19494
28-Jun-16
1 of 5
PROVIDE SOCIAL SERVICES
Establish and maintain working
relationships with whānau in social
service work
level:
5
credit:
6
planned review date:
June 2006
sub-field:
Social Services
replacement information:
This unit standard replaces unit standard 7929.
purpose:
People credited with this unit standard are able to: plan to
establish and maintain a working relationship with a whānau
in social service work; implement the plan to establish and
maintain a working relationship with a whānau in social
service work; and evaluate the plan to establish and maintain
a working relationship with a whānau in social service work.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA, industry and
teaching professional in the same field from another
provider.
moderation option:
A centrally established and directed national moderation
system has been set up by Community Support Services ITO
Limited (Careerforce).
special notes:
1
People awarded credit in this unit standard are able to
explain the application of Te Tiriti o Waitangi in the
social services, and are able to apply this competence
to the context of assessment for this unit standard (for
further clarification, please refer to Unit 7927, Explain
the application of Te Tiriti o Waitangi in the social
services).
 New Zealand Qualifications Authority 2016
19494
28-Jun-16
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PROVIDE SOCIAL SERVICES
Establish and maintain working
relationships with whānau in social
service work
2
In carrying out all elements of this unit standard, social
service workers demonstrate knowledge of the key
values that underpin Māori society, and reflect this
knowledge in behaviour that is appropriate to the
context. Key values may include but are not limited to:
ārahi, aroha, āwhina, manaaki, tūmanako, whakapono.
3
Traditionally, whānau members are related through
whakapapa, birth, or intermarriage, though the usage of
this term varies from whānau to whānau. In the context
of this unit standard, whānau may comprise members
who are related through bloodlines and inter-marriage,
and may also include family friends, acquaintances,
and any other individuals who are accepted by, and
deemed a member by a particular whānau.
4
The context of the unit standard is limited to local rohe
or takiwā; where local rohe are also occupied by a
number of other iwi or hapū, the tangata whenua or
mana whenua view will take precedence. Other iwi or
hapū views should be encouraged in order to enrich
and enhance understanding of key Maōri concepts and
practices.
5
All communications are treated confidentially. The
scope and limits of confidentiality are defined through
negotiation and informed consent, and criteria
established by legislation, ethical practice, and service
provider guidelines. In the context of this unit standard,
sources of criteria established by legislation, ethical
practice, and service provider guidelines include but are
not limited to: Official Information Act 1982, Privacy Act
1993, service provider codes of conduct, codes of
practice issued by the Privacy Commissioner, social
service codes of ethics, and service provider guidelines,
protocols, staff manuals, strategic plans, kawa, or
tikanga.
 New Zealand Qualifications Authority 2016
19494
28-Jun-16
3 of 5
PROVIDE SOCIAL SERVICES
Establish and maintain working
relationships with whānau in social
service work
6
People awarded credit in this unit standard show that
their actions are guided and supported by valid theory
for social service practice. Evidence is required of
social service theory that is derived from authoritative
sources, which may include but are not limited to: body
of knowledge related to social service work; cultural
theory; practice research.
Elements and Performance Criteria
element 1
Plan to establish and maintain a working relationship with a whānau in social service work.
performance criteria
1.1
The planning process identifies the objectives for the working relationship
according to priorities and requirements.
Range:
1.2
priorities and requirements include but are not limited to personal, organisational, professional, whānau.
The planning process identifies key people in the whānau according to relevant
criteria.
Range:
relevant criteria may include but are not limited to – kawa and
tikanga, relevance to the whānau, relevance to the social service
worker’s role, relevance to the service provider’s objectives.
1.3
The planning process is carried out through consultation and agreement with
key people in the whānau.
1.4
The planning process identifies the kawa and tikanga for establishing and
maintaining the working relationship with the whānau.
 New Zealand Qualifications Authority 2016
19494
28-Jun-16
4 of 5
PROVIDE SOCIAL SERVICES
Establish and maintain working
relationships with whānau in social
service work
element 2
Implement the plan to establish and maintain a working relationship with a whānau in
social service work.
performance criteria
2.1
The plan is implemented in accordance with the agreed kawa and tikanga.
2.2
The plan is implemented according to consultation and agreement with the
whānau.
2.3
The plan is implemented according to the resources available to the service
provider and the social service worker.
element 3
Evaluate the plan to establish and maintain a working relationship with a whānau in social
service work.
performance criteria
3.1
The plan is evaluated according to consultation with the whānau.
3.2
The plan is evaluated using methods that measure the outcomes of the working
relationship against the objectives for the relationship.
3.3
Any changes to the plan are made according to consultation with the whānau.
 New Zealand Qualifications Authority 2016
19494
28-Jun-16
5 of 5
PROVIDE SOCIAL SERVICES
Establish and maintain working
relationships with whānau in social
service work
Comments to:
Careerforce
PO Box 2637
Wellington 6140
Please Note:
Providers must be accredited by the Qualifications Authority
before they can offer programmes of education and training
assessed against unit standards.
Accredited providers assessing against unit standards must
engage with the moderation system that applies to those unit
standards. [Please refer to relevant Plan ref: 0222]
 New Zealand Qualifications Authority 2016