documented, or generally accepted within the workplace.
Elements and performance criteria
Element 1
Identify and describe the types of jewellery warranties available.
Performance criteria
1.1
Types of jewellery warranties are identified.
Range
types of warranties include – manufacturer’s warranty, extended
warranty, repair or replacement warranty, promotional warranty.
1.2
Terms and conditions of different types of warranties are described.
1.3
Individual warranty terms and conditions are explained for three different pieces
of jewellery.
Range
includes but is not limited to – duration, cost, retailer’s,
manufacturer’s and/or wholesaler’s obligations, repair and/or
replacement provisions; customers’ responsibility.
Element 2
Explain different warranties and provide the relevant product warranty information to
customers.
Performance criteria
2.1
Types of warranties are clearly explained to customers in accordance with
organisational procedures and legislative requirements.
Range
types of warranties include – manufacturer’s warranty, extended
warranty, repair or replacement warranty, promotional warranty.
2.2
Warranty terms and conditions are clearly explained to customers for three
different pieces of jewellery in accordance with organisational procedures and
legislative requirements.
2.3
The customer is provided with information regarding jewellery warranty terms
and conditions including extended or promotional warranty.
 New Zealand Qualifications Authority 2016
23604 version 1
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016