NZQA Expiring unit standard
19599 version 3
Page 1 of 4
Title
Demonstrate and apply knowledge of small business practice for the
beauty services industry
Level
4
Purpose
Credits
8
This unit standard is intended for a person who owns and/or
manages a beauty services salon or clinic, and for a person in
training for such a role.
People credited with this unit standard are able to: demonstrate
knowledge of forms of business; demonstrate and apply
knowledge and skills that impact on quality customer service;
apply knowledge of beauty industry receptionist and beauty
practitioner functions; and explain business practices for the
beauty industry.
Classification
Beauty Services > Beauty Therapy
Available grade
Achieved
Explanatory notes
1
Enterprise requirements, for the purposes of this unit standard, refers to any policies,
procedures, and requirements of the company and/or workplace involved, and any
ethical codes of relevant professional management, which collectively provide a
standard that applies to all competent performances in this unit standard. It is
assumed that such enterprise requirements exist in all companies and/or workplaces.
2
All demonstrations of knowledge for assessment in this unit standard must be
evidenced with relation to the application to and use in the beauty services industry.
3
The following legislation underpins the standards in this unit standard: Consumer
Guarantees Act 1993, Fair Trading Act 1986, Health and Safety in Employment Act
1992, Privacy Act 1993, Employment Relations Act 2000, Human Rights Act 1993,
and their subsequent amendments.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of forms of business.
Evidence requirements
1.1
An explanation identifies the advantages and disadvantages of the various
forms of business.
NZ Hair and Beauty Industry Training Organisation
Inc
SSB Code 101681
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Range
19599 version 3
Page 2 of 4
sole trader, partnership, limited company, franchise.
Outcome 2
Demonstrate and apply knowledge and skills that impact on quality customer service.
Evidence requirements
2.1
Ethical considerations are defined in terms of business confidentiality, client
confidentiality and discretion, and legislative requirements.
2.2
Beauty practitioner’s skills are applied to provide quality customer service in
terms of oral language skills, body language, and ethical behaviour towards the
client.
Range
including but not limited to – disability, cultural awareness.
2.3
An explanation identifies the details of a code of conduct for beauty service
operators.
2.4
Non-verbal methods of communication are demonstrated in terms of body
language, facial expression, posture, vocal sounds, and space.
2.5
Listening skills are identified and applied in terms of hearing, comprehending,
recalling, paraphrasing, and feedback.
Outcome 3
Apply knowledge of beauty industry receptionist and beauty practitioner functions.
Evidence requirements
3.1
Organisational information is identified in terms of management and
administration policies, staff lists and responsibilities, product information, and
organisational structure.
3.2
Systems for recording appointments, managing diaries, maintaining reception
records and consultation cards, and stock control are identified and applied.
3.3
Requests are processed in terms of staff information, product and/or service
information, and client information.
3.4
Operation of a reception area is identified in terms of customer facilities and
reception facilities.
3.5
Guidelines for handling emergencies in the reception area are identified.
3.6
Reception area is maintained according to enterprise requirements.
3.7
Payments are processed according to enterprise requirements.
NZ Hair and Beauty Industry Training Organisation
Inc
SSB Code 101681
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Range
19599 version 3
Page 3 of 4
EFTPOS, credit cards, cash, cheque, vouchers.
Outcome 4
Explain business practices for the beauty industry.
Evidence requirements
4.1
Explanation defines and identifies the purpose of marketing in terms of the
beauty industry.
4.2
Explanation identifies the marketing mix in terms of the beauty industry.
Range
4.3
Explanation identifies the considerations to be taken when looking for suitable
premises for a clinic.
Range
4.4
location, facilities offered, legislation, potential client base.
Explanation identifies the significance of a clinic layout.
Range
4.5
place, price, personnel, promotion, public relations,
product/service.
décor, fittings, range of services, finances, equipment required.
Explanation identifies the financial considerations to be taken into account when
setting up a small business in the beauty industry.
Range
capital, running costs, interest, cost and profit margins, GST,
accountancy and legal considerations.
4.6
Explanation identifies legal obligations of the employer when recruiting and
selecting staff, and when complying with local authority by-laws.
4.7
Explanation identifies the types of insurance required by the owner of a small
business in the beauty industry.
4.8
Explanation identifies the types of promotion of a small business in the beauty
industry.
Range
4.9
including but not limited to – advertising, public relations
development, direct mail, radio, television.
Explanation identifies the functions of business plans for presentation to
financial institutions.
Range
long-term plan, short-term plan, cash-flow forecast, profit and loss.
NZ Hair and Beauty Industry Training Organisation
Inc
SSB Code 101681
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Replacement information
19599 version 3
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This unit standard was replaced by unit standard 29327.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
27 June 2003
31 December 2018
Rollover and
Revision
2
16 October 2009
31 December 2018
Review
3
21 January 2016
31 December 2018
Consent and Moderation Requirements (CMR) reference
0035
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
NZ Hair and Beauty Industry Training Organisation
Inc
SSB Code 101681
 New Zealand Qualifications Authority 2016