4941 version 4
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Locate variations in telecommunication system's technical performance
Level
4
Credits
6
Purpose
This unit standard is for people who currently are, or will be, involved in the
monitoring of telecommunications equipment and systems and networks.
People assessed as competent in this unit standard are able to identify the
physical location of an unacceptable variation and mobilise resources to
restore.
Subfield
Telecommunications
Domain
Telecommunications - Service Delivery
Status
Registered
Status date
28 July 1995
Date version published
25 January 2008
Planned review date
31 December 2012
Entry information
Recommended: Unit 2780, Demonstrate and apply
knowledge of a personal computer system, Unit 2797,
Demonstrate knowledge of the principles of computer
networks, and Unit 2782, Describe and use personal
computer operating systems, or demonstrate equivalent
knowledge and skills.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
ElectroTechnology Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0003
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Critical underpinning skills and knowledge. Demonstration of computer literacy and
system application software.
 New Zealand Qualifications Authority 2016
4941 version 4
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2
General Range
Electronic products and services: those electronic products and services relating to
electronic communication systems including transmission equipment, television
studios, teletext, television transmitters and receivers, customer premise equipment,
operating support systems, data, voice, networks, links, test equipment,
cryptographic systems, power supply, supervisory control and data acquisition,
cabling, electronic warfare, jamming, switches.
Elements and performance criteria
Element 1
Monitor systems to locate cause of unacceptable variations in specified technical
performance.
Performance criteria
1.1
The equipment used to monitor the performance of telecommunications
networks, systems, and equipment is accurate, in good working order, and
available for immediate use by authorised personnel.
Range
1.2
Telecommunications networks, systems, and equipment are monitored at
regular intervals in accordance with operational guidelines or customer
requirements.
Range
1.3
locations – physical, internal, external.
Customers and system control are advised, in a format and time-frame which
meets end-user needs, of the implications of work on system performance.
Range
1.5
manuals, equipment specifications, supplier specifications,
organisational requirements, statutory requirements, contractual
obligations.
The locations of unacceptable variations in specified technical performance are
identified and are accurate and complete.
Range
1.4
computers, computer based application software, supervisory
control and data acquisition, customised monitoring equipment,
network control systems.
customers – internal, external.
Documentation for the location of unacceptable variances in specified technical
performance is correct, concise, accurate, and available for reference by
authorised personnel.
Range
fault reports, diagnostic reports, location reports, memos, faxes,
letters.
 New Zealand Qualifications Authority 2016
4941 version 4
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Element 2
Initiate repair procedures for unacceptable variations in specified technical performance.
Performance criteria
2.1
Repair procedures are current and available for immediate reference by
authorised personnel.
Range
2.2
Initiation of repair procedures adheres to operational regulations and guidelines.
Range
2.3
in-house, customer site.
The correct personnel for undertaking repair procedures are advised, in a
format and in a timeframe that meets the expectations of the end-user and the
customer, of repair requirements.
Range
2.4
repair procedures – specifications, manuals: equipment, health
and safety, procedural, supplier, in-house;
authorised personnel – in-house, customers, contractors.
correct personnel – suppliers, contractors, repairers, in-house
maintenance providers;
format – written, verbal, letter, memo, telephone, fax, electronic
mail.
Receipted variance information is available to personnel undertaking the repair
procedures, prior to the commencement of repair, and is current and complete.
Range
computer-based, handwritten, technical, operational, qualitative,
quantitative.
2.5
Repair personnel and customers are kept informed of work in progress and
information affecting completion of repair.
2.6
Internal management and accounting systems are initiated following repair
despatch.
Range
2.7
invoicing, stores, reporting, time and or work sheets.
Repair procedure documentation is complete, filed in the correct place, or
referred to the correct person by the agreed time.
Range
letters, memos, fault reports, location reports, customer
correspondence, updates to manuals, log sheets, time sheets,
purchase orders.
 New Zealand Qualifications Authority 2016
4941 version 4
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Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
 New Zealand Qualifications Authority 2016