NZQA Expiring unit standard
20852 version 4
Page 1 of 8
Title
Install and maintain basic information and communications
technology (ICT) systems and services
Level
3
Purpose
Credits
35
This unit standard covers installation and maintenance of basic
telecommunications information and communications
technology (ICT) systems for voice and data services.
People credited with this unit standard are able to:
–
prepare for installation of telecommunications ICT system
cabling;
–
install and terminate ICT system cabling;
–
test and fault-find ICT system cabling;
–
install, test and fault-find basic ICT service;
–
construct, test and fault-find a simple LAN;
–
create, test and fault-find a simple Layer 2 VLAN;
–
create, test and fault-find simple Layer 3 VPN;
–
install, test and fault-find hardware expansion devices;
–
install, test, and fault-find network services across a
network end-to-end; and
–
handover ICT service to customer.
Classification
Telecommunications > Telecommunications - Service Delivery
Available grade
Achieved
Explanatory notes
1
This unit standard has been designed for learning and assessment on-job.
2
Basic ICT systems and services includes:
–
ICT system cabling;
–
hardware expansion devices – line/port card, PCI card, USB device,
router/switch/hub modules;
–
basic ICT services – high speed internet, private data, ATM, IP, xDSL, video
conferencing, video on demand; simple LANs, simple Layer 2 VLANs, simple
Layer 3 VPNs; and
–
end-to-end network services – ADSL high speed internet service, private data
service, ATM, Internet, xDSL.
–
excluded are the more complex ICT systems, services, and testing techniques.
3
Underpinning knowledge for this unit standard is covered by Unit 20851,
Demonstrate basic knowledge of information and communications technology (ICT)
systems and services.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
20852 version 4
Page 2 of 8
4
References
AS/NZS 3080:2003: Telecommunications installations – Generic cabling for
commercial premises;
Building Act 2004;
Electricity Act 1992;
Electricity Regulations 1997;
Health and Safety in Employment Act 1992;
Local Body regulations;
Telecommunications Act 2001;
Telecommunications [(Residual Provisions)] Act 1987;
any applicable company safety and health procedures;
and their subsequent amendments and replacements.
5
Definitions
ADSL – Asymmetric Digital Subscriber Line.
ATM – Asynchronous Transfer Mode protocol.
Baseband – the primary signal characteristic in a network where only one carrier
frequency is used (Ethernet is an example of a baseband network).
Cable – any or all of copper cable, fibre optic cable, coaxial cable.
Coaxial cable – includes 10Mbps baseband coaxial cable (Thinnet) (10Base-2) and
10Mbps baseband coaxial cable (Thicknet) (10Base-5).
Customers – includes internal and external customers.
Ethernet – a process called Carrier Sense, Multiple Access, Collision Detection
(CSMA/CD), which has data collision detection, it is used to pass data across a
physical media.
Industry practice – those practices, which competent practitioners within the industry
recognise as current industry best practice.
IP – internet protocol.
LAN – local area network.
PCI – peripheral connection interface.
Regulatory requirements – the requirements of relevant legislation and local body
bylaws.
Specifications – any or all of the detailed job specifications, drawings, instructions,
manufacturers’ specifications and instructions, and industry codes of practice relating
to the type of cabling system being installed.
USB – Universal Serial Bus.
VLAN – virtual local area network.
VPN – Virtual Private Network.
xDSL – digital subscriber line types. x can be A, S, H, V, SH.
6
All work assessed against this unit standard must comply with the requirements of
the Health and Safety in Employment Act 1992, relevant regulations, and applicable
site and company occupational safety and health procedures.
7
The candidate is to be supplied with design specifications and/or detailed instructions
regarding the installation. Installation excludes system design or layout, contract
negotiations, or commissioning and operational configuration adjustments required in
complex network installations.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
20852 version 4
Page 3 of 8
Outcomes and evidence requirements
Outcome 1
Prepare for installation of telecommunications ICT system cabling.
Evidence requirements
1.1
Consideration of job contract, job specification, time lines, and discussion with
customer and/or supervisor establish the scope and timing of the installation
work.
1.2
Installation plan is developed in terms of available resources, required
materials, timing, and site access, and details are agreed with customer and/or
supervisor.
1.3
Materials are purchased or drawn from stock, and delivered to site, in
accordance with company practice.
Outcome 2
Install and terminate ICT system cabling.
Evidence requirements
2.1
The fitting, mounting, location, and positioning of hardware is in accordance
with specifications and industry practice.
Range
hardware may include but is not limited to – cable trays, ducting,
terminating blocks, cabinets, frames, connectors, catenary wiring.
2.2
Earthing, bonding, and protection is in accordance with specifications and
industry practice.
2.3
Cables are installed in accordance with specifications and industry practice.
Range
cables – one of each of twisted pair, fibre, coaxial.
2.4
Cables are terminated and labelled in accordance with specifications and
industry practice.
2.5
Fire-stopping meets regulatory requirements.
2.6
Documentation of installation progress is maintained in accordance with
company requirements.
2.7
Drawings are marked up to reflect the as-built situation.
2.8
Site is restored to customer expectations following completion of installation.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
20852 version 4
Page 4 of 8
Outcome 3
Test and fault-find ICT system cabling.
Range
includes but is not limited to – twisted pair cable, fibre cable, coaxial cable,
multi-strand cable, wireless;
fault-finding may be demonstrated during the installation process or
subsequently on in-service cabling.
Evidence requirements
3.1
Visual inspection confirms that all specified items have been installed.
3.2
Checks and tests confirm that all cables interconnect the specified terminations.
3.3
Tests are completed in accordance with specifications and customer and/or
company requirements and confirm cable system integrity.
3.4
Faults are identified, located by logical interpretation of test results, and rectified
in accordance with industry practice.
3.5
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
Outcome 4
Install, test, and fault-find a basic ICT service.
Range
basic ICT service may include but is not limited to – high speed internet, private
data, ATM, IP, xDSL, video conferencing, video on demand;
fault-finding may be demonstrated during the installation process or
subsequently on an operational service.
Evidence requirements
4.1
Basic ICT hardware and software components are installed and configured.
4.2
Visual inspection confirms that all specified items have been installed.
4.3
Commissioning and acceptance tests are completed in accordance with service
specifications, and customer and/or company requirements, and confirm that
the service complies with the design specification.
4.4
Faults are identified, located by logical interpretation of test results, and rectified
in accordance with industry practice.
4.5
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
20852 version 4
Page 5 of 8
Outcome 5
Construct, test, and fault-find a simple LAN.
Range
LAN components may include but are not limited to – network cards, cabling,
switch/hub, operating system, termination blocks;
fault-finding may be demonstrated during the installation process or
subsequently on an in-service LAN.
Evidence requirements
5.1
A simple LAN is constructed and configured.
5.2
Visual inspection confirms that all specified items have been installed.
5.3
Checks and tests confirm that all cables interconnect the specified terminations.
5.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer and/or company requirements, and confirm that
the LAN complies with the design specification.
5.5
Faults are identified, located by logical interpretation of test results, and rectified
in accordance with industry practice.
5.6
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
Outcome 6
Create, test, and fault-find a simple Layer 2 VLAN.
Range
fault-finding may be demonstrated during the installation process or
subsequently on an in-service VLAN.
Evidence requirements
6.1
A switch, to connect terminal devices, is installed and configured on an existing
network to create a simple Layer 2 VLAN.
6.2
Visual inspection confirms that all specified items have been installed.
6.3
Checks and tests confirm that all components and software are configured in
accordance with the specification.
6.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer and/or company requirements, and confirm that
the VLAN complies with the design specification.
6.5
Faults are identified, located by logical interpretation of test results, and rectified
in accordance with industry practice.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
6.6
20852 version 4
Page 6 of 8
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
Outcome 7
Create, test, and fault-find a simple Layer 3 VPN.
Range
fault-finding may be demonstrated during the installation process or
subsequently on an in-service VPN.
Evidence requirements
7.1
A router is installed and configured between terminal devices on an existing
network to create a simple Layer 3 VPN.
7.2
Visual inspection confirms that all specified items have been installed.
7.3
Checks and tests confirm that all components/software are configured to
specifications.
7.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer and/or company requirements, and confirm that
the VPN complies with the design specifications.
7.5
Faults are identified, located by logical interpretation of test results, and rectified
in accordance with industry practice.
7.6
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
Outcome 8
Install, test, and fault-find ICT hardware expansion devices.
Range
devices may include but are not limited to – line/port card, PCI card, USB
device, router/switch/hub modules;
fault-finding may be demonstrated during the installation process or
subsequently on in-service devices.
Evidence of two different devices is required.
Evidence requirements
8.1
ICT hardware expansion devices are installed and configured.
8.2
Visual inspection confirms that all specified items have been installed.
8.3
Checks and tests confirm that all components/software are configured to
specification.
8.4
Commissioning and acceptance tests are completed in accordance with
specifications, and customer and/or company requirements, and confirm that
the service complies with the design specification.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
20852 version 4
Page 7 of 8
8.5
Faults are identified, located by logical interpretation of test results, and rectified
in accordance with industry practice.
8.6
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
Outcome 9
Install, test, and fault-find network services across a network end-to-end.
Range
services may include but are not limited to – ADSL high speed internet service,
private data service, ATM, Internet, xDSL;
fault-finding may be demonstrated during the installation process or
subsequently on services in operation.
Evidence of two different services is required.
Evidence requirements
9.1
Hardware and software components necessary for the network service are
installed and configured.
9.2
Visual inspection confirms that all specified items have been installed.
9.3
Commissioning and acceptance tests are completed in accordance with
specifications, and customer and/or company requirements, and confirm that
the service complies with the design specification.
9.4
Faults are identified, located by logical interpretation of test results, and rectified
in accordance with industry practice.
9.5
Test results are recorded in accordance with specifications, and customer
and/or company requirements.
Outcome 10
Handover ICT service to customer.
Evidence requirements
10.1
The service is made available to the customer by the agreed date, and, in cases
where it impacts upon a network or larger system, plans for the commissioning
are agreed with the customer.
10.2
The service, and how to operate it, is demonstrated to the customer and the
candidate confirms the customer’s understanding of the demonstration.
Range
10.3
features, specifications, support services.
The customer is advised of demarcation points, and issues and options
regarding ownership and maintenance of the service.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
10.4
Support materials are supplied to customers at handover in accordance with
contract and company requirements.
support materials may include but are not limited to – as-built
drawings, performance certification, test results, maintenance
materials, product leaflets and operating instructions, testing
instructions, troubleshooting guides.
Range
10.5
20852 version 4
Page 8 of 8
Handover documentation is completed in the agreed format, in accordance with
customer and company requirements.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
22 September 2004
31 December 2016
Rollover and
Revision
2
20 April 2006
31 December 2016
Review
3
18 July 2013
31 December 2016
Rollover
4
17 April 2014
31 December 2016
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
The Skills Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016