FY11 B&F Strategic Framework At a Glance
FY11 B&F Goals
B&F GOAL #1: Become the University’s Provider of Choice for the U-M services we offer.
Customer Satisfaction
 Progress on action plans implemented in response to B&F 2009 Customer Survey reported by January 30, 2011 – (ACHIEVED)
 Maintain or increase the B&F Overall Customer Satisfaction mean score in the March, 2011 B&F Customer survey
(7.5 = B&F mean score in 2009) – (ACHIEVED)
B&F GOAL #2: Become the Employer of Choice for high-performing staff members and teams.
Employee Satisfaction
 Increase B&F Overall Employee Satisfaction from 72 to 73 in the March 2012 B&F Employee Survey. Targets set and action plans based
on results of the 2010 B&F Employee Survey in place by November 30, 2010 – (ACHIEVED)
 Progress on action plans reported by June 30, 2011 – (ACHIEVED)
B&F GOAL #3: Demonstrate Best in Class Leadership in managing University Resources with respect to quality,
cost, service and long term impact for the University.
Internal Implementation: B&F Strategic Sourcing Initiatives
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Managed Print and Copy Program complete Office Supplies standardization complete – (ACHIEVED)
Office Supplies standardization complete – (ACHIEVED)
Internal Implementation: Environmental Sustainability in B&F
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Sustainable Office Program (including checklists and recommendations) rolled out to B&F staff by November 1, 2010 – (ACHIEVED)
Internal Implementation: M-Healthy
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B&F cumulative participation will increase from 58% to 60% (as measured by counting each individual that participated in the health
questionnaire in 2009 or 2010 or 2011) – (ACHIEVED)
Budget Cost Reductions
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4-6% total savings from FY11-13 – (ACHIEVED)
Diversity B&F Hiring Process
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Common B&F search/hiring checklist implemented by January 1, 2011 – (ACHIEVED)
An audit performed in June, 2011 demonstrates appropriate use of the checklist – (ACHIEVED)
FY11 B&F Strategic Framework at a Glance – B&F Expanded Forum September 22, 2011
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FY11 B&F Strategic Framework At a Glance
FY11 B&F Key Initiatives
FY11Key Initiative # 1:
FY11 Key Initiative # 3:
Implement Wellness Strategies to support the well-being of the U-M
Community. (Laurita Thomas)
1.1 M-Healthy Programs
 58% cumulative participation, as measured by unique
participation in the health questionnaire during 2009, 2010 or
2011. (In 2010 the cumulative participation for the entire
University was 55%) – (ACHIEVED)
1.2 National Health Care Reform
 2010 Open Enrollment process includes identified policies,
procedures and communications which are required for
health care reform legislation - (ACHIEVED)
 The Early Retiree Reinsurance Program application is
submitted and approved during the application enrollment
period - (ACHIEVED)
______________________________________________________
Implement a Procurement Strategic Sourcing Initiatives
promoting “smarter buying” in Schools and Colleges.
(Rowan Miranda)
3.1 Spend tracking mechanism established by June 30, 2011 (ACHIEVED)
3.2 Unit spend analysis completed for the remaining 10 schools or
units (of 28 total) - (ACHIEVED)
3.3 IT Strategic Sourcing Assessment completed by
June 30, 2011 - (ACHIEVED)
FY11 Key Initiative # 2:
Assess, coordinate and implement major Cost-Cutting Initiatives to
Support the U-M Savings Goal of $100M from General Fund by
FY14. (Rowan Miranda)
2.1 Comprehensive administrative services transformation
strategy
 List of identified projects by functional area completed by
January 1, 2011 - (ACHIEVED)
2.2 Completion of business cases
 Evaluation of business cases for the identified projects
(benefits, costs and investment levels) completed by June
30, 2011 - (ACHIEVED)
2.3 Prioritization of projects for FY12-14
 Approval of projects and funding strategies by June 30, 2011
– (PARTIALLY ACHIEVED)
FY11 Key Initiative # 4:
Define and implement IT Rationalization program (Laura Patterson)
4.1 IT Rationalization Strategy
 Presentations on findings and recommendations to
Executive Vice Presidents (Hanlon, Pescovitz, and Slottow)
by August 30, 2010 - (ACHIEVED)
4.2 IT Rationalization Implementation Plan
 For list of approved initiatives, implementation plan in place
by March 31, 2011, in coordination with Key Initiative #2
(Cost Cutting Initiative) - (ACHIEVED)
________
FY11 Key Initiative # 5:
Design and implement Enterprise wide Systems. (Laura Patterson)
5.1 Donor Alumni Relationship Tool (DART)
 Three major test cycles are completed by June 30, 2011 Target Revised (ACHIEVED)
5.2 Enable U-M’s Microsoft Directory user accounts to be
updated from MCommunity (directory)
 U-M Online Directory web interface replaced by
MCommunity Web Directory interface – (NOT ACHIEVED)
 Capacity implemented to enable U-M Microsoft accounts to
be updated from the MCommunity directory by June 30,
2011 - (ACHIEVED)
FY11 B&F Strategic Framework at a Glance – B&F Expanded Forum September 22, 2011
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FY11 B&F Strategic Framework At a Glance
FY11 Key Initiative # 5 (cont.):
FY11 Key Initiative # 6 (cont.):
5.3 Global Engagement
 Travel Registry for individuals and groups implemented (ACHIEVED)
 Studio Abroad for pilot offices implemented - (ACHIEVED)
6.3 IT policy & guideline function
 IT policy framework submitted to IT Council for approval by
June 30, 2011 - (ACHIEVED)
 Prioritized list of policies to be addressed submitted to IT
Council by June 30, 2011 - (ACHIEVED)
Design and implement Enterprise wide Systems.
HR Submittal Forms. (Laurita Thomas)
5.4.1 Paper departmental budget earnings forms (DBE)
 Implementation of the unit on-line system with workflow for
approvals by January 31, 2011 for pilot units - (ACHIEVED)
 Implementation of the unit on-line system, with workflow for
approvals, rolled out to all campus units by June 30, 2011 (ACHIEVED)
5.4.2 Paper additional pay submittal forms
 Implementation of the unit on-line system with workflow for
approvals by June 30, 2011 for pilot units - (ACHIEVED)
5. 4.3 eRecruit
 Replace the paper based hiring process for GSA’s by June
30, 2011 – Target Revised (ACHIEVED)
Design and implement Enterprise wide Systems.
Concur (Rowan Miranda)
5.5 Concur Travel Expense Management system
Concur system in production
 Complete roll-out to campus and UMHS by June 30, 2011 (ACHIEVED)
_______________________________________________________
FY11 Key Initiative # 6:
Implement Next Gen Michigan IT Environment. (Laura Patterson)
6.1 Shared high performance computing (HPC) for research
enterprise (CIRRUS Project)
 Increase from 200 to 2000 shared HPC cores available to
researchers on the Flux Cluster by September 30, 2010 (ACHIEVED)
6.2 Established Data Centers
 Comprehensive Data Center 1-2-3 plan is complete –
(NOT ACHIEVED)
____________________________________________________________
FY11 Key Initiative # 7:
Create supporting infrastructure for North Campus Research
Complex. (Hank Baier)
7.1 Written plans, projects on time and within established
budget
 Complete renovation project for BEC/OTT (Building 520) by
September 30, 2010 - (ACHIEVED)
 Complete programming and conceptual design for Health
Services Research Group (Building 16) and submit for
Regents project approval by January 31, 2011- (ACHIEVED)

Complete marketing plan of NCRC Building #550
by January 31, 2011 – (PROJECT WITHDRAWN)
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FY11 Key Initiative # 8:
Promote Environmental Sustainability. (Hank Baier)
8.1 Integrated Assessment to establish long term goals for
campus operations sustainability

Present draft goals to Executive Sustainability
Council by March 31, 2011 – (NOT ACHIEVED)
8.2 Alternative Energy: identify, evaluate, and implement
alternative energy sources for campus

Establish website to promote wind energy RECs
from DTE Stoney Corners Wind Farm by December 31,
2010 –
(NOT ACHIEVED)
8.3 Green Transportation: identify methods to green the U-M
vehicle fleet
 Complete study of Plant fleet to identify means to convert to
greener fuels or reduce number/types of vehicles in fleet by
May 31, 2011 - (ACHIEVED)
8.4 Green Purchasing: identify and implement methods to promote
green purchasing standards and policies
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Implement a standardized paper supplier program
and a system to track purchase of recycled content materials
by May 31, 2011 - (ACHIEVED)
FY11 B&F Strategic Framework at a Glance – B&F Expanded Forum September 22, 2011
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FY11 B&F Strategic Framework At a Glance
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Create a sustainable copier policy and select a
standard supplier by May 31, 2011 - (ACHIEVED)
FY11 Key Initiative # 8 (cont.):
8.5 Increase the use of Green IT options to promote energy
conservation
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Implementation of 200 additional virtual servers (ACHIEVED)
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Increase use of the ITS Computer Power and
Patch Management service from 50% to 80%, (resulting in
increased energy reductions) by May 31, 2011 –
(NOT ACHIEVED)
8.6 AEC Sustainable buildings construction standards and policies

Status report on projects in design or construction
summarizing sustainable features by June 30, 2011 (ACHIEVED)
8.7 Planet Blue Teams for energy reduction in 66 Planet Blue
buildings (as evaluated by the methodology used for the pilot
buildings)

Hold Planet Blue open houses in 29 buildings by
June 30, 2011 - (ACHIEVED)
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Achieve and maintain 5% reduction in energy
consumption for 66 completed buildings using end of FY11
energy consumption data by June 30, 2011 - (ACHIEVED)
FY11 Key Initiative # 9:
Implement Major Capital Projects. (Hank Baier)
9.1 Residential Life Initiative-Lloyd
 Schematic Design by October 31, 2010 - (ACHIEVED)
9.2 Children and Women’s
 Furniture and equipment installation started by
April 30, 2011 - (ACHIEVED)
 Shell space construction started by December 31, 2010 (ACHIEVED)
FY11 Key Initiative # 9 (cont.):
9.3 Contractor Safety
 Communication Plan for implementation of U-M “Safety
First” Contractor employee recognition program, in place by
February 28, 2011 - (ACHIEVED)
9.4 Enhance cellular infrastructure - Business Plan
(Laura Patterson)
 Funding request finalized by December 31, 2010 –
(PARTIALLY ACHIEVED)
_______________
FY11 Key Initiative # 10:
Conduct Integrated Planning. (Hank Baier and Laura Patterson)
10.1 Master Facility and Land Use Planning (Hank Baier)
 Present draft Master Plan by June 30, 2011 - (ACHIEVED)
10.2 Master IT plan for U-M (Laura Patterson)
 Strategic plan in development. Mission domain strategies
complete – (NOT ACHIEVED)
_________________________________________________________________
FY11 Key Initiative # 11:
Implement Facilities Maintenance Restructuring to increase
workforce productivity. (Hank Baier)
11.1 North Campus Pilot implemented by October 31, 2010 (ACHIEVED)
11.2 Plan - planning for remaining regions by December 31, 2010 (ACHIEVED)
FY11 B&F Strategic Framework at a Glance – B&F Expanded Forum September 22, 2011
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FY11 B&F Strategic Framework At a Glance
FY11 B&F Strategic Framework at a Glance – B&F Expanded Forum September 22, 2011
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