NZQA registered unit standard
28360 version 1
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Title
Select and apply banking products and services to meet client needs
Level
5
Credits
5
Purpose
People credited with this unit standard are able to select and
apply banking products and services to meet client needs.
Classification
Financial Services > Financial Services - Professional Practice
Available grade
Achieved
Explanatory notes
1
References
Consumer Guarantees Act 1993;
Fair Trading Act 1986;
and all subsequent amendments and replacements.
2
Definitions
Bank, banking and derivatives of those terms – the range of organisations and
institutions that provide similar services and products, including registered banks and
non-bank lenders and deposit takers such as credit unions, finance companies,
building societies and other providers of similar services.
3
Range
Assessments requiring application or demonstration of skills and knowledge may be
performed using workplace evidence or evidence derived from simulation or scenario
based activities.
All activities must comply with legislation, regulations, and best practice, including
any guidance notes published by the agency responsible for the relevant enactment
or code.
Outcomes and evidence requirements
Outcome 1
Select and apply banking products and services to meet client needs.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Range
28360 version 1
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banking needs may include but are not limited to – transaction, saving,
borrowing, insuring, investing;
products may include but are not limited to – transaction products, deposit and
saving, lending both long and short term, credit cards, insurance, ‘class’
packaged bundles of products and services – for example student package or
senior package;
delivery channels may include – internet, phone, branch network, call centre,
mobile managers;
evidence of three examples of matching products to banking needs is required.
Evidence requirements
1.1
Describe key features, benefits, risks, and limitations of personal banking
products.
1.2
Explain the range of delivery channels through which customers access
banking products.
1.3
Select appropriate products to meet identified banking needs and outline the
specific features that make them suitable for those needs.
Planned review date
31 December 2017
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
19 February 2015
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
28360 version 1
Page 3 of 3
Comments on this unit standard
Please contact The Skills Organisation reviewcomments@skills.org.nz if you wish to
suggest changes to the content of this unit standard.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016