NZQA Expiring unit standard
25505 version 2
Page 1 of 4
Title
Process short haul air travel requirements using a computer
reservation system
Level
3
Credits
5
Purpose
People credited with this unit standard are able to: operate a
computer reservation system as an information and business
tool for short haul air travel; complete short haul air travel
arrangements using a computer reservation system; amend
and cancel short haul air travel arrangements using a computer
reservation system; and cost and process short haul air travel
arrangements using a computer reservation system.
Classification
Tourism > Travel
Available grade
Achieved
Explanatory notes
1
Definitions
Computer reservation system refers to any computer system used in the travel
industry to make reservations. For example – a global distribution system (GDS), an
airline website, a wholesale travel system (Calypso).
Travel industry workplace policies and procedures refer to documented instructions
about workplace expectations, these must include but are not limited to – customer
service delivery, personal presentation, legislation, organisational structure, business
objectives.
Queues refer to an automated response from a supplier which relates to a
reservation and requires a mandatory action. For example – confirmation of a
request, confirmation of an airline waitlist, schedule changes.
Multi-sector reservations refer to two or more flight reservations, which may include
return flights. For example – Auckland/Wellington/Auckland.
Suppliers, in the context of this unit standard, may include wholesalers and/or direct
suppliers.
2
Competency in this unit standard must be demonstrated using a computer
reservation system which has the capability of processing comprehensive travel
requirements. A theoretical knowledge of this computerised system is not sufficient
to gain competency.
3
For the purpose of this unit standard short haul air travel refers to domestic, short
haul international, and point to point long haul international. Short haul international
refers to destinations that are less than eight hours flying time from New Zealand.
Point to point long haul international refers to destinations that are more than eight
hours flying time from New Zealand on direct air services only.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
25505 version 2
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Operate a computer reservation system as an information and business tool for short haul
air travel.
Evidence requirements
1.1
Computer reservation system is operated in accordance with travel industry
workplace policies and procedures.
Range
1.2
may include but is not limited to – log-on, encoding, decoding,
schedules and availability displays, queues, log-off;
evidence relating to four different tasks is required.
Reference information is provided to meet the requests of customers in
accordance with travel industry workplace policies and procedures.
Range
reference information may include but is not limited to – flight
service information, displaying local time, travel information,
general information, minimum connecting time;
evidence is required for four different types of reference
information.
Outcome 2
Complete short haul air travel arrangements using a computer reservation system.
Range
evidence is required for three different multi-sector reservations;
at least one reservation must include an adult, child and/or infant.
Evidence requirements
2.1
Passenger name records (PNRs) are created which contain correct information
in all of the mandatory fields.
2.2
Special requests are processed in accordance with customer and airline
requirements.
Range
2.3
may include but are not limited to – frequent traveller details, seat
requests, special meals, passenger status (VIP, CIP), children and
infants’ ages, total complete party (TCP);
evidence is required for a minimum of one special request per
reservation.
Reservations are made in accordance with customer and airline requirements.
Outcome 3
Amend and cancel short haul air travel arrangements using a computer reservation
system.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
25505 version 2
Page 3 of 4
Evidence requirements
3.1
Reservations are amended in accordance with customer requirements.
Range
3.2
evidence is required for two different amendments.
Reservations are cancelled in accordance with customer requirements.
Outcome 4
Cost and process short haul air travel arrangements using a computer reservation system.
Range
evidence is required for three different multi-sector reservations;
at least one reservation must include an adult, child and/or infant.
Evidence requirements
4.1
Travel arrangements are costed in accordance with customer requirements,
travel industry workplace policies and procedures, and suppliers’ requirements.
4.2
Travel arrangements are processed in accordance with travel industry
workplace policies and procedures, and suppliers’ requirements.
Range
e-tickets are requested and/or issued.
Replacement information
This unit standard, unit standard 25506, and unit
standard 26469 have been replaced by unit standard
28129.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 February 2009
31 December 2017
Review
2
20 March 2014
31 December 2017
Consent and Moderation Requirements (CMR) reference
0078
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
25505 version 2
Page 4 of 4
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
ServiceIQ
SSB Code 9068
 New Zealand Qualifications Authority 2016