NZQA registered unit standard
27364 version 1
Page 1 of 5
Title
Demonstrate knowledge of the security industry in the preemployment context
Level
2
Purpose
Credits
4
This unit standard is for people who intend to work in the
security industry.
People credited with this unit standard are able to demonstrate
knowledge of:
– the licensing requirements for security personnel;
– the legal authority and roles of security personnel;
– health and safety requirements relevant to security
personnel;
– actions required for first response to emergencies and
security incidents by security personnel;
– the organisational requirements for receiving and reporting
information in a security context;
– interpersonal communication techniques relevant to a
security context.
Classification
Security > Security Staff Services
Available grade
Achieved
Explanatory notes
1
This unit standard has been developed for learning and assessment in any relevant
security context, on job or off job.
2
References
Civil Defence Emergency Management Act 2002;
Crimes Act 1961;
Fire Safety and Evacuation of Building Regulations 2006;
Fire Service Act 1975;
Health and Safety in Employment Act 1992;
Local Government Act 1974;
New Zealand Bill of Rights Act 1990;
Private Security Personnel and Private Investigators Act 2010;
Sale of Liquor Act 1989;
Summary Offences Act 1981;
Trespass Act 1980;
and their subsequent amendments or replacements.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27364 version 1
Page 2 of 5
3
Definitions
Certificate of Approval – issued by the Licensing Authority and granting approval to
work as a specified class of security employee.
Emergencies – such as fire, medical emergency, accident involving injury, natural
disaster, bomb threat.
Relevant instructions – oral, written or electronically transmitted instructions issued to
govern the performance of security tasks, duties, and responsibilities. These may be
in the form of policies, procedures, manuals, directives, or legal and compliance
requirements. They may relate to a particular assignment, organisation, site or
operation of equipment.
Security personnel – for the purpose of this unit standard, persons providing
specified private security services, in particular property guards, personal guards,
and crowd controllers.
4
Assessment range
If this unit standard is being assessed off job the relevant instructions can be
supplied in a simulated situation.
Outcomes and evidence requirements
Outcome 1
Demonstrate knowledge of the licensing requirements for security personnel.
Evidence requirements
1.1
Outline in simple terms the requirements and processes for the issue of a
Certificate of Approval and a licence in terms of the requirements of legislation.
1.2
Outline in simple terms the circumstances when a Certificate of Approval and a
licence may be refused or cancelled in terms of the requirements of legislation.
Outcome 2
Demonstrate knowledge of the legal authority and roles of security personnel.
Evidence requirements
2.1
Describe the legal authority of security personnel under New Zealand legislation
and the appropriate application of this authority in accordance with relevant
instructions.
Range
2.2
legislation relevant to – arrest, detention, search, exclusion and
removal, use of force, trespass, assisting police.
Describe the roles of security personnel with reference to one or more
workplace examples.
Range
roles include – public relations, safety and security of staff and
public, security of property.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27364 version 1
Page 3 of 5
Outcome 3
Demonstrate knowledge of health and safety requirements relevant to security personnel.
Evidence requirements
3.1
Describe the relevance of the Health and Safety in Employment Act 1992 to self
and others.
3.2
Describe health and safety responsibilities of security personnel in terms of
hazard identification and management.
Range
hazards may include but are not limited to – spills, faulty
equipment or structures, traffic hazards, hazardous substances,
infectious diseases;
evidence of two hazards is required.
Outcome 4
Demonstrate knowledge of actions required for first response to emergencies and security
incidents by security personnel.
Evidence requirements
4.1
Describe procedures for alarm notification and liaison with emergency services
when responding to emergencies in accordance with relevant instructions.
4.2
Describe evacuation procedures when responding to emergencies in
accordance with relevant instructions.
Range
4.3
evacuation procedures include but are not limited to – assembly
points, exit routes, designated role of security personnel in
emergencies.
Describe procedures for responding to security incidents in accordance with
relevant instructions.
Range
security incidents include – security breach, crime.
Outcome 5
Demonstrate knowledge of the organisational requirements for receiving and reporting
information in a security context.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27364 version 1
Page 4 of 5
Evidence requirements
5.1
Describe methods of communication used by security personnel in terms of
their functions and typical circumstances they are used.
Range
5.2
methods of communication may include but are not limited to –
face-to-face report, verbal report via radio-telephone or cellphone,
written report;
evidence of two is required.
Describe radio communication procedures in terms of how they are used and
where they can be accessed in accordance with relevant instructions.
Range
protocols, phonetic alphabet, 24 hour clock.
5.3
Identify information required in a report in a security context in accordance with
relevant instructions.
5.4
Complete a pre-formatted minor security incident report in accordance with
relevant instructions.
Range
reporting requirements – factual, complete, clear, concise and
relevant.
Outcome 6
Demonstrate knowledge of interpersonal communication techniques relevant to a security
context.
Evidence requirements
6.1
Describe barriers to effective interpersonal communication in terms of their
effect on interactions of security personnel with the public.
Range
6.2
barriers – cultural, socio-economic, behavioural, medical.
Describe interpersonal communication techniques in terms of how they can
improve the effectiveness of communication in a security context.
Range
Planned review date
techniques may include but are not limited to – body language,
speech patterns, vocabulary, delivery, focus, cultural awareness,
avoidance of negatives, empathy;
evidence of three techniques is required.
31 December 2016
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
27364 version 1
Page 5 of 5
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
20 May 2011
N/A
Consent and Moderation Requirements (CMR) reference
0003
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMRs). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact the ElectroTechnology Industry Training Organisation (ETITO)
reviewcomments@etito.co.nz if you wish to suggest changes to the content of this unit
standard.
ElectroTechnology Industry Training Organisation
SSB Code 100401
 New Zealand Qualifications Authority 2016