NZQA Expiring unit standard
25506 version 2
Page 1 of 4
Title
Process short haul ground travel requirements using a computer
reservation system
Level
3
Credits
5
Purpose
People credited with this unit standard are able to: operate a
computer reservation system as an information and business
tool for short haul ground travel; complete short haul ground
travel arrangements using a computer reservation system;
amend and cancel short haul ground travel arrangements using
a computer reservation system; and cost and process short
haul ground travel arrangements using a computer reservation
system.
Classification
Tourism > Travel
Available grade
Achieved
Explanatory notes
1
Definitions
Computer reservation system refers to any computer system used in the travel
industry to make reservations. For example – a global distribution system (GDS), a
suppliers’ website, a wholesale travel system (Calypso).
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Queues refer to an automated response from a supplier which relates to a
reservation and requires a mandatory action. For example – confirmation of a
request, confirmation of a waitlist, schedule changes.
Components refer to the individual parts of the overall package and may include but
are not limited to – accommodation, transfers, rental cars, cruises, rail and/or coach
journeys, sightseeing.
Suppliers, in the context of this unit standard, may include wholesalers and/or direct
suppliers.
Documents refer to tickets, vouchers, passes and itineraries, which may be in either
electronic and/or manual form, and must be in accordance with travel industry
workplace policies and procedures.
2
Competency in this unit standard must be demonstrated using a computer
reservation system which has the capability of processing comprehensive travel
requirements. A theoretical knowledge of this computerised system is not sufficient
to gain competency.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
3
25506 version 2
Page 2 of 4
For the purpose of this unit standard short haul ground travel refers to domestic
and/or short haul international accommodation, land and/or water transport,
attractions, activities, and events. Air travel cannot be used for this unit standard, as
it is covered by unit standard 25505. Short haul international refers to destinations
that are less than eight hours flying time from New Zealand.
Outcomes and evidence requirements
Outcome 1
Operate a computer reservation system as an information and business tool for short haul
ground travel.
Evidence requirements
1.1
Computer reservation system is operated in accordance with travel industry
workplace policies and procedures.
Range
1.2
may include but is not limited to – log-on, schedules and
availability displays, queues, pricing and pricing options, log-off;
evidence relating to four different tasks is required.
Reference information is provided to meet the requests of customers in
accordance with travel industry workplace policies and procedures.
Range
reference information may include but is not limited to – timetable
information, accommodation services and facilities, onboard
services and facilities, travel information, general information;
evidence is required for four different types of reference
information.
Outcome 2
Complete short haul ground travel arrangements using a computer reservation system.
Range
evidence is required for three different reservations, each containing a minimum
of three components;
at least one reservation must include an adult, child and/or infant.
Evidence requirements
2.1
Passenger name records (PNRs) are created which contain correct information
in all of the mandatory fields.
2.2
Special requests are processed in accordance with customer and supplier
requirements.
Range
ServiceIQ
SSB Code 9068
may include but are not limited to – frequent traveller details,
loyalty programme details, specific vehicle type, passenger status
(VIP, CIP), children and infants’ ages, room type;
evidence is required for a minimum of one special request per
reservation.
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
2.3
25506 version 2
Page 3 of 4
Reservations are made in accordance with customer and supplier requirements.
Outcome 3
Amend and cancel short haul ground travel arrangements using a computer reservation
system.
Evidence requirements
3.1
Reservations are amended in accordance with customer requirements.
Range
3.2
evidence is required for two different amendments.
Reservations are cancelled in accordance with customer requirements.
Outcome 4
Cost and process short haul ground travel arrangements using a computer reservation
system.
Range
evidence is required for three different reservations, each containing a minimum
of three components;
at least one reservation must include an adult, child and/or infant.
Evidence requirements
4.1
Travel arrangements are costed in accordance with customer requirements,
travel industry workplace policies and procedures, and suppliers’ requirements.
4.2
Travel arrangements are processed in accordance with travel industry
workplace policies and procedures, and suppliers’ requirements.
Range
documents are requested and/or issued.
Replacement information
This unit standard, unit standard 25505, and unit
standard 26469 have been replaced by unit standard
28129.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 February 2009
31 December 2017
Review
2
20 March 2014
31 December 2017
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
25506 version 2
Page 4 of 4
Consent and Moderation Requirements (CMR) reference
0078
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016