18584 version 2
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Undertake and complete post-conventions and incentives industry
project follow-up action and administration
Level
5
Credits
5
Purpose
People credited with this unit standard are able to: undertake conventions
and incentives industry project debriefings and surveys; undertake postconventions and incentives industry project follow-up action; and complete
and file conventions and incentives industry project reports.
Subfield
Tourism
Domain
Tourism Conventions and Incentives
Status
Registered
Status date
19 March 2010
Date version published
19 March 2010
Planned review date
31 December 2015
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ServiceIQ
Accreditation and Moderation Action Plan (AMAP) reference
0078
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Assessment against this unit standard must take place in a conventions and
incentives industry workplace. Evidence of competency in this unit standard cannot
be demonstrated under simulated conditions in a training provider environment.
2
Definitions
Conference and/or convention refers to a formal meeting or assembly of attendees
for consultation, discussion, or for some special or occasional purpose which
includes a minimum of 50 attendees, two days duration, and the use of a venue.
 New Zealand Qualifications Authority 2016
18584 version 2
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Conventions and incentives industry refers to organisations involved in the
management, marketing, or implementation of conventions, conferences, or
incentives.
Incentive is a global management tool that uses a reward to motivate and/or
recognise participants for increased levels of performance in support of
organisational goals.
Industry practice refers to the expected standards of performance required of a
professional working in the conventions and incentives industry. An indication of
criteria for standards may include but is not limited to – documented workplace
policies and procedures, industry codes of practice, and drafted constitutions and/or
codes of ethics of industry associations, such as those produced by the following:
Meetings and Events Australia (MEA), Sydney, http://www.meetingsevents.com.au.
International Congress and Convention Association (ICCA), Amsterdam,
http://www.iccaworld.com.
International Association of Professional Congress Organisers (IAPCO), London,
http://www.iapco.org.
Society of Incentive and Travel Executives (SITE), Chicago, http://www.site-intl.org.
Conventions
and
Incentives
New
Zealand
(CINZ),
Auckland,
http://www.conventionsnz.com.
Project refers to a conference, convention, or incentive.
Venue refers to any place where a conference, convention, or incentive is held.
3
Evidence is required for three different conventions and incentives industry projects,
of which one must include three major elements such as a conference with a
business session, an exhibition or trade display, and a gala dinner or a social
function which includes entertainment.
Elements and performance criteria
Element 1
Undertake conventions and incentives industry project debriefings and surveys.
Range
involved parties may include but are not limited to – staff, client, coordinator.
Performance criteria
1.1
Debriefings provide feedback to involved parties in terms of the project.
1.2
Debriefings obtain feedback from involved parties in terms of the project.
1.3
Customer survey is completed by client and analysed in accordance with
service provided and industry practice.
1.4
Feedback is analysed and responded to, and any areas where improvement
can be made is identified, in accordance with industry practice.
 New Zealand Qualifications Authority 2016
18584 version 2
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Element 2
Undertake post-conventions and incentives industry project follow-up action.
Performance criteria
2.1
Follow-up action is completed, where required, in accordance with industry
practice.
Range
follow-up action may include but is not limited to – contacting
maintenance, arranging new supplies, stocktake, storage of
goods, rooms cleared, left goods returned to clients or guests,
venue reset.
Element 3
Complete and file conventions and incentives industry project reports.
Performance criteria
3.1
Project reports are completed in terms of feedback obtained from debriefings
and customer surveys.
Range
3.2
may include but is not limited to – beverage consumption report,
client feedback, financial report.
Project reports are filed in accordance with industry practice.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016