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Demonstrate knowledge of the requirements for switching a customer
in the electricity supply industry
Level
3
Credits
6
Purpose
People credited with this unit standard are able to: describe the forms used in
the switching process and their sequence of completion; identify the
requirements for the completion of a successful switch utilising the registry;
identify potential breaches of the Electricity Governance Rules (EGR) and
associated implications that can be incurred during the stages of the switch
process; and identify reason codes and types applicable to switch codes.
This unit standard is intended for people working in the retail sector of the
electricity supply industry.
Subfield
Electricity Supply
Domain
Electricity Supply - Retail
Status
Registered
Status date
25 February 2008
Date version published
25 February 2008
Planned review date
31 December 2012
Entry information
Prerequisite: Unit 18275, Demonstrate knowledge of the
New Zealand electricity supply industry, or demonstrate
equivalent knowledge and skills.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
Electricity Supply Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0120
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
This unit standard is intended for, but not restricted to, workplace assessment.
 New Zealand Qualifications Authority 2016
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2
Performance and work practices in relation to the elements and performance criteria
must comply with all current legislation, especially the Electricity Governance Rules
(EGR) and the Electricity Act 1992, and any regulations and codes of practice
recognised under that statute.
A full list of current legislation and industry codes is available from:
Electricity Supply Industry Training Organisation
PO Box 1245
HAMILTON.
3
Range
The phrase in accordance with industry requirements and enterprise requirements is
implicit in all elements and performance criteria in this unit standard.
4
Industry requirements are those requirements specified in the Electricity Governance
Rules, a copy of which can be found at: www.electricitycommission.govt.nz.
5
Enterprise requirements include all the documented workplace policies, procedures,
specifications, business and quality management requirements relevant to the
workplace in which assessment is carried out.
6
The terms half hourly and non-half hourly refer to two specific areas of the retail
sector.
7
The registry is the database that identifies every point of electricity connection using
an installation control point (ICP) reference, enabling energy flows between retailers
to be reconciled.
Elements and performance criteria
Element 1
Describe the forms used in the switching process and their sequence of completion.
Range
in accordance with the EGR Part E, Schedule E3 as it applies to either a half
hourly or non-half hourly customer, not both.
Performance criteria
1.1
A Notification Transfer (NT) form is described.
1.2
An Acknowledgement of Notice (AN) form is described.
1.3
A Transfer Notice (TN or TT) form is described.
1.4
A Notice of Withdrawal (NW) form is described.
1.5
An Acknowledgement of Withdrawal (AW) form is described.
1.6
A Request Switch Read Change (NC) form is described.
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1.7
An Acknowledge Switch Read Change (AC) form is described.
1.8
The sequence of completion of the forms for the switching process is described.
Element 2
Identify the requirements for the completion of a successful switch utilising the registry.
Range
in accordance with the EGR Part E as it applies to either a half hourly or nonhalf hourly customer, not both.
Performance criteria
2.1
The minimum requirements necessary to complete an NT are identified.
2.2
The minimum requirements necessary to complete an AN are identified.
2.3
The minimum requirements necessary to complete a TN or a TT are identified.
2.4
The minimum requirements necessary to complete an NW are identified.
2.5
The minimum requirements necessary to complete an AW are identified.
2.6
The minimum requirements necessary to complete an NC are identified.
2.7
The minimum requirements necessary to complete an AC are identified.
Element 3
Identify potential breaches of EGR Part E Schedule E3 and associated implications that
can be incurred during the stages of the switch process.
Range
in accordance with the EGR Part E Schedule 3 as it applies to either a half
hourly or non-half hourly customer, not both.
Performance criteria
3.1
Potential breaches associated with the NT are identified.
3.2
Potential breaches associated with the AN are identified.
3.3
Potential breaches associated with the TN or TT are identified.
3.4
Potential breaches associated with the AW are identified.
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Element 4
Identify reason codes and types applicable to switch codes.
Range
in accordance with EGR Part E Schedule E3.
Performance criteria
4.1
Switch types for an NT file are identified.
4.2
Response codes for an AN file are identified.
4.3
Advisory codes for an NW file are identified.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the Electricity Supply Industry Training Organisation info@esito.org.nz if
you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016