19500 version 3
28-Jun-16
1 of 5
ROAD TRANSPORT OPERATIONS
Demonstrate and apply knowledge of
the provision of coach services for
inbound tours
level:
3
credit:
5
planned review date:
July 2009
sub-field:
Commercial Road Transport
purpose:
This unit standard is for bus and coach operators who
provide coach services to inbound tour operators.
People credited with this unit standard are able to:
demonstrate knowledge of inbound tourism requirements;
explain inbound tour operators’ requirements for coach
standards; describe requirements for tour coach drivers and
tour leaders; describe methods to maintain quality of inbound
coach services; and quote for an inbound tour.
entry information:
Open.
accreditation option:
Evaluation of documentation and visit by NZQA and industry.
moderation option:
A centrally established and directed national moderation
system has been set up by the NZ Motor Industry Training
Organisation (Incorporated).
special notes:
1
Legal requirements to be complied with include:
Land Transport Act 1998;
Land Transport (Road User) Rule 2004;
Transport (Vehicle and Driver Registration and
Licensing) Act 1986;
Road User Charges Act 1977;
Land Transport Rule: Passenger Service Vehicles
1999.
2
Organisational requirements include any legal
requirements,
standards,
codes
of
practice,
organisational and/or site requirements, industry best
practices, and manufacturers’ instructions. These must
be available to candidates, providers, and assessors.
 New Zealand Qualifications Authority 2016
19500 version 3
28-Jun-16
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ROAD TRANSPORT OPERATIONS
Demonstrate and apply knowledge of
the provision of coach services for
inbound tours
3
Information on the Bus and Coach Association’s Star
Grading System for coaches is available from the Bus
and Coach Association at PO Box 9336, Wellington.
Elements and Performance Criteria
element 1
Demonstrate knowledge of inbound tourism requirements.
performance criteria
1.1
The description includes the requirements of tourists from different international
markets.
Range:
international markets include but are not limited to – Japanese,
American, German, Korean, British, Australian;
tourist requirements include but are not limited to – coach type
and size, travelling times, accommodation, refreshments, tour
leaders, itineraries.
element 2
Explain inbound tour operators’ requirements for coach standards.
performance criteria
2.1
The explanation includes the Bus and Coach Association’s Star Grading
System for coaches.
2.2
The explanation includes requirements for seats, equipment, toilets, doors,
wheelchair access, age of coach, and courier seat.
Range:
3 star, 4 star, 5 star coaches.
 New Zealand Qualifications Authority 2016
19500 version 3
28-Jun-16
3 of 5
ROAD TRANSPORT OPERATIONS
Demonstrate and apply knowledge of
the provision of coach services for
inbound tours
2.3
The explanation includes requirements for cleanliness and presentation.
Range:
2.4
interior of the vehicle, exterior of the vehicle, luggage
compartments.
The explanation includes requirements for livery and signage.
element 3
Describe requirements for tour coach drivers and tour leaders.
performance criteria
3.1
The description includes non-driving skills.
Range:
3.2
The description includes driving skills and related knowledge.
Range:
3.3
commentary (both presentation and content), communications,
service, etiquette, administration.
vehicle knowledge, driving hours, fuel efficient driving techniques,
safe driving techniques, repair and maintenance skills, route
knowledge, braking techniques, safety checks, vehicle
cleanliness.
The description includes requirements for personal presentation and behaviour
of drivers and tour leaders.
Range:
includes but is not limited to – dress, language, hygiene,
mannerisms.
element 4
Describe methods to maintain quality of inbound coach services.
performance criteria
4.1
The description includes backup service and post-tour reports.
 New Zealand Qualifications Authority 2016
19500 version 3
28-Jun-16
4 of 5
ROAD TRANSPORT OPERATIONS
Demonstrate and apply knowledge of
the provision of coach services for
inbound tours
4.2
The description includes procedures to monitor the performance of vehicles and
drivers.
4.3
The description includes organisational requirements to manage costs within
budget.
element 5
Quote for an inbound tour.
performance criteria
5.1
Analysis of tour requirements is consistent with request.
Range:
passenger numbers, days, itinerary.
5.2
Selection of vehicle and driver is in accordance with inbound tour operator
requirements or practice.
5.3
Analysis of costs includes vehicle and non-vehicle costs.
Range:
5.4
non-vehicle costs include the impact of driving hours legislation.
Amendments to inbound tour operator’s proposed tour are identified in terms of
changes to itinerary, inclusions, and exclusions.
Comments on this unit standard
Please contact the NZ Motor Industry Training Organisation (Incorporated)
info@mito.org.nz if you wish to suggest changes to the content of this unit standard.
Please Note
Providers must be accredited by the Qualifications Authority or a delegated interinstitutional body before they can register credits from assessment against unit standards
or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by the Qualifications Authority before
they can register credits from assessment against unit standards.
 New Zealand Qualifications Authority 2016
19500 version 3
28-Jun-16
5 of 5
ROAD TRANSPORT OPERATIONS
Demonstrate and apply knowledge of
the provision of coach services for
inbound tours
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for providers wishing to
develop education and training programmes, such as minimum qualifications for tutors and
assessors, and special resource requirements.
This unit standard is covered by AMAP 0092
http://www.nzqa.govt.nz/site/framework/search.html.
which can
be
accessed at
 New Zealand Qualifications Authority 2016