24723 version 1
Page 1 of 4
Demonstrate knowledge of gas emergencies and coordinate the
response to a gas emergency from a contact centre
Level
3
Credits
12
Purpose
This unit standard is designed for a supervisor in a contact centre who
interacts with internal and external people in relation to the emergency.
People credited with this unit standard are able, in a contact centre to:
demonstrate knowledge of procedures to manage a gas emergency;
coordinate gas emergencies; and coordinate the restoration of gas supplies.
Subfield
Gas Industry
Domain
Gas Marketing, Business and Administration
Status
Registered
Status date
22 May 2009
Date version published
22 May 2009
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
NZ Motor Industry Training Organisation (Incorporated)
(MITO)
Accreditation and Moderation Action Plan (AMAP) reference
0114
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
The following documents must be complied with:
Gas Act 1992;
Health and Safety in Employment Act 1992;
Resource Management Act 1991;
Gas Regulations 1993;
Gas Industry Emergency Response, Code of Co-operation Version 1.0 – June 2005
http://www.ganz.org.nz/manuals-and-codes
Gas Industry Safety Management System – Issue 1.0 20 January 2009
http://www.ganz.org.nz/manuals-and-codes.
 New Zealand Qualifications Authority 2016
24723 version 1
Page 2 of 4
2
Definitions
Company procedures refer to the documented methods for performing work activities
and include health and safety, environmental, and quality management requirements.
They may refer to manuals, codes of practice, or policy statements.
Major gas event refers to any planned or unplanned event resulting in the interruption
of gas supplies that impact on a significant group of consumers, such that in the
opinion of Gas Transmission System Operator cooperative action is essential to
maintain stable and safe conditions.
Elements and performance criteria
Element 1
Demonstrate knowledge of procedures to manage a gas emergency in a contact centre.
Performance criteria
1.1
Methods for determining incidents, which constitute emergencies, are
categorised and interpreted in accordance with company procedures.
1.2
Methods for identifying location of emergency incidents are explained in
accordance with company procedures.
1.3
Steps leading to the establishment of a controlled state of the emergency
incident are explained in accordance with company procedures.
1.4
Reporting and recording methods are identified in accordance with company
procedures and requirements.
1.5
Methods of accessing information are explained in accordance with company
procedures.
Range
1.6
reference documents, regulations, codes of practice.
Methods for determining which asset owner is involved in the incident or
emergency are described in accordance with company procedures.
Element 2
Coordinate gas emergencies from a contact centre.
Performance criteria
2.1
Coordination ensures that gas emergencies are responded to in accordance
with company procedures and codes of practice.
Range
may include but is not limited to – escapes, supply losses, overpressure, under-pressure, fires, odorisation, faults, explosions.
 New Zealand Qualifications Authority 2016
24723 version 1
Page 3 of 4
2.2
Coordination ensures that emergency information is reported, recorded, and
communicated in accordance with company procedures.
Range
may include but is not limited to – emergency control, emergency
services, utilities, statutory bodies, civil defence, service provider.
2.3
Coordination ensures that the emergency area is identified and time of arrival of
emergency and/or technical personnel at the scene is reported to emergency
control in accordance with company procedures.
2.4
Coordination ensures that actions, which minimise the risk to people and
property, are implemented in accordance with company procedures.
Range
may include but is not limited to – personnel, plant, equipment,
members of the public.
Element 3
Coordinate the restoration of gas supplies in a contact centre.
Performance criteria
3.1
Actions to return gas supplies to normal conditions are coordinated in
accordance with the candidate’s role, statutory regulations, and company
emergency procedures.
3.2
Actions taken by the candidate and results achieved are recorded in
accordance with the candidate’s role, approved codes of practice, and company
procedures.
3.3
Actions taken, where the gas supply cannot be returned to normal conditions
with the resources available, are recorded and reported in accordance with
company procedures.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
 New Zealand Qualifications Authority 2016
24723 version 1
Page 4 of 4
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated) (MITO)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016