11957 version 2
28-Jun-16
1 of 3
RETAIL AND DISTRIBUTION
MANAGEMENT
Solve variances in reconciliation of
sales records and takings
level:
4
credit:
4
planned review date:
November 2007
sub-field:
Retail, Distribution, and Sales
purpose:
People credited with this unit standard are able to identify the
causes of, and solve variances in the reconciliation of sales
records and takings.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established national moderation system has been
set up by the ServiceIQ.
special notes:
1
Range
Sales records - one or more of sales dockets, till
receipts.
Till receipts - may include but are not limited to electronic or hard copy records of: cash, cheques, debit
cards, credit cards, refunds, returned goods, account
payments, lay-by and hire purchase deposits, foreign
currency transactions, petty cash.
Takings may include but are not limited to - cash (coin,
notes), cheques, company account sales vouchers,
credit card vouchers, debit card vouchers, gift
vouchers, foreign currency, travellers’ cheques,
EFTPOS.
2
The following unit standards may be considered
relevant to and/or supportive of this unit standard, but
are not prerequisite unit standards: Unit 11955, Count
and prepare takings for banking in a retail or distribution
environment; Unit 11956, Prepare a float and reconcile
sales records and takings in a retail or distribution
environment.
3
Definition
 New Zealand Qualifications Authority 2016
11957 version 2
28-Jun-16
2 of 3
RETAIL AND DISTRIBUTION
MANAGEMENT
Solve variances in reconciliation of
sales records and takings
Organisational procedures refer to instructions to staff
on policy and procedures which are formally
documented, or generally accepted within the
workplace.
4
Evidence is required for solving variances in
reconciliation of sales records and takings on three
occasions.
Elements and Performance Criteria
element 1
Identify causes of variances in reconciliation of sales records and takings.
performance criteria
1.1
Cause of identified variance is consistent with variance in reconciliation.
Range:
amount and type of variance.
1.2
Identification of cause of variance is supported by evidence.
1.3
Documentation of cause of variance is complete, and complies with
organisational procedures.
element 2
Solve variances in reconciliation of sales records and takings.
performance criteria
2.1
Records of sales and takings are amended consistent with identified cause of
variance.
2.2
Solution to variance in reconciliation of sales records and takings meets
organisational accounting procedures.
 New Zealand Qualifications Authority 2016
11957 version 2
28-Jun-16
3 of 3
RETAIL AND DISTRIBUTION
MANAGEMENT
Solve variances in reconciliation of
sales records and takings
2.3
Opportunities to prevent similar variances are identified and proposed to
authorised personnel.
2.4
Documentation of solution to variance in reconciliation of sales records and
takings is complete, and complies with organisational procedures.
Comments on this unit standard
Please contact the ServiceIQ qualifications@serviceiq.org.nz if you wish to suggest
changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0225 which can be accessed at
http://www.nzqa.govt.nz/framework/search/index.do.
 New Zealand Qualifications Authority 2016