NZQA registered unit standard
29394 version 1
Page 1 of 3
Title
Supervise a team of cleaners
Level
4
Credits
10
Purpose
People credited with this standard are able to: provide induction
to new members of a cleaning team; train team members in
cleaning tasks and monitor progress; assign cleaning tasks to
team members; and communicate with management and client.
Classification
Cleaning and Caretaking > Cleaning Services Administration
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 9681, Contribute within a team or group which has an
objective; Unit 29382, Work independently as a cleaner; and
Unit 29388, Identify and meet site specific health and safety
requirements when working as a cleaner; or demonstrate
equivalent skills and knowledge.
Explanatory notes
1
The assessment context for this unit standard must be suitable to meet the criteria for
level 4 in the NZQF Level Descriptors, which are available by searching for
“understanding level descriptors” at www.nzqa.govt.nz.
2
Work practices must comply with current legislation and be in accordance with
organisational requirements.
3
Definitions
Site refers to one building or one part of a building with different requirements for
different areas, for example different wards of a hospital.
Outcomes and evidence requirements
Outcome 1
Provide induction to new members of a cleaning team.
Evidence requirements
1.1
Organisational cleaning processes and standards and explained.
1.2
Workplace safety management practices (WSMP) are explained.
Careerforce
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1.3
29394 version 1
Page 2 of 3
Organisational communication and reporting processes are explained.
Outcome 2
Train team members in cleaning tasks and monitor progress.
Evidence requirement
2.1
Training is provided for cleaning team members in cleaning tasks required of
them.
2.2
Team member’s performance is monitored and recorded in accordance with
organisational requirements.
2.3
Feedback about task completion is provided to team members. The feedback
is referenced against organisational standards.
Outcome 3
Assign cleaning tasks to team members.
Evidence requirements
3.1
Tasks are assigned to team members qualified to perform them.
3.2
Cleaning tasks that are different from those already undertaken or in a new
environment are planned and assigned.
Range
planning may include – allocation of tasks, time, and resources.
Outcome 4
Communicate with management and client.
Evidence requirements
4.1
Liaison with management and client is in accordance with organisational
requirements.
4.2
Reporting mechanisms of own organisation and those agreed with the cleaning
client are met.
Replacement information
Careerforce
SSB Code 101814
This unit standard replaced unit standards 19911 and
23967.
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
29394 version 1
Page 3 of 3
31 December 2021
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
21 April 2016
N/A
Consent and Moderation Requirements (CMR) reference
0024
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact Careerforce info@careerforce.org.nz if you wish to suggest changes to the
content of this unit standard.
Careerforce
SSB Code 101814
 New Zealand Qualifications Authority 2016